Does ticket support help if you didnt get loot?

Sounds an awful lot like you dont believe I killed the boss lol. Why wouldnt I be eligible for loot if I killed the boss? I dont care the reason for the problem, if players cant get loot from a game all about killing bosses and getting loot than the game is completely broken and they should make an effort to correct it. Otherwise why are we playing this game? Oh you might get loot you might not lets roll the dice on wasting your time… this makes no sense to me, all he has to do, is go into logs and see I killed the boss, received NO LOOT, and fix it. THE AUTO SYSTEM IS NOT WORKING.