Error #132

Support Technical Support
1

Hi Support,

Since rejoining WoW earlier this month I’ve experienced incessant crashes. Most often, the error logs point to ERROR#132, ACCESS_VIOLATION. But not always, and about half the time it just blue screens the box. Keep in mind this has been a very stable box for over a year with zero BSOD in other games or daily activities.

Being an IT pro with an awful lot of experience, I figured that this would be no problem to resolve. But after extensive troubleshooting, I am out of ideas. Here is a listing of steps that I’ve tried, one by one with game testing after each.

Update to Windows 10 1903
Update to Nvidia 430.86 (DDU) (Later Downgraded)
Run DXDiag (No problems found)
Run SFC /scannow (No problem found)
Run Windows Memory Diagnostics (Passed)
Remove Twitch
Remove Discord
Clear Wow Cache, WTF, Addons
Disconnect non essential hardware
-Monitors 2 & 3
-USB devices
Disable SLI
Disable GSYNC
Change video output from GFX card 1 to GFX card 2
Remove 1 GFX Card
Identify all installed drivers using Verifier
Manually remove all non-essential drivers
Manually update Monitor and USB Drivers
Conigure WoW
-No VSYNC
-Fullscreen
-Windows Fullscreen
-DX11
-Run as Admin
-Run as Windows 8 Compatiblity
Downgrade Nvidia Driver to 419.67 (DDU) (Not a viable solution due to CVE’s resolved after 430.64, but I tested the previous studio release anyway.)
Run Unigine Superposition & Heaven Stress Test (No problems found)

I’ve got a dropbox link with all the relevant crash logs, dxdiag logs, and screenshots – but I’m getting an error that I may not post links. Any advice is welcome. Thanks!

2

Hey, Solania!

Looking at your crashes, I see 29 different types of crashes. Almost all of them point to memory read/write issues. This normally indicates system instability of some sort.

Please go to This link and collect the Windows Error Reporting section of the MSINFO. Do not post the whole MSINFO here. The only section we want to post here is the [Windows Error Reporting] section. We do not need to see anything before that.

To collect just the [Windows Error Reporting] section, before using the Export option on Step 4, use the expand button on the left hand side for Software Environment and at the very bottom of this section highlight [Windows Error Reporting]. Once it is highlighted, follow step 4 and Export to a text file.

You can paste it here by highlighting the whole post and using Preformatted Text option in the posting options.

3

Hi Ibaraius,

Thanks for your response. Please see the requested information below. You will notice a number of crashes in other applications. These only occur when wow is running. I’ve actually tried Firefox, Chrome & edge and all have crashes when wow faults. Obviously, i’ve also tested playing with no browsers open. Also, all corsair applications and drivers have been removed. As has EVGA’s XOC, which was used for fan control only.

I see where your thought process is going, but this system passed a 24hour memtest86. There is no overclock currently applied, and I routinely use most of its 64gb of RAM for lab virtualization in my day job – all without a single fault.

It may also be worth noting that I can change the failure mode by changing the nvidia driver.

Its probably of no importance, but I also disabled HT during testing and to mitigate the Intel Vuls.

System Information report written at: 07/08/19 19:53:03
System Name: JF-DESKTOP
[Windows Error Reporting]

Time	Type	Details	

7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 25.21.14.1967
P3: 0x887A0005
P4: 6
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3DC6.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_5d893fdb742841190c543355a2a2b134d6816c2_00000000_a174a56c-bbeb-4979-93f2-e586b4f825cc

Analysis symbol: 
Rechecking for solution: 0
Report Id: a174a56c-bbeb-4979-93f2-e586b4f825cc
Report Status: 100
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 3
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8F9A.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_bb6f4bca972cc27ef1a15ab2bb85fcc4f2fa25_00000000_2b441448-681d-4dd6-8886-12195a064fcc

Analysis symbol: 
Rechecking for solution: 0
Report Id: 2b441448-681d-4dd6-8886-12195a064fcc
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 3
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5419.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_bb6f4bca972cc27ef1a15ab2bb85fcc4f2fa25_00000000_59b45248-3e98-4953-b36e-2e607fa1bd58

Analysis symbol: 
Rechecking for solution: 0
Report Id: 59b45248-3e98-4953-b36e-2e607fa1bd58
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: MoBEX
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Windows.StartMenuExperienceHost_10.0.18362.1_neutral_neutral_cw5n1h2txyewy
P2: praid:App
P3: 0.0.0.0
P4: 5c905372
P5: StackHash_92e3
P6: 0.0.0.0
P7: 00000000
P8: PCH_EE_FROM_unknown+0x0000000000000000
P9: c0000005
P10: 0000000000000008

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER989.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Microsoft.Window_6ab24a5c6555755d41b670373cfb3faf1598de8c_e7cca121_f7287a40-b26c-45b1-82ed-67de8a82f38a

