It’s MLK Jr. day here in California, so it’s a holiday. I expect only critical support staff will be in at Blizzard this morning. It appears the fix for you folks is still on track for Tuesday at the earliest.
For what it’s worth, I know what it feels like to not have access to the game. You’ve only been without it for a few days. I’ve been unable to play for 1.5 years because the devs removed critical features many disabled players rely on (exclusive fullscreen mode to prevent app focus from being stolen and the original user interface layout as a built in option so we don’t have to deal with taint due to having to move literally everything around with addons). I’ve missed out on the entire expansion. I was told I wouldn’t even get the six months of game time I had remaining when 8.0 hit given back to me if and when Blizzard ever reversed their decision on the removal of those features. Hell, I’m only still able to play Diablo 3 because it still has exclusive fullscreen mode so the mouse acceleration curve I set up for my deformed arm doesn’t get screwed up due to the game client losing app focus.
Hope you guys get your fix soon. At least, sooner than the fix for me will ever come.
It isn’t just Mac OS. This is occurring on PC as well. Every few minutes, my PC is freezing as well. The screen flashes black, the entire PC locks up, then comes back a few seconds later. It comes back after about 10 seconds, then does it again. Could be anywhere from 10 minutes to 30 seconds. This only occurs in WoW, no other games affected.
At this point I’m not sure what to say…with so many not able to play effectively…loosing out on resources from the new content, cloak upgrades, etc…even giving free game time wont fix that week (or more as we don’t have an eta for fix)…It’s beyond frustrating for allot of people.
Add to this the two 6 month sub pushes they’ve done in the last three months…to me this just pushes they idea that they do not / will not care. So many have already paid for 6-12 of game time in the last three months, people leaving wont effect their profit margins. Then add on the fact that they know the vast majority of people that have paid for something (with no option of refund) are more likely to suffer through the problems and attempt to play/use the service…Activision/Blizzard really have NO incentive to actually provide a quality product IMHO. Sorry for the bluntness…just the facts.
When just going to the mailbox causes a forced restart… Quality of life is in the toilet in 8.3
panic(cpu 1 caller 0xffffff7f81e3fad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
service: com.apple.logd, total successful checkins since wake (3120 seconds ago): 313, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since wake (3120 seconds ago): 301, last successful checkin: 120 seconds ago
BSD process name corresponding to current thread: watchdogd
Mac OS version:
19C57
Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x0000000000a00000
Kernel text base: 0xffffff8000c00000
__HIB text base: 0xffffff8000b00000
System model name: iMac16,2 (Mac-FFE5EF870D7BA81A)
System shutdown begun: NO
Panic diags file available: YES (0x0)
System uptime in nanoseconds: 125542631126660
last loaded kext at 30613999749: >!ATopCaseHIDEventDriver 3420.1 (addr 0xffffff7f840de000, size 61440)
last unloaded kext at 125475005481859: >usb.!UHostPacketFilter 1.0 (addr 0xffffff7f8233d000, size 24576)
loaded kexts:
While it’s definitely possible WoW is a catalyst for your issue, the behaviour described indicates something (in WoW or otherwise) is causing the GPU to reset. Usually that’s a sign of overheating, so double check your system fans are running and that the front/exhaust areas haven’t accumulated dust on the filters and fan blades.
The issue here is different than yours though - this issue causes the machines to either flat out panic or overheat (or overheat leading to a panic as a result).
Since it seems blizzard has failed to act with a sense of urgency in this issue and has allowed the entire first week of the patch to pass by without a care, leaving countless users handicapped in gear and azerite progression, putting us at a severe disadvantage for progress in the new raid, I am unsubbing until shadowlands, if I even come back at all. Take better care of your customers blizzard, this was truly pathetic, no two ways about it.
+1 here for the mac crashing issue. Entering any instance causes immediate freeze and crash. And in before all the “clean your filters, check your graphic card” stuff, brand new 2019 Macbook pro running WoW perfectly before the update. Game time compensation would be nice.
can you guys have the courtesy of giving free game time extension till you fix this? cause we met the requirement for running the game, no reasonable expectation to suspect that the game will NOT WORK on Mac OS
No affected player can freaking play. FORGET any dungeon, visions or raid content… all the while when others work on the visions, etc.
Also if you crash in a boss fight before right clicking (not necessarily picking the item in to bag) you get NOTHING
That probably wont happen. Heck, do not be shocked if it isn’t fix tomorrow. They have a lot of fixes to do and have not even spoken about the fact that Macs can’t fully play. To make thing even worse, Shadowlands could very well be just as bad for Mac users. But we will see.
I’m having this same issue here. Jan 20th.
Running a Macbook pro with Catalina.
macOS Catalina 10.15.2
2,7 GHz Intel Core i5 Dual-Core
8 GB 1867 MHz LPDDR3
Intel Iris Plus Graphics 6100 1536 MB
Was fine and well Thursday (Jan 16th)
And I do see there has been Blizz support in this thread so I can only hope it’s figured out soon.
I seem to be getting the Kernel panic (far too long to post) but every time it shuts down it’s about the same.
panic(cpu 2 caller 0xffffff7f9363fad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
service: com.apple.logd, total successful checkins since load (10700 seconds ago): 1071, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since load (10670 seconds ago): 1055, last successful checkin: 120 seconds ago
Backtrace (CPU 2), Frame : Return Address
0xffffff8120833820 : 0xffffff801253bb1b
Seems I can stand around Stormwind and use the AH but that’s about it any quest line I begin just give me the swirling rainbow of death then shuts me down.
They are clearly at home today and Sunday. No reason to work when you can go home and let it all wait until next week. It is sad. If it was a pay system thing it would have been done that day.
