Dungeon quest Timewalking for 500/200 badges not dropping for some alts

Currently the quest item Frigid Timewarped Prism is not dropping for some of my toons and they have not completed the quest The unstable Prism. Unsure reason but have done 4 in a row now no drop on last boss and have completed the instance with a 5 man group qued for random TW

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Are those alts below L30? There was a recent change that made it so L29 and below characters don’t get the item drop at the end of a TW dungeon for badges, because people were making a L10 allied race, running a dungeon, offloading the 300-ish badges they got from the run to their main, then deleting the character and making a new L10, repeat ad nauseum.

(…what would’ve been a better change would be that the character must have existed for at least 24 hours before being eligible for the drop, to curb people doing the above method without also kneecapping low level twinks)

They are all above lvl 70

Do they already have the frigid timewarped prism stashed away in their banks? It’s unique, so if you already have one, you can’t get another.

Nope thats the problem and this toon was a lvl 70 boost but almost a year ago and only can think it has to be played 24 hours

Time played is not the issue. I’ve been having this same issue this week (and last week) with toons that are above level 70 and are old toons (one has 40 days of playtime) that are not receiving the item. I’ve scoured the mailbox, bags, bank, nothing. Item just isn’t dropping for random characters.

Ive opened a ticket just to see if they will look. its just crazy to me this one toon nothing in bank just doesn’t get it

Yeah I submitted a ticket last night and clearly stated that I have checked my inventory (mailbox, bags, bank), and do not already have the item. Nor have I already completed the quest this week. Other people in my group received the item, so we killed and looted the correct boss, I personally just didn’t get one.

Ticket response was just a copy-paste of the generic support post for this issue, which basically just said to check for the item and/or that you can only turn in the quest once per week. That does not apply to my (or your) situation, so not helpful.

Same with my response as well. I put in another response advising of the information doesn’t pertain since its not located and also advised running the script gives me answer of false which indicates I have not completed. /run print(C_QuestLog.IsQuestFlaggedCompleted(40173))