Did not receive venari paragon chest

So starting earlier today i was 9500/10000 rep. i grind for a few hour to get to 10000 so i could get a paragon chest and after doing so venari has nothing to offer me… im now sitting at 180/10000 … i recieved on chest from her a couple weeks ago so it was working for me then… anyways else ran across this issue?? im bummed out… thats 2 weeks worth of grinding for me to not get a chest at the end…