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1f73b11f-9b47-402a-ae86-0e468ac76bee
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 67.0.4.7109
P3: 5d0adee5
P4: StackHash_6310
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: PCH_6C_FROM_unknown+0x0000000000000000
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8336.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_c77d38e7be161dd8a660eb1ec2c377318b6642_6338dfeb_77e2c914-1ccb-475c-97f5-fcac6d0d1dfa

Analysis symbol: 
Rechecking for solution: 0
Report Id: d57066c7-aeba-4a04-bbb0-9f3f48f2e3c2
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Wow.exe
P2: 8.2.0.30993
P3: 5d1bb22f
P4: Wow.exe
P5: 8.2.0.30993
P6: 5d1bb22f
P7: c0000005
P8: 0000000000a54953
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21E.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Wow.exe_f131ecfc1a5bc788d1a454719743f7f543c4dd21_484afd9d_6cf4766f-8239-4626-adaa-ae0d8b1e13b5

Analysis symbol: 
Rechecking for solution: 0
Report Id: d382f9f7-b3a1-46b2-a942-54e17b7d8dda
Report Status: 131174
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Wow.exe
P2: 8.2.0.30993
P3: 5d1bb22f
P4: Wow.exe
P5: 8.2.0.30993
P6: 5d1bb22f
P7: c0000005
P8: 0000000000a54953
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFF01.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Wow.exe_f131ecfc1a5bc788d1a454719743f7f543c4dd21_484afd9d_a380809f-bb26-485c-9adc-252ed804768d

Analysis symbol: 
Rechecking for solution: 0
Report Id: a40f2bd7-a698-403e-acbb-a5cfa2f1cc02
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PrecisionX_x64.exe
P2: 6.1.16.0
P3: 59af85e0
P4: PrecisionX_x64.exe
P5: 6.1.16.0
P6: 59af85e0
P7: c0000005
P8: 000000000003c17c
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD05F.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PrecisionX_x64.e_49448359227d667d9778edbc585567bdcda4cb9_55c2f4bc_e0134c74-5184-43f1-8341-1ec13a913c7f

Analysis symbol: 
Rechecking for solution: 0
Report Id: 9ad814ca-420b-4bab-9337-2c5c24168863
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Wow.exe
P2: 8.2.0.30993
P3: 5d1bb22f
P4: Wow.exe
P5: 8.2.0.30993
P6: 5d1bb22f
P7: c0000005
P8: 00000000015c3a81
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2F9.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Wow.exe_ef20f586f59cafd8ac97bf63ff0658ce6ad723a_484afd9d_0c93f000-0091-439e-8844-feef5eb86e6a

Analysis symbol: 
Rechecking for solution: 0
Report Id: 145291e2-574d-46cb-be28-22b9853baeed
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 67.0.4.7109
P3: 5d0adee5
P4: ntdll.dll
P5: 10.0.18362.145
P6: d3b10352
P7: c0000005
P8: 00000000000a10b7
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER710E.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_18aca42f191c96515022e3b9e50fceb915749d_6338dfeb_7b58cddd-259e-4c18-8653-511538ee318e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 183536ff-5d21-4b08-9e83-4bc3d51c9de5
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 3
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2968.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_bb6f4bca972cc27ef1a15ab2bb85fcc4f2fa25_00000000_ed61308b-ccdd-479a-9f34-0192ead2cf16

Analysis symbol: 
Rechecking for solution: 0
Report Id: ed61308b-ccdd-479a-9f34-0192ead2cf16
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 7
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF084.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_24ed1d64d8d1e9d58382165850bb1d522df8574_00000000_89d5d847-27b9-45da-972d-bb9f26aca9cb

Analysis symbol: 
Rechecking for solution: 0
Report Id: 89d5d847-27b9-45da-972d-bb9f26aca9cb
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Battle.net.exe
P2: 1.15.0.11266
P3: 5d14020f
P4: StackHash_ac9e
P5: 0.0.0.0
P6: 00000000
P7: c000041d
P8: PCH_4D_FROM_ntdll+0x000740A0
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA137.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Battle.net.exe_9a29df6393fd3448bcba5da15472f0cd6394f3f_e3be095c_befd0cf8-8332-4229-9e7b-729942ee260f

Analysis symbol: 
Rechecking for solution: 0
Report Id: dbe3e7e9-452b-431d-a141-ef81481ba905
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 67.0.4.7109
P3: 5d0adee5
P4: ntdll.dll
P5: 10.0.18362.145
P6: d3b10352
P7: c0000005
P8: 0000000000069f04
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER94DA.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_1b320348497a908193df8c46c6949c1ab536fe_6338dfeb_c818657e-6a4e-41b6-9a01-33737d9f1a13

