I know exactly how to feel about it
First, there is no way “new” customisations is going to somehow match the 400-500 mounts some people have in their collections. There are about 100 drake mounts alone. Even if they somehow manage to create enough customisation that it’s roughly equivalent to the many, many drake skins and types that people already have*, it’s literally just taking away what people have to make them re-grind a lesser, less flexible version.
Edit: The other side I just thought of as well is there’s actual class-based content or feels to have with mounts. Class mount quest chains, Flight form for Druids, etc. It SHOULD be perfectly viable for a Paladin to feel like they’re most Paladin-like using their golden flying steeds, or druids with Flight form, or Shaman with their Elementals, and shoehorning everyone into DRAKE sounds awful with that in mind. Unless they have class-based Drake customisation, which would offset that, and THAT would actually intrigue me a bit because it’d be somewhat unique and novel.
Even going outside the customisation angle, the fact that there’s going to be grinding and unlocking involved not just for customisation, but for actual functionality means that it’s inevitably going to be annoying waiting on a timegate or whatever to make exploration possible. It’s almost definitely going to feel terrible and restrictive to Dragonride out of the gate, and given their history that also has impacts on how I feel this might play out on alts etc.
Second, the game already sucks at platforming. Given the history of failures with “creative movement” and jumping puzzles, flying minigames and stuff like that which are still currently bugged in the game, for many people it’s going to be frustrating to be forced to use a system that brings more of those front and center. If people are “crashing” and taking repair bills because the game insists they didn’t press Spacebar when they clearly did, or lagged out, or didn’t agree on exactly 3D placement to use a certain trick, they’re not going to be particularly impressed. Right now, Mages still blink in place and Grappling Hook randomly fails some of the time. The Flight School quests in Bastion or that one in Korthia are still buggy and terrible. Do we actually trust this feature to be better?
Finally, I play from NZ. Many people play on international servers, or on servers that will have 100ms or more latency as a normal course. Even if I can trust that they will fix a lot of issues, I can tell from prior experience that latency will create further issues that they seem incapable of testing, let alone handling, and that’s certainly going to colour how I (and many others) are looking at this prospective system.
*And let’s not forget that many mounts that people have are either mounts they’ve earned through different achievements/content, or literally paid money for. Being told to use a Dragonriding system and not those is just … ethically questionable.