Disconnect issues

Support Technical Support
1

Getting error (WOW519000319) somewhat often. I recently switched from a wireless to wired connection.

I tried toggling off all the items under the network menu (enable IPv6 when able, etc) and problem still occurred. I will try repairing the files through the launcher.

Problem occurred the last time at 7:55ish EST (5/19/19).
IP address: 192.168.1.185/24
ISP: Spectrum
connection type: wired

Here it the traceroute results:

Tracing route to 24.105.62.129 over a maximum of 30 hops

1 1 ms <1 ms 1 ms rt4230w.lan1 [192.168.1.1]
2 * * * Request timed out.
3 11 ms 11 ms 11 ms [96.34.94.49]
4 12 ms 13 ms 12 ms [96.34.93.43]
5 20 ms 15 ms 16 ms [96.34.2.54]
6 13 ms 15 ms 23 ms [96.34.0.135]
7 26 ms 28 ms 27 ms [96.34.0.133]
8 21 ms 21 ms 18 ms [96.34.3.113]
9 18 ms 18 ms 18 ms [96.34.150.101]
10 39 ms 41 ms 46 ms [137.221.75.33]
11 64 ms 75 ms 91 ms [137.221.65.46]
12 37 ms 38 ms 38 ms [137.221.69.73]
13 44 ms 42 ms 41 ms 24.105.62.129

And here is MTR test:

Start: Mon May 20 00:04:38 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.9 0.2 5.8 1.7
2.|-- 24.105.18.131 0.0% 10 0.6 0.6 0.4 0.8 0.0
3.|-- 137.221.105.16 0.0% 10 0.5 0.6 0.4 0.8 0.0
4.|-- 137.221.66.18 0.0% 10 0.6 1.2 0.6 4.9 1.2
5.|-- 137.221.83.66 0.0% 10 5.7 5.7 5.6 6.0 0.0
6.|-- 137.221.65.68 0.0% 10 5.9 6.7 5.6 12.4 2.1
7.|-- 137.221.68.32 0.0% 10 5.5 5.6 5.4 5.8 0.0
8.|-- 96-34-156-54 0.0% 10 5.9 5.8 5.5 6.0 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

Before this started happening I might only disconnect once a day or less. Now it’s about 3-5 times every 2 hours.

2

A post was merged into an existing topic: Disconnected every hour or 2

3

You mentioned recently switching from wireless to wired. Was this a troubleshooting steps you took or was this when the problem started? If its the latter, does the issue stop if we go back to wireless?

4

The switch from wireless to wired was simply to get a faster connection. Didn’t think I would have issues either way. However, I ran the repair tool through the battlenet launcher/app and that seems to have fixed the issue for the past day. Will see if it stays the same or not.

5

I’m also running a wired connection and have been getting the same error since around Friday (May 24, 2019) last week. I’ve gone through all the troubleshooting steps as well as anything else I of, like additional firmware and software updates.

I was able to eliminate my network for the most part, as I was able to run WoW off a laptop (wireless) for about an hour and a half with no disconnects. I’m going to through a wireless card into my system and see if that fixes the issue. If that works I might also try the wired connection on the laptop to see if the problem can be reproduced on a different system.

At this point I can’t stay on for more then 5 minutes without getting the WOW51900319 error.

6

I am too. It’s very bothersome.

7

Tried over WiFi and it ran for about an hour then disconnected.

8

I haven’t been able to connect at all today. Trued three different wireless networks and they all failed. I’m out of town and I don’t have an option to hard wire my laptop at the moment.

Worked fine yesterday on my hotel connection but it stopped working this morning.