Analysis symbol: 
Rechecking for solution: 0
Report Id: 237b5cbc-163d-4a9f-ac22-165ed5019f2e
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Wow.exe
P2: 8.2.0.30993
P3: 5d1bb22f
P4: c003
P5: 134217729
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7490.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_Wow.exe_4e8b7512fe294cdff76c7cf8ed698ed7d8eafc2_484afd9d_5f6b2923-934a-447a-87ec-3c63b0e71ad7

Analysis symbol: 
Rechecking for solution: 0
Report Id: 78fa9df6-48a5-467e-9175-95093f2bbad5
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.18362.145
P3: 6468b8f9
P4: nvwgf2umx_cfg.dll
P5: 26.21.14.3086
P6: 5ce5b85b
P7: c0000005
P8: 00000000001b1e0a
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3178.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_9366253cf4f786df35ee59c4acf8ed3df6fbcb60_70079f25_87d4aedc-6c05-45db-a1c3-ad07eeddf81c

Analysis symbol: 
Rechecking for solution: 0
Report Id: 952723aa-2211-404c-af1e-b22facbce2ec
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: mmc.exe
P2: 10.0.18362.1
P3: 288c7033
P4: 93d4
P5: 67247104
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER26C8.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_mmc.exe_c9783690aa654e7f8e85ffa3a6a56b785dd89d86_e41acfe7_57a1cccf-22b0-436a-8933-e6de927b4890

Analysis symbol: 
Rechecking for solution: 0
Report Id: 8e07d9a3-ce09-4b7d-9267-3f30891667bc
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 67.0.4.7109
P3: 5d0adee5
P4: ntdll.dll
P5: 10.0.18362.145
P6: d3b10352
P7: c0000005
P8: 00000000000a10b7
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER483C.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_18aca42f191c96515022e3b9e50fceb915749d_6338dfeb_30894f33-386b-45c5-b21f-2a6a31960391

Analysis symbol: 
Rechecking for solution: 0
Report Id: 368203e3-eca0-48d4-a345-694a3c2b1650
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: TwitchUI.exe
P2: 3.0.16.0
P3: 5c82efc5
P4: StackHash_2beb
P5: 0.0.0.0
P6: 00000000
P7: PCH_A2_FROM_ntdll+0x0007224C
P8: c0000005
P9: 00000008
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7853.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TwitchUI.exe_34a0a41499d942143db877b6c4d9a3c07901263_b8f28628_b23e1768-ab44-4c0a-ae82-8c1e8c534c15

Analysis symbol: 
Rechecking for solution: 0
Report Id: d601a762-34d6-480a-b171-81e478837358
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 3
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER45F.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_bb6f4bca972cc27ef1a15ab2bb85fcc4f2fa25_00000000_43de2282-865f-4d5b-81ff-2525d4fa55f5

Analysis symbol: 
Rechecking for solution: 0
Report Id: 43de2282-865f-4d5b-81ff-2525d4fa55f5
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 3
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF9EB.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_bb6f4bca972cc27ef1a15ab2bb85fcc4f2fa25_00000000_406e10da-f34e-44b2-829a-9e27c5cd857e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 406e10da-f34e-44b2-829a-9e27c5cd857e
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;
P2: 8024402c
P3: 18362
P4: 175
P5: Windows.Desktop
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER969C.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Update;_a5b601536124689662ee455db537a3724d2f2_00000000_cb65ab87-d6b0-4eee-90b2-37d83e0fb3eb

Analysis symbol: 
Rechecking for solution: 0
Report Id: cb65ab87-d6b0-4eee-90b2-37d83e0fb3eb
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;
P2: 8024402c
P3: 18362
P4: 175
P5: Windows.Desktop
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC9F0.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Update;_a5b601536124689662ee455db537a3724d2f2_00000000_78743a96-6529-4189-a3c2-15c601628848

Analysis symbol: 
Rechecking for solution: 0
Report Id: 78743a96-6529-4189-a3c2-15c601628848
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: MoAppHang
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Windows.Cortana_1.12.3.18362_neutral_neutral_cw5n1h2txyewy
P2: praid:CortanaUI
P3: 10.0.18362.1
P4: 5c90179d
P5: 7f3a
P6: 2097152
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6CB4.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_Microsoft.Window_c7ca773a7fabe38630f6b822769c7a0208466e7_85adcd89_41911b43-4fe5-4a76-823c-d5c1553cad93

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1fcb1c2f-5285-44c5-b103-54a0319e5fe8
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.18362.145
P3: 6468b8f9
P4: StackHash_7f4f
P5: 0.0.0.0
P6: 00000000
P7: e0464645
P8: PCH_45_FROM_KERNELBASE+0x00000000000FF4AF
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3875.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_36443676fb599755851241e72e5119873be1cbc_70079f25_7ff7ea3e-4efd-4275-8e8a-817c5f65704c

