Dezuhl - frequent disconnects from Blizzard games

Support Technical Support
1

Having these issues suddenly. Only when playing WoW.

Went through and did everything in here and other faq suggestions. No improvements. I’m running fiber 1.1gps connection. So I’m baffled, I couldn’t find any port routing options on here… which is weird

2

Hey there,

Lets go ahead and grab a winMTR so we can further investigate the problem. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the winMTR instructions page
  3. Start the test and play the affected game for at least 15 minutes. Ensure the problem happens while the winMTR tool is running.
  4. After recording the problem data, click “export text” and save the winMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

1 Like
3

Roger that. On it


|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           192.168.1.254 -    1 | 1709 | 1705 |    2 |   13 | 2904 |    5 |

|172-10-44-1.lightspeed.austtx.sbcglobal.net -    1 | 1709 | 1705 |    2 |   15 | 2903 |    4 |

|                   No response from host -  100 |  346 |    0 |    0 |    0 |    0 |    0 |

|                          12.123.240.166 -    1 | 1709 | 1705 |   10 |   26 | 2902 |   15 |

|                  dlstx409me9.ip.att.net -    1 | 1709 | 1705 |    9 |   22 | 2903 |   11 |

|                           12.244.90.238 -    1 | 1709 | 1705 |   10 |   26 | 2857 |   12 |

|              ae1-br01-eqda6.as57976.net -    1 | 1709 | 1705 |   30 |   47 | 2903 |   35 |

|         et-0-0-4-br01-eqch2.as57976.net -    1 | 1709 | 1705 |   30 |   48 | 2904 |   34 |

|         et-0-0-0-pe03-eqch2.as57976.net -    1 | 1709 | 1705 |   30 |   45 | 2903 |   32 |

|                           24.105.62.129 -    1 | 1705 | 1700 |   31 |   45 | 2904 |   34 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
4 

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                10.0.0.1 -    1 | 1839 | 1837 |    1 |   10 |   22 |    9 |

|                           96.120.50.157 -    1 | 1839 | 1837 |    7 |   11 |   31 |   10 |

|                           69.139.170.97 -    1 | 1834 | 1831 |    7 |    8 |   26 |    8 |

|                              68.85.59.5 -    1 | 1835 | 1832 |    7 |   10 |   23 |    8 |

|                             68.85.59.41 -    1 | 1835 | 1832 |    9 |   13 |   53 |   13 |

|be-33661-cr02.miami.fl.ibone.comcast.net -    1 | 1835 | 1832 |   14 |   18 |   33 |   15 |

| be-12297-pe03.nota.fl.ibone.comcast.net -    1 | 1835 | 1832 |   14 |   17 |   45 |   19 |

|                          50.208.232.146 -    1 | 1839 | 1837 |   14 |   21 |  135 |   17 |

|              ae1-br01-eqmi2.as57976.net -    1 | 1839 | 1837 |   42 |   48 |  120 |   44 |

|       xe-0-0-0-1-br01-eqat2.as57976.net -    1 | 1839 | 1837 |   42 |   48 |  145 |   46 |

|         et-0-0-4-br02-eqch2.as57976.net -    1 | 1835 | 1832 |   42 |   49 |  213 |   43 |

|         et-0-0-1-pe04-eqch2.as57976.net -    1 | 1839 | 1837 |   42 |   47 |  173 |   45 |

|        chi-eqch2-ia-bons-04.as57976.net -    1 | 1835 | 1832 |   43 |   46 |   63 |   47 |

|                           24.105.62.129 -    0 | 1846 | 1846 |   42 |   43 |   69 |   43 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
5

Dezuhl,

Your connection to your router is bad, you’re losing packets and have high latency.

I assume you’ve tried power cycling/unplugging all your network equipment? You connect via ethernet, and the issue does not happen on your wife’s laptop over wifi? Can you run a winmtr on her laptop and post it? I was going to say it’s likely your router is going bad, but if her connection over wifi is fine then I’m not sure. Can you try a different ethernet cable? or going wired right to your modem?