Disconnected from server

Support Technical Support
1

I have been trying to login and everytime I do, I get past the loading screen then the game freezes and I get disconnected from server. I have rebooted my modem/router, tried again and same thing. Tried doing a scan and repair, same result. Any other ideas?

2

Hey there!

Thanks for reaching out. Lets go ahead and grab a winMTR so we can further investigate the problem. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the winMTR instructions page
  3. Start the test and try to login as normal. Ensure the problem happens while the winMTR tool is running.
  4. After recording the problem data, click “export text” and save the winMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).