The information being provided in tickets is contradicting all forum posts about this topic…
From the Bugs subcategory in the “Support Contact Channels” post:
“ Note: If a possible bug has seriously affected your character in a way that requires Game Master intervention (lost items, reputation, raid progress, etc.), Open a ticket so we may investigate the situation.”
From the “What to expect” post for January 21st:
I don’t understand why we’re being given the run-around when we did everything right.