Divide by zero

The day of the patch, went to log in, and got this error right after I clicked play from BN launcher. Tried this 3 or 4 times with the same result, so I did an uninstall/reinstall. Tried more to get in with the same error, but was getting as far as character select on the last try and I got in. MAYBE 10 seconds later, I get punted with the same error. So the next time I got to the screen where I could disable my addons I did to see if that might be a problem, it seems to work. I slowly started to re enable some addons, and nope, PC did not like that, so now I am back to no addons.

If I try to enable an addon from in the game, it tells me it is out of date, if I go to Curseforge, it tells me that it IS up to date. Out of guessing 12 addons, 2 work, but we will see how long before I get the zero error again.

Every time I select a character to play, I get a message that my addons are out of date with the option to disable them, I do, but when I get in game, the 2 I can use are still enabled, even though, on every character I have selected disable…

I get patch, but something is not quite right…

IF it matters, I have a RTX 4090 and had to update my drivers to play Doom on the 12th.

Dunno what to do here. Computer stupid, Send help?

Good luck getting any good solutions. I’ve submitted several tickets and there are other threads saying to go in and change CPU settings… I don’t know if I want to try them. I feel like this should be fixed on Blizzard’s end.

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I would not even know what to do in the settings. This was not an issue until patch/GPU driver updates. So pretty sure this is not on my end. The only thing I can think to do is revert my drivers.

I’ve been getting that error since a 3/15 update. There are a few threads open on it. I have tried all the offered solutions (from players, not blizzard because of course). Nothing has worked for me. On this character (my main) with no addons I can get maybe and hour if I don’t do group content, because that will crash me immediately.

Alts I can run a little longer with some addons, but they will almost always eventually crash. Haven’t heard a peep from blizzard, despite it happening to several people.

Bandida, you’ve contributed your situation to several threads but never answered my question. Which CPU are you using?

The instructions for “what to do” with Intel CPUs have been provided several times across threads. Do you have an Intel CPU? It involves using the tuning utility that Intel makes for that purpose.

He doesn’t need to answer your question, based on his video card, you should know that it’s a high-end processor he’s using. Anyway, the issue with the Intel 13th/14th processors you’re talking about has already been fixed if the BIOS is up to date. Intel acknowledged the issue and started pushing out fixes through BIOS update at the end of Sept 2024.

community.intel. com/t5/Blogs/Tech-Innovation/Client/Intel-Core-13th-and-14th-Gen-Desktop-Instability-Root-Cause/post/1633239 (I can’t post link, so just delete the extra space if you want to read their post)

I have a i9 14900 KF processor, BIOS up to date, uninstall/reinstall the game, 1st login on a newly installed game without any addon and it crashed during the loading screen… so it’s not an addon issue. My 1st crash was on 4/12/25 so I’m thinking it has something to do with Blizzard update that causes compatibility issue with Intel 13th/14th Gen processor.

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This is essentially what I just did. I uninstalled because I was fed up and letting my sub expire in about 28 days. But in a brief moment of hope I deleted every last file associated with Wow or Bnet. I reinstalled, no addons. Crashed on character select screen and I never got past that.

So yeah. I’m out for now.

That would not be in the spirit of a “troubleshooting” forum. Also, lots of people mistakenly pair mid-range processors with high-end video cards.

This is not correct. Many players across many games have needed to lock the processor to 5.3Ghz after the BIOS update to prevent crashing.

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Here the thing about that. There is nothing the BIOS of this machine that allows me to tweak that, not even under advanced. I’ve looked. I’ve searched online. Perhaps I was just dumb to buy an ASUS laptop because it was on sale.

It handles everything else perfectly fine. WoW is the only thing having an issue.

I am not about to go downloading tweaking apps. That would be like giving a toddler a grenade. The fact is I shouldn’t have to.

I posted this patch in a few other threads about this error. I have the same processor as you, I tried everything you did as well but was crashing constantly. It is now day 4 of using the below method and I havent crashed a single time since using it (and I played for hours this weekend uninterrupted). Its a bandaid yes but it works until hopefully they get stuff fixed.

POSSIBLE WORK AROUND FOR THIS ERROR:

After you start Warcraft, open Task Manager on your computer and go to the Details tab and find “WoW.exe” and right click to bring up an option menu and select “Set Affinity”. On the next screen, only have cores 0 through 3 checked then exit back to the game. NOTE: You will have to do this everytime you start Warcraft, the setting doesn’t save after the program is closed.

thanks Haktori, I’ll try this work around and see how it goes

For intel 13/14 I did note sites stating more bios updates were still coming as of the last 2 weeks.

Hopefully crash logs are being submitted for the rest.

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Please reply back here if you can after you test it out. Just wanna get more confirmation besides my testing this works as a bandaid for now. It works for me and the other guy who discovered it but need more people to confirm. Hoping Blizzard gets it fixed soon. The more people we have confirm hopefully the sooner they can get it fixed.

I have been checking the bios daily for updates for over a month, nothing new yet. Will post back here once they come out and I try testing them.

My BIOS latest update version was released on 5/14/2025. I updated it yesterday and still crashed afterward.

I tried that the moment I saw it. Didn’t work for me. :frowning:

You left Warcraft open while changing it and after right? Is it still the Int Divide By Zero error you are getting? If so what is your CPU?

Also make sure to do it at the character select screen, if I try to wait until I am loaded into a character sometimes I would crash before I could set the affinity (if the character loaded in at all before crashing).

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Yes.

Yes

i9-14900HX 2.20 GHz

It probably wouldn’t matter much which manufacturer you bought the laptop from - nearly all of them lock down laptop BIOS settings outside of a very few select options because it’s really, really easy to screw stuff up on a laptop relative to a desktop where you can take parts out and troubleshoot them one at a time (on a laptop, outside of user installable drives they’re usually “all-in” affairs with regard to hardware).

One thing to note regarding the Intel CPU issues with 13th and 14th gen - once the CPU begins to degrade it cannot be fixed by the BIOS updates, only partially mitigated. That means if your CPU was degrading before the BIOS updates came out, it will only get worse over time. The BIOS updates sadly, as many have discovered, work wonderfully if the CPU hasn’t been damaged yet. Once the CPUs are in the process of degrading, the BIOS fixes will be of minimal help and will ultimately be unable to solve the problem.

I feel for the users on these two generations of Intel CPUs because it isn’t their fault. Intel covered up their manufacturing defects for such a long time that by the time the BIOS updates started rolling out it was too late to prevent future degredation. This is why even if the user has an up to date BIOS the problem can persist and/or get worse out of the blue, especially if a game or app adds more functionality such as the various computer workloads that WoW is capable of (those of you that want to play as best you can until you can get an RMA should disable compute entirely within the WoW graphics options. It’s a heavy, heavy load on the CPU, and anything you can do to limit the speed of the downward spiral is considered a good thing).

Do note that I don’t disparage users regarding this issue - that is, I don’t make fun of them, put them down, or blame them. This is entirely on Intel’s shoulders (for those on Intel CPUs). Anyone on AMD 7xxx X3D CPUs that have a BIOS >2 years old are in a similar boat due to overvolting and overamperage. Thankfully with the AMD CPUs it’s either a sudden failure or it just keeps working (but you should still update that BIOS!). With Intel it’s a slow, death plagued by the very issues see in this and the sister thread regarding the same issue(s).

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Sorry all I work graves and this is my day off.

I have an RTX 4090

CPU is an i9 14900KF, Windows 11 64bit, 64 mg of Ram.

I am scared to do anything with the CPU settings etc…as this is a new out of the box Alienware Aurora…