Hi I looted the item “Damp Note” off a boss in BFD first time clearing it but by the time I got to turn in point it - the “Damp Note”- was no longer in my bags. I opened a ticket to contact Customer Support but each response was worst then the last and each one was tone deaf chat gtp responses. Each person said that it wasn’t a bug or that I just need to finish the quest with out the item to do so or just drop the quest and hope the “Damp Note” drops and hope that it doesn’t bug out this time. One of the responses even said that there was ZERO evidence of me looting a “Damp Note” but in the next line say’s they see that I’ve abandoned the quest that the item “Damp Note” gives… So how is there ZERO evidence of me looting the “Damp Note” when I had the quest from looting a “Damp Note” and the only reason I dropped it in the first place was cause I went back into BFD and wanted a chance to get the drop but no luck. So after a week and a half the latest response to my ticket told me to come here to get ZERO help but to just cry into a void cause “it’s not a bug”
Ticket Number: US95938412 for the ticket I opened.