Harassing the GMs won’t change the answer and will just get you an account penalty for doing so. If they tell you to stop putting in tickets for that issue, it is best to stop.
You have done what you can to provide feedback, which is post that you don’t like the current work around which is to use cyphers to buy a new one.
Correct. If you keep asking after being told no, then being told no again and again, it becomes harassment. They will suspend or ban you for that.
The GM does not make that choice. The policies they have to follow does. They are only allowed to restore certain things, based on game logs and circumstances. If there is a player tool to do it themselves, the player is to use that instead. Many things have to wait on a Dev patch or hotfix. Letting GMs just create things out of thin air can create issues once it is fixed - and it also means people will abuse systems to try to get things they did not have or earn.
They are stuck with the tools, and limits, put in place.
That is the system that the GMs used as well. The only change is that now players can see the list themselves and restore things themselves. They basically gave players several of the GM tools. Character restore is another they gave to players.
Trust me, if the frontline CS workers could just fix everything they would.
The guys at the top make the rules though, they(CS) just get to deliver the bad news.
They absolutely can fix hacks like you describe as long as the person reports it in a timely way. You said it was after a brief break which means the logs were there and they could help you.
They only have issues with that when someone reports it months or years later and the logs are gone. In those cases they normally give the person a set of starter gear like you get from a boosted char. That way they can at least get back in the game and get gear from quests and dungeons again.
Again, I don’t know these CS folks personally, but I am 99.9% sure I know them well enough that “if” they could just do what you’re saying, they all would so you’d be gone and happy and likely give them a good score on the “random” survey.
So the fact they don’t means they can’t or are otherwise forbidden. Also I am 100% sure none of those human beings had anything to do with the bug itself or has any say or control over getting it fixed.
I do not think saying they have the tools is accurate. Modern WoW infrastructure is not old WoW infrastructure and current WoW tools/options are not old WoW tools options.
I 100% get why you’d think it “should” be possible but I don’t think it is.
You also dont know that for sure either. You are assuming they dont have the tools.
That is correct, but bad customer service is bad. They are a part of the organization claiming the customer service is bad is not criticizing the person, its criticizing the organization they are a part of.
The state of the game that might be for the best, i obviously dont have enough common sense to quit for good. If asking for them to fix their mistake is harassment then maybe I should reconsider who I do business with. Losing customers and income on something so dumb doesnt seem like sound business choices anyway.
I posted logical analysis and deductive reasoning to justify my conclusions. Can you do the same? Do you think “if” the tools were readily available and accessible and the CS folks had the freedom to “push the button” (to simplify things) they would?
Which means the fact they don’t means either they have a personal vendetta against you or that they can’t for some reason…which seems more likely?
Asking once or twice is fine - until you get an answer one way or the other. You don’t get to keep asking the same thing over and over. It won’t change the answer and wastes their time and yours. It falls into the harassment category. You are welcome to put in a ticket for a DIFFERENT issue, but they will penalize you if you harass them over the same thing a dozen times.
The answer here is that you have a tool in game to replace any lost Spacial Openers. Either buy the new one, or don’t. That is the current answer.
Nobody expects you to be happy the bug occurred in the first place of course.
I work for a bank, I would like to just give people money, I have access to systems in which it would make this possible. Am I going to do it? No. Why? Because its against the rules.
Item restoration was built into the engine and I highly doubt it was removed, the automated process probably uses the same functions GMs used to restore item previously.
Then I guess they just hate you because they won’t do it. Clearly it’s an item with 0 significance to the game other than letting you finish an achievement and all they would have to do is type the item code and send it to you…but they legit would rather not do that easy thing and instead actively keep you down…only logical reason for that is a personal vendetta against you.
Wow burned up my last computer with it’s cpu heavy code. They gave me the run around blaming my computer then i read online that many others had the same thing happen. They asked for my dxdiag etc LOL. Even after getting a way more powerful computer that runs every game on the market on max WOW still does bad things. Customer service gives me flash backs to the moments they did nothing. Hmmm probably how HR treated employee complaints .
We might be talking about different stuff here. They may not have access to do it, they may have access but might not have the authority, they may have the access and the authority but may have to follow a specific set of rules. Just because something is technically possible does not mean that there may not be some type of impediments to keep them from doing it.
Im not saying they can do it, im not saying that cant, im not saying they dont want to. I am saying its highly unlikely they modified the game engine to remove the feature. Its much more likely they instituted rules to prevent them from doing it or denied them the access to do it.
Youre statement is still an assumption, you dont have any insight into Blizzards policies or systems besides being able to log into wow. You can speculate all you want, you still dont know for certain.
If you mean the 2019 layoffs, those did not impact CS. The reason they gave at the time was to shift focus to the games in development because they did not have much for releases. Those were front facing folks in Community management, Publishing, Marketing, PR, events, and esports. They then added lots more developers to create said games.
As those games release they will likely increase the marketing and font facing staff again. They already have to some degree particularly for the Diablo franchise.
Yep. The tools we have for item restore are the same ones the GMs use. If something is not on our list, it is likely they can’t see it either.
Not at all. I agreed with that article that the CS layoffs were in 2012. Yes, 600 were let go then. I said exactly that in my reply to you.
Since then those + lots more have been hired. They had to - they released D3, Hearthstone, Overwatch and HotS. Prior to 2012 they had the classic games which did not have GM support, WoW, and SC2. Supporting all the customers that came with the 4 additional game releases required them to hire CS staff to replace the ones they laid off + more.
It was very short sighted of them to do the layoff and lose those trained folks. One of my friends was caught up in it all and was re-hired later in a CM position.
What I was making sure to clarify, is that those layoffs were 10 years ago - not recent - and the staff were replaced. Some people mix it up with the 2019 layoffs which were not CS focused.
Then if they replaced them, then what’s the deal? Because it seems they went auto with everything.
And every article I’ve read about the 800 laid off in 2019 does not state what departments they were from. Only states they were non-developer positions. Which created it’s own problems with workers by stating they aren’t developers.