DirectX 12 - Temporary crashes & computer restarts

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I recently upgraded my video card from a 750 ti to an RX 580 and I’m getting worse performance in WoW now because I’m forced to use DX11- I get much less fps whenever there are a lot of models in an area than when using DX12. DX12 worked fine with my 750 Ti but with the RX 580 it tends to crash. First I get more minor stutters and lag for a minute or two but overall much higher fps, then the screen turns black and my whole PC is unusable for a few seconds. Typically it’ll recover and I’ll even be back in-game for a few seconds. Any crashes following this however result in my PC restarting on its own and since I have a slow hard drive I have to wait 10+ minutes before I can even make an attempt at getting back in the game.

Steps I’ve taken to troubleshoot this:

Disabled all addons
Put the overall graphics settings to 1.
uninstall all previous nvidia drivers using DDU and newly install AMD drivers (did this before starting up WoW at all after the upgrade)
Installed different but similar AMD drivers
Repair and Scan WoW
Ran WoW with no overclocks/overclocking software

This is the only game that I play that has crashed at all with my new graphics card. If I upgraded only for WoW (which I didn’t, thank goodness) I’d be greatly disappointed since my performance is significantly worse no matter the graphical settings I use.

Any help though would be appreciated.

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There is a shader cache issue with Radeon Video cards and wow and dx 12. You will want to run DX 11 until the issue is resoled.

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This is NOT the shader cache issue as stated before. This is a brand new bug introduced in the Adrenaline 19.1.1 drivers

(I can’t link to the thread I guess, but if you Google “Radeon 19.1.1 World of Warcraft crash” it will link you to the Radeon forum thread)

AMD is aware of the issue and is working on a fix. For the time being, you can use the 18.12.3 drivers which do not have this bug. (I too have an RX 580 with this issue).

Sorry you had a bad experience right after getting a new card! I assure you the 18.12.3 drivers are excellent and just hold off updating them until AMD gives the all clear.

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You’re totally right, I installed the drivers you mentioned in now it works perfectly in DX12. Thank you! :slight_smile:

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Hey, all!

Thank you for the information provided in this thread. I am glad to hear the 18.12.3 drivers helped. To reiterate, this does not appear to be related to the Error 134 Shader crashing issues that are happening. The performance issues are being tracked in this AMD thread.

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Happy to help!

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You are welcome! Glad to hear it’s working out for you :slight_smile:

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Heads up, the new Radeon 19.2.3 drivers have fixed this. Just fyi

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installed the 19.2.3 drivers and issue still happens on the DirectX12. Crashes on DirectX11 also

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Hi Aprinna

Try disabling Multisample Alpha-test. It is found on the Menu > System > Advanced pane.

Also check that you have no Overlays running on the game at all. Discord, Overwolf, PrecisionX, MSi Afterburner/RivaTuner, Nvidia Shadowplay/Share are some examples.

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Thank you for the recommendations Tratt. I did reinstall the 19.2.3 driver and noticed in my device manager that there was two listed under the display adapters. ADM 15DD Graphics and Radeon RX 580 Series. Loaded up WOW and went to the systems -> advance and saw the Graphics Card was set to Auto Detect. I changed it to the ADM 15DD Graphics and I have been stable for well over 30 min (used to crash at the 5 min mark every time).

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