Divide by Zero / Constant Crashing

Support Technical Support
1

I am constantly getting a INT_DIVIDE_BY_ZERO error when logging into the game after about 10 seconds and the game closes.

I am running Windows 11, Intel 13, NVIDIA GeForce RTX 4070, 16gb RAM

I’m assuming I’m running out of RAM as when I operate WoW my ram gets close to 100 percent. Typically see the error pop up at 91%. Drivers, BIOS up to date.

<Exception.IssueType> Exception
Crash
Exception.Summary:
0xC0000094 (INT_DIVIDE_BY_ZERO) at 00007ff6d0fb6ecb
(DBG-OPTIONS DBG-ADDR<00007ff6d0fb6ecb>(“Wow.exe”) ← DBG-ADDR<00007ff6d10934a4>(“Wow.exe”) ← DBG-ADDR<00007ff6d108eff6>(“Wow.exe”) DBG-OPTIONS<>)
<:Exception.Summary>

10.2.7.54717
<Exception.BuildNumber> 54717
<Exception.Branch> 10.2.7
<Exception.WowProject> Mainline
World of Warcraft
Client

10.2.7.54717
Retail
Type: WoW
Wow.exe
Executable UUID: 3FA22866-492A-4326-AA27-198E76622EEF
<Wow.Platform> X64
<Exception.Platform> Win 11 (x86 64-bit)
User: jcjef
Computer: JUSTIN7525
Virtual Memory: 0.00 MB
Free Disk Space: 466.01 GB
Exe Built: May 14 2024 17:51:58
0000007F 00001FFF 00000400
App Up Time: 0 days, 0 hours, 0 minutes, 53 seconds
System Up Time: 0 days, 0 hours, 4 minutes, 40 seconds
QueryPerformanceCounter
Current Frame: 1520
Current Time: 279326
Current Tick: 16
0
1
Number of thread pool threads: 6/6/6 (High/Mid/Low)
Battle.net.exe
<Locale.Text> enUS
<Locale.Audio> enUS
Session Time(hh:mm:ss): 00:00:45
<SessionTime.Grouping> 00:00:00 - 00:14:59
Time in World(hh:mm:ss): 00:00:37
<TimeInWorld.Grouping> 00:00:00 - 00:14:59
Total Time in World(hh:mm:ss): 00:00:37
<TotalTimeInWorld.Grouping> 00:00:00 - 00:14:59
Total lua memory: 312575KB
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0
8
No
<IME.Current> “”, {00000000-0000-0000-0000000000000000}, inactive
<SoundSystem.Restarts> 0
<LoadingScreen.Enabled> No
<CombatLogEntry.Current> CombatLogEntry::PushEvent(casterGuidType, targetGuidType): 2, 0
Number of successful WoWConnections: 16
<Realm.Name> Proudmoore
<Realm.IP> 64.224.30.119:3724
<Realm.Version> 10.2.7.54366
<Realm.Flags> 0xA0
Battle Tag: Justin#1103
2444
<LocalZone.Name> Valdrakken, Thaldraszus
<LocalZone.AreaID> 13862
Local Player: Justarian, Player-5-0E3FA4EE, (2444, 86.314, -877.454, 837.481)
Selected Player: Player-5-0E3FA4EE
<Character.Info.Race> Dracthyr
<Character.Info.Class> Evoker
<Character.Info.Spec> Devastation

CVar Settings:
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UID: wow
Expansion Level: 9
PTR: 0
Beta: 0
ProductCode: ‘WoW’

           GxInfo

D3D12
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0
0
0
3
No

2

If you run out of RAM and there isn’t enough pagefile space to compensate, then crashes are likely.

3

Just odd, I’ve used this computer to run WoW for almost 2 years and this has just happened in the last two months. I’ve seen a plethora of other posts regarding this and #132 errors but with zero resolution. A blue post noted that there seems to be an issue with Win 11 Intel 13. Which not sure if they have a fix announced yet or not.

4

That issue is one that Intel acknowledged.

3 Likes
5

Oh that’s great news, thank you!

i7-14700K w/ a 4090 and 48G of RAM … crash w/ the div by zero error. Going to check out the BIOS settings and tweak accordingly.

Disabling Curseforge greatly decreased the crashes - but didn’t eliminate it.

Edit: Unfortunately the ROG STRIX Z790-E GAMING WIFI MB I have doesn’t support the direct modifications needed (e.g. capped at 62.49) under the AI Tweaker portion for OC

The default Auto setting used a value of 50 for AC on our system and 80 for DC. We bumped the AC up to 70 (without the decreased power and current limits) and it also seems to be stable.

Edit 2 : Search for Community Intel Reason Behind Fast 13th 14th generation degrade and how to evade thread via your favorite search engine.

  • Go and download Intel XTU : Welcome to Intel® Extreme Tuning Utility
  • Check the AI Assist in Overclocking
  • Under Advanced Tuning, set the Performance Active-Core Tuning to 58x for 1, 2 and 3 cores

Mine wound up to be 57x through the AI Tuning.