Analysis symbol: 
Rechecking for solution: 0
Report Id: ecfcf455-2a9e-48ff-9714-be438307be2a
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TwitchUI.exe
P2: 3.0.16.0
P3: 5c82efc5
P4: TwitchUI.exe
P5: 3.0.16.0
P6: 5c82efc5
P7: c0000005
P8: 01a4ca8e
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9D9A.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TwitchUI.exe_e452b7f59b50bb42696c532f6a8a89e2bda23_b8f28628_30760ac3-9c8a-4174-b9ef-99b909cf784e

Analysis symbol: 
Rechecking for solution: 0
Report Id: b263b7a2-0864-4794-a823-99cb0a2f33bb
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: StartupRepairOnline
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.18362.1
P2: 10.0.18362.1
P3: To Be Filled By O.E.M.
P4: 21197551
P5: 0
P6: AutoFailover
P7: 2
P8: 0xc4
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3567.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_10.0.18362.1_dafcbb8db9ec4fc63c4a5d6eed85356abeea2a_00000000_dd0c7972-3c8c-408d-aa23-b9eeff5e61d8

Analysis symbol: 
Rechecking for solution: 0
Report Id: dd0c7972-3c8c-408d-aa23-b9eeff5e61d8
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: Corsair.Service.exe
P2: 3.10.0.20
P3: 5bf6bb9c
P4: System.Management
P5: 4.8.3752.0
P6: 5c7a241f
P7: 8a
P8: 51
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER33A2.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Corsair.Service._3b826bd0d63bbbf4e477c6025fa289c1ff8d84e_4c2c62d7_851a4c13-3630-4bf8-a828-6685f46292d5

Analysis symbol: 
Rechecking for solution: 0
Report Id: d62f24fc-fd05-4b7d-8330-35d29a9ecf81
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: Corsair.Service.exe
P2: 3.10.0.20
P3: 5bf6bb9c
P4: System.Management
P5: 4.8.3752.0
P6: 5c7a241f
P7: 8a
P8: 51
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER82AE.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Corsair.Service._3b826bd0d63bbbf4e477c6025fa289c1ff8d84e_4c2c62d7_f862742d-e77a-4139-b7d0-720f42c5941f

Analysis symbol: 
Rechecking for solution: 0
Report Id: e629f2b7-90db-42a5-aff4-1e61e4529eb4
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: Corsair.Service.exe
P2: 3.10.0.20
P3: 5bf6bb9c
P4: System.Management
P5: 4.8.3752.0
P6: 5c7a241f
P7: 8a
P8: 51
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7F32.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Corsair.Service._3b826bd0d63bbbf4e477c6025fa289c1ff8d84e_4c2c62d7_adfeb7e2-fe60-44ab-85a2-cb059f2d5bf5

Analysis symbol: 
Rechecking for solution: 0
Report Id: 89659f36-f6b4-4d94-bde6-4e6abc5399ea
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Wow.exe
P2: 8.2.0.30948
P3: 5d14f51a
P4: c003
P5: 134217729
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE9A.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_Wow.exe_7eadf2e3e6d35d255755dfac6861c7d313952965_334c677a_983fe584-ee7f-41cd-921e-69be33b01f54

Analysis symbol: 
Rechecking for solution: 0
Report Id: c8e4d192-caa4-4826-886e-8ab3674a11e5
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.18362.145
P3: 6468b8f9
P4: dwmcore.dll
P5: 10.0.18362.145
P6: 791f5c1b
P7: c0000005
P8: 0000000000027a4d
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER13B6.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_eaa5fe5951699c6d1dfb96b7c2cb56fa9ee30_70079f25_82c96aea-cda8-4b0e-aca3-ee5bc734d01a

Analysis symbol: 
Rechecking for solution: 0
Report Id: 7e2d6dc9-c6fa-4db2-91aa-2e9a587119fd
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 25.21.14.1967
P3: 0x887A0005
P4: 6
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3DC6.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_5d893fdb742841190c543355a2a2b134d6816c2_00000000_a174a56c-bbeb-4979-93f2-e586b4f825cc

Analysis symbol: 
Rechecking for solution: 0
Report Id: a174a56c-bbeb-4979-93f2-e586b4f825cc
Report Status: 100
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 3
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8F9A.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_bb6f4bca972cc27ef1a15ab2bb85fcc4f2fa25_00000000_2b441448-681d-4dd6-8886-12195a064fcc

Analysis symbol: 
Rechecking for solution: 0
Report Id: 2b441448-681d-4dd6-8886-12195a064fcc
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 3
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5419.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_bb6f4bca972cc27ef1a15ab2bb85fcc4f2fa25_00000000_59b45248-3e98-4953-b36e-2e607fa1bd58

Analysis symbol: 
Rechecking for solution: 0
Report Id: 59b45248-3e98-4953-b36e-2e607fa1bd58
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: MoBEX
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Windows.StartMenuExperienceHost_10.0.18362.1_neutral_neutral_cw5n1h2txyewy
P2: praid:App
P3: 0.0.0.0
P4: 5c905372
P5: StackHash_92e3
P6: 0.0.0.0
P7: 00000000
P8: PCH_EE_FROM_unknown+0x0000000000000000
P9: c0000005
P10: 0000000000000008

