Disconnect issue

Support Technical Support
1

I get disconnected if I have certain websites open in the background. Namely Wowhead and Icy Veins. If I open a browser to look something up, I’ll lag our or dc. Anyone else have this problem?

2

Hey there!

Thanks for reaching out with these details. We’ll want to have you run a ‘WinMTR’ network test while the problem occurs in-game to see potential network-related issues between your computer and the game server. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
  3. Start the test and play the game for at least 15 minutes. Make sure that a disconnect occurs while the WinMTR test is running.
  4. After recording data for about 5 minutes, click Stop then click “export text” and save the WinMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

4

she cannot post to you to diagnostic you wanted her to use she cant do anything about it with pastebin or on the forum she is confused about what to do now

5 

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                10.0.0.1 -    1 |  943 |  937 |    0 |    1 |   33 |    4 |

|                           96.120.77.161 -    1 |  943 |  937 |    7 |   12 |   33 |   15 |

|                            68.87.215.17 -    1 |  943 |  937 |    8 |   16 |  102 |   16 |

|ae-2-rur01.franconia.pa.panjde.comcast.net -    1 |  943 |  937 |    8 |   16 |   99 |   16 |

|be-3-rar01.ivyland.pa.panjde.comcast.net -    1 |  943 |  937 |    8 |   13 |   45 |   12 |

|be-202-ar03.ivyland.pa.panjde.comcast.net -    1 |  943 |  937 |    6 |   15 |  157 |   17 |

|be-31233-cs03.newark.nj.ibone.comcast.net -    1 |  939 |  932 |   11 |   15 |   44 |   13 |

|be-1311-cr11.newark.nj.ibone.comcast.net -    1 |  942 |  936 |   10 |   14 |   44 |   15 |

|be-303-cr12.newyork.ny.ibone.comcast.net -    1 |  943 |  937 |   11 |   16 |   45 |   18 |

|be-1412-cs04.newyork.ny.ibone.comcast.net -    1 |  943 |  937 |   11 |   16 |   44 |   19 |

|be-3411-pe11.111eighthave.ny.ibone.comcast.net -    1 |  943 |  937 |   11 |   16 |   45 |   18 |

|                           66.208.229.42 -    1 |  943 |  937 |   11 |   19 |   88 |   12 |

|                          137.221.111.33 -    1 |  943 |  937 |   31 |   58 |  304 |   40 |

|                   No response from host -  100 |  196 |    0 |    0 |    0 |    0 |    0 |

|         et-0-0-1-pe01-eqch2.as57976.net -    1 |  943 |  937 |   30 |   35 |   66 |   38 |

|                           24.105.62.129 -    1 |  943 |  937 |   31 |   36 |   60 |   40 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
6

Bumping with same issue

7

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