Crashing, freezing, and stuttering after 8.3 [Intel GPUs]

Support Mac Technical Support
983

Running out of alts to post these crashes… Azerite wounds did this one when someone else came by to join in a kill… Really?!

panic(cpu 1 caller 0xffffff7f9a83fad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
service: com.apple.logd, total successful checkins since load (15770 seconds ago): 1578, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since load (15740 seconds ago): 1562, last successful checkin: 120 seconds ago

Backtrace (CPU 1), Frame : Return Address
0xffffff912a1db820 : 0xffffff801973bb1b
0xffffff912a1db870 : 0xffffff80198733e5
0xffffff912a1db8b0 : 0xffffff8019864e5e
0xffffff912a1db900 : 0xffffff80196e2a40
0xffffff912a1db920 : 0xffffff801973b207
0xffffff912a1dba20 : 0xffffff801973b5eb
0xffffff912a1dba70 : 0xffffff8019ed2575
0xffffff912a1dbae0 : 0xffffff7f9a83fad5
0xffffff912a1dbaf0 : 0xffffff7f9a83f7e6
0xffffff912a1dbb10 : 0xffffff8019e66fcb
0xffffff912a1dbb60 : 0xffffff8019e70083
0xffffff912a1dbca0 : 0xffffff8019822c22
0xffffff912a1dbdb0 : 0xffffff8019741998
0xffffff912a1dbe10 : 0xffffff8019718625
0xffffff912a1dbe70 : 0xffffff801972f0d5
0xffffff912a1dbf00 : 0xffffff801984b485
0xffffff912a1dbfa0 : 0xffffff80196e3226
Kernel Extensions in backtrace:
com.apple.driver.watchdog(1.0)[EFAA17B9-A62C-30B7-9602-0BB5282EDDD6]@0xffffff7f9a83e000->0xffffff7f9a846fff

BSD process name corresponding to current thread: watchdogd

Mac OS version:
19C57

Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x0000000019400000
Kernel text base: 0xffffff8019600000
__HIB text base: 0xffffff8019500000
System model name: iMac16,2 (Mac-FFE5EF870D7BA81A)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 15775382631492
last loaded kext at 29340009032: >!ATopCaseHIDEventDriver 3420.1 (addr 0xffffff7f9cade000, size 61440)
last unloaded kext at 15586837758151: >usb.!UHostPacketFilter 1.0 (addr 0xffffff7f9ad3d000, size 24576)
loaded kexts:

!ATopCaseHIDEventDriver 3420.1
AudioAUUC 1.70
@fileutil 20.036.15
!APlatformEnabler 2.7.0d0
AGPM 111.4.1
X86PlatformShim 1.0.0
@filesystems.autofs 3.0
!AHDA 283.15
!AUpstreamUserClient 3.6.8
!AThunderboltIP 3.1.3
!AGraphicsDevicePolicy 4.5.21
@AGDCPluginDisplayMetrics 4.5.21
eficheck 1
!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.2f4
pmtelemetry 1
!A!IBDWGraphics 14.0.3
@Dont_Steal_Mac_OS_X 7.0.0
!A!ISlowAdaptiveClocking 4.0.0
!A!IBDWGraphicsFramebuffer 14.0.3
!ASMCLMU 212
!AMCCSControl 1.13
!ALPC 3.1
|Broadcom!B20703USBTransport 7.0.2f4
!AVirtIO 1.0
@filesystems.hfs.kext 522.0.9
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
|!ABCM5701Ethernet 10.3.5
!ASDXC 1.7.7
AirPort.BrcmNIC 1400.1.1
!AAHCIPort 341.0.2
@filesystems.apfs 1412.61.1
@private.KextAudit 1.0
!ARTC 2.0
!AACPIButtons 6.1
!AHPET 1.8
!ASMBIOS 2.1
!AACPIEC 6.1
!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
!AMultitouchDriver 3420.2
!AInputDeviceSupport 3420.4
!AHS!BDriver 3420.1
IO!BHIDDriver 7.0.2f4
!AHIDKeyboard 209
@kext.triggers 1.0
DspFuncLib 283.15
@kext.OSvKernDSPLib 529
!AThunderboltEDMSink 4.2.2
!AGraphicsControl 4.5.21
!AHDA!C 283.15
|IOHDA!F 283.15
|IOAVB!F 800.17
!ASSE 1.0
|IONDRVSupport 569.3
@!AGPUWrangler 4.5.21
|IOSlowAdaptiveClocking!F 1.0.0
@!AGraphicsDeviceControl 4.5.21
|IOAccelerator!F2 438.2.8
|IOGraphics!F 569.3
X86PlatformPlugin 1.0.0
IOPlatformPlugin!F 6.0.0d8
|Broadcom!BHost!CUSBTransport 7.0.2f4
|IO!BHost!CUSBTransport 7.0.2f4
|IO!BHost!CTransport 7.0.2f4
|IO!B!F 7.0.2f4
|IO!BPacketLogger 7.0.2f4
!ASMBus!C 1.0.18d1
!ASMBusPCI 1.0.14d1
@plugin.IOgPTPPlugin 800.14
usb.!UHub 1.2
usb.networking 5.0.0
usb.!UHostCompositeDevice 1.2
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
|IOAHCIBlock!S 316.40.3
|IOEthernetAVB!C 1.1.0
|IO80211!F 1200.12.2b1
mDNSOffloadUserClient 1.0.1b8
corecapture 1.0.4
|IOSkywalk!F 1
|IOAHCI!F 290.0.1
usb.!UXHCIPCI 1.2
usb.!UXHCI 1.2
!AThunderboltDPOutAdapter 6.2.4
!AThunderboltDPInAdapter 6.2.4
!AThunderboltDPAdapter!F 6.2.4
!AThunderboltPCIDownAdapter 2.5.2
!AThunderboltNHI 5.8.1
|IOThunderbolt!F 7.4.7
|IONVMe!F 2.1.0
|IOUSB!F 900.4.2
!AEFINVRAM 2.1
!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
DiskImages 493.0.0
!AFDEKeyStore 28.30
!AEffaceable!S 1.0
!AKeyStore 2
!UTDM 489.60.3
|IOSCSIBlockCommandsDevice 422.0.2
!ACredentialManager 1.0
KernelRelayHost 1
!ASEPManager 1.0.1
IOSlaveProcessor 1
|IOUSBMass!SDriver 157.40.7
|IOSCSIArchitectureModel!F 422.0.2
|IO!S!F 2.1
|IOUSBHost!F 1.2
!UHostMergeProperties 1.2
usb.!UCommon 1.0
!ABusPower!C 1.0
|CoreAnalytics!F 1
!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 800.14
|IONetworking!F 3.4
|IOReport!F 47
!AACPIPlatform 6.1
!ASMC 3.1.9
watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1

