I have installed World of Warcraft onto a new Windows 11 machine with a NVIDIA RTX 3090 card. After installing, I moved my WTF and Interface folders over to the new machine. Everything seems to be fine except when I try and adjust the UI scale in game, it keep causing the game to hang eventually causing it to crash.
I have the latest drivers, my dxdiag looked okay, I have tried renaming WTF and Cache folders, but all still result in the same.
Windows event viewer just shows the following below.
The program Wow.exe version 9.1.5.41488 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2754
Start Time: 01d7f312b91093ef
Termination Time: 11
Application Path: C:\Games\World of Warcraft\_retail_\Wow.exe
Report Id: ca5e3212-47d9-44bc-ba97-12c6e3b5b629
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
I am not sure where to go from here. Any suggestions or solutions?
I have a very similar situation. I have windows 11 pro installed on a WD sn850 black edition m.2 ssd Then moved my game folder over to it & repaired it , Whenever I try to logout to go on another toon it freezes / hangs. Also happens if I reload UI.
The program Wow.exe version 9.1.5.41488 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 5414
Start Time: 01d7f6d56657be79
Termination Time: 6
Application Path: C:\Users\Stryg\Documents\Games\World of Warcraft_retail_\Wow.exe
Report Id: 359c2b05-94f6-42b5-8d31-1f8c7fb357ae
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
Generally moving the game files to a different drive doesn’t cause issues. We do see them though. You may want to try a fresh install of the game. Uninstall everything - check the advanced section of this support page:
Thanks for the reply, I was really hoping to avoid that but that’s the conclusion I came to. I also used acronis to clone the old ssd contents to the new one. I think I’ll wipe the entire drive & start fresh:/ WHen I’ll have the time to do that idk:p I live in the sticks & internet sux.
My issue seems to have been resolved after removing a third party anti-virus (Norton360). I also read of many others having this issue when using Avast anti-virus. I originally got Norton for my wireless devices (comes with included VPN) but figured I’d install it on the desktop as well seeing as it allowed me to use it on up to 5 devices.
Edit: This seemed to work at first but I started experiencing the crashing again even with anti virus disabled. I have now wiped the entire drive, reinstalled win 11 pro fresh, & am installing wow fresh now. I will update this post after the games finished downloading & a few days of testing to confirm whether it was a success.
Glad you found a solution, sadly I don’t use either of those programs. My issue still persists with no solution in sight. Very frustrating. I just simply have to deal with my crappy UI scale as I cannot change it.
Sorry to hear that:( Did you happen to clone your old drive? Or was it a fresh install of windows 11? That’s what got me into this mess IMO (Acronis) but I won’t be sure until this game finishes downloading:/.
I tried to google some of your windows event viewer info & doesn’t seem to lead anywhere. My event viewer data didn’t help much either so I resorted to doing everything fresh.
I’ll update my progress or lack thereof when it finishes & tested a few days. Currently have 68 GB left to download. I live in a rural area & the internets slow but very reliable:/
It’s a fresh install of windows 11 as it is a brand new PC. The install of the game was fresh also, only thing I did that was not fresh was copy my WTF and Interface folders over so I didn’t lose any addons or settings.
The windows event viewer is no help at all as you say. It’s pretty much just a generic response. I didn’t have this issue on my old windows 10 PC, so I find it hard to believe it would be the folders I copied over causing the issues (anything is possible though).
Real good chance it is the WTF folder. You can test things there.
As I mentioned this is a test. If it doesn’t help simply remove the OLD from your original folders then delete the new folders the game installed. This will return your original settings
It turned out to be something in my WTF folder I moved over. I don’t know what it was, but renaming the folders then trying them one by one lead to me discovering the culprit. Thanks for the suggestion.
So after more troubleshooting on my end, I whittled my issue down to the addon FishingBuddy. When this was enabled, it caused the UI scale option to crash my game, with it turned off, UI scale functioned as it should.
Thanks for the update, I also had fishing buddy installed.
Edit: My problems have been entirely resolved although I’m not sure what exactly did it. I went nuclear & did a total reformat / fresh install. I also never re installed fishing buddy which I think was probably the cause in the first place after reading others feedback.