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER989.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Microsoft.Window_6ab24a5c6555755d41b670373cfb3faf1598de8c_e7cca121_f7287a40-b26c-45b1-82ed-67de8a82f38a

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1f73b11f-9b47-402a-ae86-0e468ac76bee
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 67.0.4.7109
P3: 5d0adee5
P4: StackHash_6310
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: PCH_6C_FROM_unknown+0x0000000000000000
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8336.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_c77d38e7be161dd8a660eb1ec2c377318b6642_6338dfeb_77e2c914-1ccb-475c-97f5-fcac6d0d1dfa

Analysis symbol: 
Rechecking for solution: 0
Report Id: d57066c7-aeba-4a04-bbb0-9f3f48f2e3c2
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Wow.exe
P2: 8.2.0.30993
P3: 5d1bb22f
P4: Wow.exe
P5: 8.2.0.30993
P6: 5d1bb22f
P7: c0000005
P8: 0000000000a54953
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21E.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Wow.exe_f131ecfc1a5bc788d1a454719743f7f543c4dd21_484afd9d_6cf4766f-8239-4626-adaa-ae0d8b1e13b5

Analysis symbol: 
Rechecking for solution: 0
Report Id: d382f9f7-b3a1-46b2-a942-54e17b7d8dda
Report Status: 131174
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Wow.exe
P2: 8.2.0.30993
P3: 5d1bb22f
P4: Wow.exe
P5: 8.2.0.30993
P6: 5d1bb22f
P7: c0000005
P8: 0000000000a54953
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFF01.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Wow.exe_f131ecfc1a5bc788d1a454719743f7f543c4dd21_484afd9d_a380809f-bb26-485c-9adc-252ed804768d

Analysis symbol: 
Rechecking for solution: 0
Report Id: a40f2bd7-a698-403e-acbb-a5cfa2f1cc02
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PrecisionX_x64.exe
P2: 6.1.16.0
P3: 59af85e0
P4: PrecisionX_x64.exe
P5: 6.1.16.0
P6: 59af85e0
P7: c0000005
P8: 000000000003c17c
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD05F.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PrecisionX_x64.e_49448359227d667d9778edbc585567bdcda4cb9_55c2f4bc_e0134c74-5184-43f1-8341-1ec13a913c7f

Analysis symbol: 
Rechecking for solution: 0
Report Id: 9ad814ca-420b-4bab-9337-2c5c24168863
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Wow.exe
P2: 8.2.0.30993
P3: 5d1bb22f
P4: Wow.exe
P5: 8.2.0.30993
P6: 5d1bb22f
P7: c0000005
P8: 00000000015c3a81
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2F9.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Wow.exe_ef20f586f59cafd8ac97bf63ff0658ce6ad723a_484afd9d_0c93f000-0091-439e-8844-feef5eb86e6a

Analysis symbol: 
Rechecking for solution: 0
Report Id: 145291e2-574d-46cb-be28-22b9853baeed
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 67.0.4.7109
P3: 5d0adee5
P4: ntdll.dll
P5: 10.0.18362.145
P6: d3b10352
P7: c0000005
P8: 00000000000a10b7
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER710E.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_18aca42f191c96515022e3b9e50fceb915749d_6338dfeb_7b58cddd-259e-4c18-8653-511538ee318e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 183536ff-5d21-4b08-9e83-4bc3d51c9de5
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 3
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2968.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_bb6f4bca972cc27ef1a15ab2bb85fcc4f2fa25_00000000_ed61308b-ccdd-479a-9f34-0192ead2cf16

Analysis symbol: 
Rechecking for solution: 0
Report Id: ed61308b-ccdd-479a-9f34-0192ead2cf16
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 7
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF084.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_24ed1d64d8d1e9d58382165850bb1d522df8574_00000000_89d5d847-27b9-45da-972d-bb9f26aca9cb

Analysis symbol: 
Rechecking for solution: 0
Report Id: 89d5d847-27b9-45da-972d-bb9f26aca9cb
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Battle.net.exe
P2: 1.15.0.11266
P3: 5d14020f
P4: StackHash_ac9e
P5: 0.0.0.0
P6: 00000000
P7: c000041d
P8: PCH_4D_FROM_ntdll+0x000740A0
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA137.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Battle.net.exe_9a29df6393fd3448bcba5da15472f0cd6394f3f_e3be095c_befd0cf8-8332-4229-9e7b-729942ee260f

Analysis symbol: 
Rechecking for solution: 0
Report Id: dbe3e7e9-452b-431d-a141-ef81481ba905
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 67.0.4.7109
P3: 5d0adee5
P4: ntdll.dll
P5: 10.0.18362.145
P6: d3b10352
P7: c0000005
P8: 0000000000069f04
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER94DA.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_1b320348497a908193df8c46c6949c1ab536fe_6338dfeb_c818657e-6a4e-41b6-9a01-33737d9f1a13

