Crit error crash

Wifebeatsme-area-52 · June 3, 2019, 3:08pm

I keep getting a crit error and crash at least once every time I log on. I tried to paste the notepad doc to this but, it says you can’t have links or some crap like that.

Babybutter-ysera · June 3, 2019, 3:11pm

Try using code blocks instead “</>”

Wifebeatsme-area-52 · June 3, 2019, 3:19pm

I guess I’m not very computer savy to understand what and where to put said blocks

Zhyxen · June 3, 2019, 4:15pm

Looking over the crash logs I would make sure that the Discord overlay is disabled.

From there I would grab the updated AMD drivers here.

Wifebeatsme-area-52 · June 3, 2019, 4:21pm

Thank you, I have disabled discord overlay which was annoying anyway. I’m doing the optional update for AMD now, we shall see if this fixes things. Thank You!

Zhyxen · June 4, 2019, 3:09pm

Cool let us know if there’s still issues!

Wifebeatsme-area-52 · June 4, 2019, 3:54pm

welp, just logged on for the morning and it did it again.
Error #132 (0x85100084) Fatal exception!
program e : world of warcraft/retail\wow.exe
processID 12380
exception Access_violation

the instruction at 0x00007ff6dc19a6ff / reference memory at 0x0000000000800038
memory could not be read

press ok to terminate this application

Zhyxen · June 4, 2019, 3:57pm

You have the error code for that? Not seeing anything recent on our end. Should look like the image on the right here.

Wifebeatsme-area-52 · June 4, 2019, 4:01pm

I had already hit close with the box check send to blizzard

Zhyxen · June 4, 2019, 4:03pm

If it happens again, go ahead and post that code and we’ll take a look over the crash logs for that.

Wifebeatsme-area-52 · June 4, 2019, 4:06pm

Ok. Thank you. I’ve scanned with my Malwarebytes Prem and Windows Defender, full comp scan and wow folder scan, nothing detected.

here it is OK here it is, just happened during battle of darkshore

84BF4F1D-6A23-4458-B6E3-CD20ABEB6119

Zhyxen · June 4, 2019, 4:48pm

Let’s go ahead and try running the game in DirectX 11. This can be changed through the Graphics API dropdown in the Advanced section of the game settings.

From there I’d like to make sure AMD ReLive it disabled. This can be done through the Radeon Settings under the ReLive tab.

Last thing I’d like to look into is updating Windows as we’re missing the October 2018 update and the current May 2019 update. Can use the update assistant here for that.

Wifebeatsme-area-52 · June 4, 2019, 5:01pm

ok, changed it to directX 11, ReLive wasn’t installed so we are good there and I’m at 1% on my update, this might take a few days lol with sat internet.

Zhyxen · June 4, 2019, 5:03pm

Ah satellite >.< If you do continue to run into issues after those steps, I believe it’d be best to put in a ticket here and we can look into this in more detail.

Wifebeatsme-area-52 · June 4, 2019, 6:34pm

Yes the mighty dish on the tower facing another dish 7 miles away…We close on a house in town the end of this month, can’t wait to have cable net again. I am heading to work but, the windows updates are close to finishing up, I will get online in the morning and update this thread if the issue continues.

Thanks again.

Zhyxen · June 4, 2019, 9:53pm

Grats, that’ll definitely be a nice upgrade

Wifebeatsme-area-52 · June 5, 2019, 4:48pm

so far so good, the only thing that didn’t go through was the windows update, there was an error during download. I’ll have to try that again later or wait until I get to cable internet.

Update: 6-6-2019
601019C3-B62D-4AD9-9E9A-AB7838D5D236

Just happened again, guess I will have to figure out the windows update later this month when we move, maybe that’s what caused the crash. I’m not sure. I didn’t have discord open either.

Drakuloth · June 8, 2019, 10:54pm

Hey there! Filling in for Zhyxen since they’re out at the moment. It looks like your crash may be caused by one of the following:

Logitech Game Software - it’s got some modules sharing drivers with some of the calls our game is trying to make. Try temporarily uninstalling it. If it works, you can try reinstalling and contact Logitech if the problem comes back after.
Your UI - you’ve got a ton of addons loaded, including many that were last updated last expansion. Try resetting your UI and see how things go.

Wifebeatsme-area-52 · June 11, 2019, 3:29pm

The Logitech is probably for my Logitech G502 mouse, if I uninstall it my mouse won’t work. I don’t run a ton of addons, just the basics. I could uninstall gatherer, I think the last time that was truly useful was like BC, DBM is my biggest addon the others are just in game handynotes, auction, mapcoords, etc.

Zhyxen · June 11, 2019, 3:38pm

The software itself is not needed for the mouse to work. Generally its there to set custom keybinds for the additional buttons. We would want to look into removing it to test as we’re seeing it in the crash log.

Past that though, I think it’d be best to put in a ticket if there are still issue as we’ll be able to look into this in more detail.