Yes, because we don’t have an automated system that would suspend an account based on the number of reports they get. These are investigated and we absolutely do take action. Even when removing those, which are done on a constant basis, others replace them fairly quick. It is the nature of the situation that finding a means to block them or automatically delete their activity so they can be dealt with will often have the most impact.
First, sharding is automatic based on the number of characters in an area, so no one is sweeping anything under the digital rug. Second, based on the posting you’ve seen just in this forum, where would that indicate that they are out of sight?
Tweaking drop rates has been done in a number of areas throughout the years to help deal with some exploitation. That may or may not be an option, but that is in the hands of our Hacks and Development teams, not Customer Support.
Targeting IPs would be ineffective as far as I know. As for the Moonkin congregations, there is no detection system that would allow us to scan an area to determine the general population at a given location. Nor would such a generalized marker be used as there are legitimate players who also play Druid and specifically Balance.
We know exactly what it impacts. We don’t wait for “the silver bullet”, our teams actually take action on hundreds/thousands of accounts almost daily, if that gives you an idea of the scope of things.
If it were as simple as you may seem to believe the issue would have been resolved. It is a vastly complicated issue though and one that our teams are doing what they can do address. Please continue to report those that you suspect of botting.
I’m not that kind of blue and getting attention isn’t really necessary. It isn’t like we aren’t aware of the issue. We don’t have the folks on the Hacks team sitting around going… where are all the bots hanging out these days? shrugs
The issue of botting and exploitation has our attention and has always had our attention and priority, regardless of how popular the subject is among influencers or their fans.