Analysis symbol: 
Rechecking for solution: 0
Report Id: 237b5cbc-163d-4a9f-ac22-165ed5019f2e
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Wow.exe
P2: 8.2.0.30993
P3: 5d1bb22f
P4: c003
P5: 134217729
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7490.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_Wow.exe_4e8b7512fe294cdff76c7cf8ed698ed7d8eafc2_484afd9d_5f6b2923-934a-447a-87ec-3c63b0e71ad7

Analysis symbol: 
Rechecking for solution: 0
Report Id: 78fa9df6-48a5-467e-9175-95093f2bbad5
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.18362.145
P3: 6468b8f9
P4: nvwgf2umx_cfg.dll
P5: 26.21.14.3086
P6: 5ce5b85b
P7: c0000005
P8: 00000000001b1e0a
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3178.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_9366253cf4f786df35ee59c4acf8ed3df6fbcb60_70079f25_87d4aedc-6c05-45db-a1c3-ad07eeddf81c

Analysis symbol: 
Rechecking for solution: 0
Report Id: 952723aa-2211-404c-af1e-b22facbce2ec
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: mmc.exe
P2: 10.0.18362.1
P3: 288c7033
P4: 93d4
P5: 67247104
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER26C8.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_mmc.exe_c9783690aa654e7f8e85ffa3a6a56b785dd89d86_e41acfe7_57a1cccf-22b0-436a-8933-e6de927b4890

Analysis symbol: 
Rechecking for solution: 0
Report Id: 8e07d9a3-ce09-4b7d-9267-3f30891667bc
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 67.0.4.7109
P3: 5d0adee5
P4: ntdll.dll
P5: 10.0.18362.145
P6: d3b10352
P7: c0000005
P8: 00000000000a10b7
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER483C.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_18aca42f191c96515022e3b9e50fceb915749d_6338dfeb_30894f33-386b-45c5-b21f-2a6a31960391

Analysis symbol: 
Rechecking for solution: 0
Report Id: 368203e3-eca0-48d4-a345-694a3c2b1650
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: TwitchUI.exe
P2: 3.0.16.0
P3: 5c82efc5
P4: StackHash_2beb
P5: 0.0.0.0
P6: 00000000
P7: PCH_A2_FROM_ntdll+0x0007224C
P8: c0000005
P9: 00000008
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7853.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TwitchUI.exe_34a0a41499d942143db877b6c4d9a3c07901263_b8f28628_b23e1768-ab44-4c0a-ae82-8c1e8c534c15

Analysis symbol: 
Rechecking for solution: 0
Report Id: d601a762-34d6-480a-b171-81e478837358
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 3
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER45F.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_bb6f4bca972cc27ef1a15ab2bb85fcc4f2fa25_00000000_43de2282-865f-4d5b-81ff-2525d4fa55f5

Analysis symbol: 
Rechecking for solution: 0
Report Id: 43de2282-865f-4d5b-81ff-2525d4fa55f5
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.3086
P3: 0x887A0006
P4: 3
P5: Wow.exe
P6: 8.2.0.30993
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF9EB.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_VEN_10DE_bb6f4bca972cc27ef1a15ab2bb85fcc4f2fa25_00000000_406e10da-f34e-44b2-829a-9e27c5cd857e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 406e10da-f34e-44b2-829a-9e27c5cd857e
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;
P2: 8024402c
P3: 18362
P4: 175
P5: Windows.Desktop
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER969C.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Update;_a5b601536124689662ee455db537a3724d2f2_00000000_cb65ab87-d6b0-4eee-90b2-37d83e0fb3eb

Analysis symbol: 
Rechecking for solution: 0
Report Id: cb65ab87-d6b0-4eee-90b2-37d83e0fb3eb
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;
P2: 8024402c
P3: 18362
P4: 175
P5: Windows.Desktop
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC9F0.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Update;_a5b601536124689662ee455db537a3724d2f2_00000000_78743a96-6529-4189-a3c2-15c601628848

Analysis symbol: 
Rechecking for solution: 0
Report Id: 78743a96-6529-4189-a3c2-15c601628848
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: MoAppHang
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Windows.Cortana_1.12.3.18362_neutral_neutral_cw5n1h2txyewy
P2: praid:CortanaUI
P3: 10.0.18362.1
P4: 5c90179d
P5: 7f3a
P6: 2097152
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6CB4.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_Microsoft.Window_c7ca773a7fabe38630f6b822769c7a0208466e7_85adcd89_41911b43-4fe5-4a76-823c-d5c1553cad93

