Desync issue

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1

Usually once every hour or two my game will de-sync, everyone stops moving/runs in place, the only thing that works is chat.

I’ve tried adding port forwarding for WoW, disabling uPNP on my router, still no luck.

I’ve also reset network devices, updated all my windows software/drivers.

My router is a ubiquiti dream machine pro, wired connection.

3

Hey there, Telus!

Thank you for reaching out to report this issue. It sounds like something is causing intermittent drops in connection–albeit not a total loss–allowing you to stay in-game when it happens. Since the troubleshooting attempted thus far has had no impact, let’s go ahead and have you run a ‘WinMTR’ network test while the problem occurs in-game. This will help us investigate potential network-related issues anywhere between your computer and the game server. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
  3. Start the test and play the game for at least 15 minutes. Ensure the problem happens while the WinMTR tool is running.
  4. After recording the problem data, click “export text” and save the WinMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

4

Hey, I downloaded the tool yesterday from another similar thread, but it hasn’t happened since then.

Here’s a clean one (no crash), I’ll add another reply when I get a crash with a new winMTR

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                       unifi.localdomain -    0 | 11283 | 11283 |    0 |    0 |   16 |    0 |
|207-47-165-130.sktn.static.sasknet.sk.ca -    0 | 11075 | 11075 |    0 |  139 | 3137 |   82 |
|207-47-191-249.ngai.static.sasknet.sk.ca -   19 | 6562 | 5355 |    0 |    3 |   26 |    3 |
|                          142.165.60.129 -   60 | 3351 | 1341 |    4 |    7 |   14 |    7 |
|                eqix-ix-ch1.blizzard.com -    0 | 11282 | 11282 |   26 |   30 |  153 |   26 |
|                   No response from host -  100 | 2279 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 2279 |    0 |    0 |    0 |    0 |    0 |
|        et-0-0-0-pe02-swlv10.as57976.net -    0 | 11282 | 11282 |   58 |   59 |  109 |   59 |
|       las-swlv10-ia-bons-02.as57976.net -    0 | 11282 | 11282 |   59 |   59 |   72 |   60 |
|                           137.221.105.2 -    0 | 11282 | 11282 |   59 |   59 |   78 |   60 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

edit: same person as Telus I must have switched chars.
5

If you’re using ubiquiti gear, check this thread.

1 Like
6

game just desync’d at the end of the dungeon, here’s the paste

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                       unifi.localdomain -    1 | 8993 | 8992 |    0 |    0 |   12 |    0 |
|207-47-165-130.sktn.static.sasknet.sk.ca -    0 | 8489 | 8489 |    0 |  193 | 4332 |    0 |
|207-47-191-249.ngai.static.sasknet.sk.ca -   20 | 5101 | 4108 |    0 |    3 |   19 |    2 |
|                          142.165.60.129 -   60 | 2671 | 1071 |    5 |    7 |   16 |    6 |
|                eqix-ix-ch1.blizzard.com -    0 | 8995 | 8995 |   26 |   30 |  222 |   26 |
|                   No response from host -  100 | 1814 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 1814 |    0 |    0 |    0 |    0 |    0 |
|        et-0-0-0-pe02-swlv10.as57976.net -    0 | 8996 | 8996 |   58 |   59 |  110 |   59 |
|       las-swlv10-ia-bons-02.as57976.net -    0 | 8995 | 8995 |   59 |   59 |   65 |   60 |
|                           137.221.105.2 -    0 | 8995 | 8995 |   59 |   59 |   80 |   59 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
7

I’ll take a look, appreciate it!

8

so I have a bunch of threat attempts that coincide with my desyncs on port 3724. is it enough to supress the last one that happened, or must I make a suppression rule for any source going to that port?

9

Try it on just the last one and see.

You may also want to check for firmware updates for the ubiquiti gear.

10

I’ve put in a few hours today/yesterday and haven’t had any issues since. I tried making a rule to suppress all incoming ip’s at wow’s port, and mass suppressed each individual ip that I saw on the list.

Let’s hope it keeps working. Appreciate the help!

1 Like
11

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