984

2016 IMAC
4 GHz Quad-Core Intel Core i7
16 GB DDR3
AMD Radeon R9 2 GB

At start of 83 it froze for between 10 and 30 seconds when opening the map or loading a new zone. Now it happens all the time - randomly it seems. It’s unplayable.

3 Likes
985

To add additional information, I attempted to raid with my guild last night and it… didn’t go well. First pull on Wrathion Normal, and in the opening casts, the entire game locked up and forced a hard restart of the computer. Our group was 18 strong.

Until this point, I have been experiencing significantly less freezing and crashing than last week, but still a severely degraded performance as compared to before 8.3 dropped.

Computer for reference:
MacBook Pro (13", Early 2015)
MacOS Catalina 10.15.2
2.9 GHz Dual-Core Intel Core i5
8 GB 1867 MHz DDR3
Intel Iris Graphics 6100 1536 MB

2 Likes
986

almost two weeks unable to play!

4 Likes
987

Tried to raid with the guild last night, didn’t go so well. Zooming in all the way on a character and facing directly down helped right up until I had to glance up to see a mechanic lol. I haven’t tried the windowed version yet but here’s hoping it’ll at least improve the system.

Typing from work here, but I’m on the iMac…21", 2016 or '17, latest Catalina version, basically the base model. Haven’t had problems before the patch, at least not this bad. Bummer.

1 Like
988

the window version is working i didd bootcamp havnt had an issue since

1 Like
989

Could Blizzard at least get back to us with some sort of update. I would like to play now… Our game time is being wasted. Is there anyway you guys can just do a hard server shut down and fix the issue for the Mac Os client. What did you guys change? Is there anyway you can reverse it and still keep the changes that were necessary for the new patch?

990

I didn’t get to play any more yesterday, but this morning a couple minutes into my first island expedition caused me to freeze for over a minute. So it looks like the issue is not fixed for me, but it is happening less.

991

Blizzard removed the patch y’all because it made things worse. It seems better because they removed their fix that actually just made things worse. My sub will remain canceled. Start looking into alternate games.

3 Likes
993

Seriously guys just if your mac is available to do so just get a windows system. I have been suffered from the mac version for a whole week since 8.3 and I finally can’t wait and just tried to install a windows system. IT IS FREE!!! Moreover It is WAY EASIER THAN YOU BELIEVE and IT WORKS SO WELL!!! I am back to my set 3/4 with no freezing no crashing.

If you want to play and would like to try, try google “Install Windows 10 on mac” and find the one from apple, it has full guide about how to do it. And to download free Windows 10 disk image, try google “Download free windows 10 disk image” and you will find it on microsoft website.

It only takes about 150GB for the whole system and the game, so if your mac have this condition you are welcome to try it! My mac is 13 inch Macbook Pro 14 with dual-Core i7, 2.5Hz and 8GB memory, and I believe some of you guys have better one than mine.

994

Here we are again hearing no updates from blizzard back to step one

995

Not everyone can so give it a break.

9 Likes
996

Even while using PC, and not a Mac, I’m experiencing the same problems. Game stutters, crashes, and has crashed my computer forcing a manual reset.

1 Like
997

I am having the same issue. The game is basically unplayable. Prior to 8.3 I had ZERO issues. Now the game continually crashes my entire computer. I keep hearing people going on about nvidia graphics cards but I don’t have one of those. I was hoping the maintenance on Tuesday would fix it, but alas, here we are. I have all addons disabled, graphics at the lowest possible settings, etc. and nothing helps. Please help us Blizzard!

6 Likes
998

Blizzard’s silence on this issue is completely BS. I’d like my two weeks of free gametime, please.

9 Likes
999

I am currently paying money for a game I can’t even play. Thanks, Blizzard.

2 Likes
1001

This is ridiculous. We are collectively paying for a broken game and minimal communication from staff. Give us a firm timeline for a fix or give us back our dinero.

7 Likes
1002

The point is we shouldn’t have to use boot camp or any other windows running program to run the game. We all pay our subscription costs same as PC players, we expect a working product for our dollar on OUR system. Posting on this forum telling people to use a work around is giving Blizzard an out, they need to take responsibility for there screw up.

9 Likes
1003

Still no update lol

3 Likes
1004

Absolutely agree with you. Shouldn’t have to resort to it what so ever. My iMac has the space and does run boot camp… with that being said my MacBook Pro does not and that’s the item that is on the go with me all the time and it’s unbareable.