Edit 3: Several hours of gameplay (LFR, PvP, World Quest, World PvP, 9-10 M+ keys) has seen zero crashes in-game. Stress testing (e.g. simc) locally is the same, no crashes.

1 Like
6

I’m having this same issue. I downloaded the Intel XTU but there is no AI Assist in Overclocking. I tried the Automatic Overclock but still had crashes after that.

My process is: 13th Gen Intel(R) Core™ i9-13900KF 3.00 GHz

I am not at all knowledgeable about overclocking, so I don’t want to just start messing with settings. Any suggestions?

This is an Alienware computer and I was overclocked via the Alienware Command Center but I turned that off prior to trying the XTU.

7

If you are using the XTU utility you will have to use it every time you are going to play. People have had luck just dropping the performance cores to somewhere between 50- 57. without changing anything else

8

I set them all down to 50x and that seems to have done the trick. Been playing for almost an hour now with no crashes. Fingers crossed!

Thank you for the help!

1 Like
9

l have been having this same issue however im on a laptop - rog zephyr m16, i9 13900H

dxdiag came back no issues

nothing in eventviewer

just constant crashes after 10-20s loading in, sometimes even on character select screen. (int divid by zero)

ive even reimaged the machine completely and that seemed to have fixed it for a bit but just returned today. was playing last night for hours and no issues.

intel xtu says no overclocking is allowed and nothing shows in bios

10

Starting this week I also have been getting the INT_DIVIDE_BY_ZERO error specifically in Valdrakken. I pretty much cannot go to Valdrakken anymore. It takes about 20 seconds or so and then it crashes. Like I said this started this week, so probably has something to do with a recent patch or update. I play Wow a lot every day and haven’t had this issue during this expansion until this week.

It’s consistent and reproducible for me. If any character goes to Valdrakken, I have about 20 seconds at most until the game crashes.

Exception: 0xC0000094 (INT_DIVIDE_BY_ZERO) at 00007ff6fa3e1ed2
ProcessID: 17192
ThreadID: 26908

My Windows 11 Alienware Desktop has:
13th Gen Intel(R) Core™ i9-13900KF 3.00 GHz
GTX 4090 with 552.41 Driver

1 Like
11

And you tried underclocking the CPU?

1 Like
12

I have the same system you do, except I updated my driver from 552 to 555.99 to see if it would help. It did not. I get the error when loading into game or into and instance. If I crash 3+ times consecutively trying to enter, it will also crash the battle.net browser window. I disabled all addons before troubleshooting, though the crashes are as frequent and in the same places regardless of my addons.

I also play a lot every day and had this issue start with the patch on Tuesday 9/4. This is not happening with any game outside battle.net.

I have tried repairing the game, deleting wow wtf/cache/gpucache folders. Reinstalling battle.net, updating video driver. I do not have Nvidia Experience installed.

I am doubtful that it is the clockspeed since it was working without issue until 9/4.
EDIT: This is the issue! Since recent changes to WoW seem to have exasperated the issue, this is likely to get more and more prevalent for the player base. BIOS settings can be a scary place for the average consumer. Workarounds could definitely be made more user friendly before it hits a wider audience.

The bottom line is: this just started with a change made on a specific maintenance day.

13

Known issue: WoW doesn’t work on high end machines seems a bit mind-blowing. I can tell you, the average consumer is not going to have the savvy to change this.

Known incompatibilities such as this are usually handled by the 2 companies coming together to create a solution to avoid any losses of business/lawsuits. That usually ends in one or both companies creating a user friendly fix for their customers that is easy enough for the average consumer to use (i.e. an executable, etc. )

1 Like
14

I imagine Intel will address that user-friendly solution, maybe. Blizzard just makes gaming software. I haven’t seen any other AAA titles teaming up to solve driver or hardware problems, but welcome some examples if you have them.

1 Like
15

Assuming this bug is becoming more prevalent as people update to these chips and software companies expand usage of the unreal 5 shaders (and other features) that have pushed it to the forefront, I would guess these features are being used with more frequency in the upcoming War Within release. This makes now the sweet spot for proactively avoiding or diminishing the effects it’s the user base.

Companies working together to keep these issues to a minimum happen all the time. It is happening with many of Intel’s partners right now according to a response from them on tom’s hardware.

The idea that WoW has taken the stance of “not our problem, someone else may come up with a viable solution that allows you to play WoW in the future, maybe…” is severely apathetic toward a paying customer that doesn’t have the confidence to make the necessary hardware changes manually.

After decades in the industry of global support and working with many companies to resolve these sorts of issues in a way that the workaround meshes with the actual demographic of the customer’s skill level is a no brainer for the bottom line or on customer loyalty.

16

Not saying I disagree with you, but whatever Blizzard chooses to isn’t up to me as a volunteer. I’m basing my comments on their approach to previous incompatibility issues.

1 Like
17

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