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1fcb1c2f-5285-44c5-b103-54a0319e5fe8
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.18362.145
P3: 6468b8f9
P4: StackHash_7f4f
P5: 0.0.0.0
P6: 00000000
P7: e0464645
P8: PCH_45_FROM_KERNELBASE+0x00000000000FF4AF
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3875.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_36443676fb599755851241e72e5119873be1cbc_70079f25_7ff7ea3e-4efd-4275-8e8a-817c5f65704c

Analysis symbol: 
Rechecking for solution: 0
Report Id: ecfcf455-2a9e-48ff-9714-be438307be2a
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TwitchUI.exe
P2: 3.0.16.0
P3: 5c82efc5
P4: TwitchUI.exe
P5: 3.0.16.0
P6: 5c82efc5
P7: c0000005
P8: 01a4ca8e
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9D9A.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TwitchUI.exe_e452b7f59b50bb42696c532f6a8a89e2bda23_b8f28628_30760ac3-9c8a-4174-b9ef-99b909cf784e

Analysis symbol: 
Rechecking for solution: 0
Report Id: b263b7a2-0864-4794-a823-99cb0a2f33bb
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: StartupRepairOnline
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.18362.1
P2: 10.0.18362.1
P3: To Be Filled By O.E.M.
P4: 21197551
P5: 0
P6: AutoFailover
P7: 2
P8: 0xc4
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3567.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_10.0.18362.1_dafcbb8db9ec4fc63c4a5d6eed85356abeea2a_00000000_dd0c7972-3c8c-408d-aa23-b9eeff5e61d8

Analysis symbol: 
Rechecking for solution: 0
Report Id: dd0c7972-3c8c-408d-aa23-b9eeff5e61d8
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: Corsair.Service.exe
P2: 3.10.0.20
P3: 5bf6bb9c
P4: System.Management
P5: 4.8.3752.0
P6: 5c7a241f
P7: 8a
P8: 51
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER33A2.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Corsair.Service._3b826bd0d63bbbf4e477c6025fa289c1ff8d84e_4c2c62d7_851a4c13-3630-4bf8-a828-6685f46292d5

Analysis symbol: 
Rechecking for solution: 0
Report Id: d62f24fc-fd05-4b7d-8330-35d29a9ecf81
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: Corsair.Service.exe
P2: 3.10.0.20
P3: 5bf6bb9c
P4: System.Management
P5: 4.8.3752.0
P6: 5c7a241f
P7: 8a
P8: 51
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER82AE.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Corsair.Service._3b826bd0d63bbbf4e477c6025fa289c1ff8d84e_4c2c62d7_f862742d-e77a-4139-b7d0-720f42c5941f

Analysis symbol: 
Rechecking for solution: 0
Report Id: e629f2b7-90db-42a5-aff4-1e61e4529eb4
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: Corsair.Service.exe
P2: 3.10.0.20
P3: 5bf6bb9c
P4: System.Management
P5: 4.8.3752.0
P6: 5c7a241f
P7: 8a
P8: 51
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7F32.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Corsair.Service._3b826bd0d63bbbf4e477c6025fa289c1ff8d84e_4c2c62d7_adfeb7e2-fe60-44ab-85a2-cb059f2d5bf5

Analysis symbol: 
Rechecking for solution: 0
Report Id: 89659f36-f6b4-4d94-bde6-4e6abc5399ea
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Wow.exe
P2: 8.2.0.30948
P3: 5d14f51a
P4: c003
P5: 134217729
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE9A.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_Wow.exe_7eadf2e3e6d35d255755dfac6861c7d313952965_334c677a_983fe584-ee7f-41cd-921e-69be33b01f54

Analysis symbol: 
Rechecking for solution: 0
Report Id: c8e4d192-caa4-4826-886e-8ab3674a11e5
Report Status: 102
Hashed bucket: 
Cab Guid: 0	
7/8/2019 11:18 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.18362.145
P3: 6468b8f9
P4: dwmcore.dll
P5: 10.0.18362.145
P6: 791f5c1b
P7: c0000005
P8: 0000000000027a4d
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER13B6.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_eaa5fe5951699c6d1dfb96b7c2cb56fa9ee30_70079f25_82c96aea-cda8-4b0e-aca3-ee5bc734d01a

Analysis symbol: 
Rechecking for solution: 0
Report Id: 7e2d6dc9-c6fa-4db2-91aa-2e9a587119fd
Report Status: 102
Hashed bucket: 
Cab Guid: 0
4

Thank you, Solania

I was hoping for more and older info in the WER’s, but it is surprising that so much is APPCRASH’ing over a short period of time.

I would recommend the following to help narrow down the cause. Please follow the steps in order, then see if you still get random crashes.

  1. Temporarily uninstall Precision X and Twitch UI.
  2. Complete a UI Reset to default all in-game options.
  3. Create a new Windows admin account to see if the same thing happens on the new Admin account. This will rule out any Windows specific setting issues as all Windows specific settings will be defaulted.
  4. Make sure you Nvidia settings are defaulted.
  5. Follow all steps Here to verify if any other running programs or services may be causing an issue.
  6. Make sure to test the game like this with defaults selected. Do not make any other changes in-game or out of game, or launch any other software disabled by the Selective Startup.

