Customer Support is Non Existent

[Vrakthris]

@Mementomoori-benediction

PRE ACTIVISION SUPPORT WOULD HAVE HAD NO OBJECTIONS TO THIS, AND WOULD HAVE GLADLY RECTIFIED THE ISSUE.

Let me be clear. Pre/Post is entirely irrelevant, as they don’t create the policies and procedures that our Support staff follows or the systems that we use. Just as Vivendi had no involvement in our policies before them.

Let me cover a bit of what you have experienced though and try to clarify a bit.

@Mementomoori-benediction

I have had many issues with post Activision customer support. I will name two which happened recently. Draconic Avenger dropped in BWL, an item I’ve farmed a very long time for (w.o using the hunter FD method). It finally dropped with a friend of mine, who happens to be a new player which I brought into the community. She looted the item, and was unable to trade it to me. According to the Blizzard policy, this item should have been available to trade. Every other item which was looted was tradeable, except for this one.

Not exactly. Due to how the standard mechanics work in World of Warcraft (non-Classic), as far as I know, this item should have been available to be traded.

I’m not certain why your friend couldn’t trade the item to you. You may not have been on the loot list. The item comes from a mob in the dungeon and not a boss, so it’s possible you weren’t there and eligible. If there was a specific reason that our staff found they would tell you. If they couldn’t find one, then the only real option would be to submit a bug report. In either case, we are usually not able to assist.

@Mementomoori-benediction

I purchased an enchant off of the Auction House for 50k Gold. Some of us who have busy lives outside of the game, don’t have time to make up for a loss such as this. After my purchase and realizing that the appearance no longer works this way, but through illusions, I wasted 50k gold. I was hoping that the support would either refund the gold, or put the illusion appearance in my inventory since it was an honest mistake. PRE ACTIVISION SUPPORT WOULD HAVE HAD NO OBJECTIONS TO THIS, AND WOULD HAVE GLADLY RECTIFIED THE ISSUE.

To be clear, No, we wouldn’t have. Our staff is always happy to try to help fix mistakes, but there are policies around which errors we are able to help with. You purchased the Blood Drain enchantment from the Auction House, apparently meaning to get the Illusion. We wouldn’t be able to refund the purchase or provide the item back or the item you intended to receive.

@Mementomoori-benediction

As a returning player, am I supposed to research every aspect of this game in terms of policy change, whenever it is changed?

Not necessarily, but content changes and is added over time.

Based on your ticket you expected the enchantment to be added to your transmog appearances. The appearance collection is something that is a fairly new addition, which you apparently knew about.

Even so, we try to include what information we can about the game through various sources. Some of those are found in Tooltips. We also have information that is provided through our various Support Articles (which can be searched through the in-game browser). There is one specifically on weapon enchantments.

There are also sources like your fellow players, the forums, or sites like wowhead.

I am sorry that you haven’t had a good experience, Mementomoori, but our inability to assist has nothing to do with Activision or some assumption that we don’t care.