DX12 Issue (Freeze, Missing Green Texture)

Support Bug Report
1

Hello since last patch 11.1.7, whenever I use transmog or similar ui with directx12 game freeze for 5 seconds and reloads every texture with green missing textures. I don’t have this problem with directx11 but people seem to have it with directx11 also. I would appreciate any help. Here is my

> gx.log:

6/25 15:04:15.365 [0] D3d12 Device Create
6/25 15:04:15.365 [0] DXGI_FEATURE_PRESENT_ALLOW_TEARING:true
6/25 15:04:15.666 [0] Notify responders to DeviceCreate event
6/25 15:04:15.677 [0] GxLowLatencyMode: Reflex+Boost
6/25 15:04:16.139 [0] D3d12 Device Create Successful (774.2 ms)
6/25 15:04:16.139 [0] Using shader family dx_6_0
6/25 15:04:16.139 [0] UAV format support RGBA8:true BGRA8:true RG16F:true RGBA16F:true
6/25 15:04:16.139 [0] No
6/25 15:04:16.249 [0] Render Settings Changed
6/25 15:04:16.326 [0] Periodic Gpu Status Report: Mem Budget: 0.9GB / 5.1GB (17.4%) Freq:1.37GHz Temp:64C
6/25 15:09:16.333 [0] Periodic Gpu Status Report: Mem Budget: 3.5GB / 5.1GB (68.3%) Freq:1.86GHz Temp:69C
6/25 15:10:39.110 Mapping thread ID 22200 as 2
6/25 15:10:39.110 [2] Error CreateGraphicsPipelineState failed: VS: FileData ID 2991024(8) PS: FileData ID 5221416(516): DXGI_ERROR_DEVICE_REMOVED Reason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application. (0x887A0006).
6/25 15:10:39.110 [2] Device Removed Reason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application. (0x887A0006) count:2
6/25 15:10:39.124 [0] Device context was lost. Attempting recovery. Occurrence: 2
6/25 15:10:39.124 [0] GxRestart
6/25 15:10:39.124 [0] D3d12 Device Destroy
6/25 15:10:39.124 [0] Notify responders to DeviceDestroy event
6/25 15:10:42.582 [0] Device Destroy Successful (3456.9 ms)
6/25 15:10:42.582 [0] Choosing gpu by name: “NVIDIA GeForce RTX 2060”
6/25 15:10:42.582 [0] Disabled Settings: None
6/25 15:10:42.582 [0] GpuInfo: sm:dx_6_0, rt:DXR 1.1, vrs:2, bary:1, mesh:1 pull:1
6/25 15:10:42.582 [0] D3d12 Device Create
6/25 15:10:42.582 [0] DXGI_FEATURE_PRESENT_ALLOW_TEARING:true
6/25 15:10:42.847 [0] Notify responders to DeviceCreate event
6/25 15:10:42.858 [0] GxLowLatencyMode: Reflex+Boost
6/25 15:10:43.348 [0] D3d12 Device Create Successful (765.6 ms)

3 Likes
2

Same issue. And it happens to me with both DX11 and DX12, with and without addons. Everyone keeps going on about addons when it’s clearly an issue with how the graphics are rendered internally. The video shows with addons to start and then a small clip at the end showing the same issue with addons off. When you open the transmog tab it does the same thing in both DX11 and 12 for me. It’s the quickest and most consistent way to show the same kind of freezing happening so I added that last part to prove it’s not just addons. And the entire folder was deleted, game was rebooted. There were no addons to even access here.

2 Likes
3

Same issue. Even loading into the starting screen, super laggy and characters disappearing (turning into a black outline), extreme lag just clicking between characters on the character select screen. Once in game, characters and environment lagging, loading, reloading, changing colours. This is regardless of whether addons are turned on or off. Drivers are up to date and settings haven’t changed. Though I did try lower settings but the issue still recurred.

2 Likes
4

You can switch to DX11, there have been some issues with DX12

5

Runs like garbage in comparison and it doesn’t fix the crashing/freezing/framerate issues. This is mentioned already in the above post. DX11 is NOT a solution for this problem as the issue is affecting DirectX integration itself.

1 Like