If you get another crash, please paste the crash code here and submit it.

5

Hi Ibaraius,

I’ve done as instructed, and while it played for about 30 minutes before crashing, it did crash. I had to truncate my response, and the forum would not let me post multiple replies in a row. Its on the bin of paste at /uggtdX5K.

Disassembly:

0:  89 5d b8                mov    DWORD PTR [rbp-0x48],ebx
3:  4c 89 5d e8             mov    QWORD PTR [rbp-0x18],r11
7:  4c 89 5d d8             mov    QWORD PTR [rbp-0x28],r11
b:  48 85 c0                test   rax,rax
e:  74 33                   je     0x43
10: 48 8b 40 28             mov    rax,QWORD PTR [rax+0x28]
14: 0f b7 48 02             movzx  ecx,WORD PTR [rax+0x2]
18: 8b 40 04                mov    eax,DWORD PTR [rax+0x4]
1b: 48 c1 e1 20             shl    rcx,0x20
1f: 48                      rex.W

Did Blizzard not have to make any changes in light of the fix to CVE‑2019‑5677?
What about CVE‑2019‑5675 with the new multi-threaded engine? Is there a hidden reg key or trick to force the client back to single threaded?

6

Solania,

That level of insight is beyond the scope of technical support, but what we can tell you is that there are plenty of players who are not having issues with this type of error currently. We’ll need to find out why you are.

There’s not really much going on in that crash, unfortunately. Let’s see if we can find out what your PC is actually doing at the time the game crashes. Grab hwmonitor and play the game until it crashes. Once it does, check the “max” column of your test for CPU/GPU overheating. If those are getting too hot, clean the PC and take it to a PC tech if that doesn’t fix the overheating - that’d probably mean some of the heat hardware needs maintenance or replacement.

If you don’t see anything, let’s snag some screenshots:

  1. Maximize the HWMonitor window and expand all the nodes on the left
  2. Scroll all the way up
  3. Take a screenshot with the Print Screen (prtscn) key
  4. Open up the program Paint and press ctrl+v to paste in the test
  5. Crop the screen if you want to only show the test, then save it as Test1.JPG
  6. Scroll all the way down, then repeat steps 3-5.
  7. Upload them somewhere like imgur and link us to the results. We’ll use those to look for more options.

If you have link errors, copy the code below, then copy/paste your link between two ` marks, it’ll break the link and let you post it. You can just copy paste everything in the box below and replace “Link goes here” with your link.

`
Link goes here
`

It will also help if you would generate a text copy of your DxDiag using these instructions. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post using the “Code” button (</>). This will give me some more information which I can use to dig deeper into this case.

7

Thanks Drakuloth, but I’ve decided to let my sub lapse. The machine is not experiencing any form of overheating (its spotless inside ```
https://imgur.com/a/Z7uq08X). Its not experiencing any instability in any other context.

I had to update to Nvidia 431.60 to resolve CVE-2018-626 anyway, so I gave WoW a short play session on a starter account – it hardlocked the box after only a few minutes of play.

7/23/2019 4:39 PM Windows Error Reporting Fault bucket , type 0 Event Name: AppHangB1 Response: Not available Cab Id: 0 Problem signature: P1: Wow.exe P2: 8.2.0.30948 P3: 5d14f51a P4: c003 P5: 134217729 P6: P7: P8: P9: P10: Attached files: \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE9A.tmp.WERInternalMetadata.xml These files may be available here: \?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_Wow.exe_7eadf2e3e6d35d255755dfac6861c7d313952965_334c677a_983fe584-ee7f-41cd-921e-69be33b01f54 Analysis symbol: Rechecking for solution: 0 Report Id: c8e4d192-caa4-4826-886e-8ab3674a11e5 Report Status: 102 Hashed bucket: Cab Guid: 0

I thank you for your efforts, but this simply is not worth continued effort to troubleshoot. Which is a shame as I was looking forward to classic.

Regards,

Sol

8

Hey there Sol,

Totally understandable. Whatever you do from here, we definitely wish you the best of luck. Feel free to reach back out to us on the forums or send in a ticket if you decide you’d like to troubleshoot further in the future.

9

From what I have read multi threading is supported on DirectX 12. At the character select screen in the bottom left side click on Menu > System > Advanced > Graphics API and select DirectX 11. This should change WoW to single threaded.

10

I would be more than happy to help research the Windows errors. If you are still checking this thread please post the Details from the Error in the Event Viewer.

Event Viewer > Custom Views > Administrative Events

Now scroll down to the date/time of one of the crashes and select the Error that occurred. There should be two tabs General and Details, select Details. Now you should have two radial buttons, Friendly View and XML View. Please select XML View and copy paste it into the ticket.

Regards,

Scott