My guess at the earliest is Tuesday. Not one of them will be working tomorrow. So Tuesday or bust.
Okay. We’ll give them until Tuesday, if it’s not fixed by then then we should all rally and demand a full refund for the BFA expansion + sub time.
2 Likes
why wait until Tuesday? If they can fix it now, why wait to patch it Tuesday? If the game is unplayable on a MAC, we should get gametime or our money back today.
3 Likes
please fix this. I can’t do dungeons. I can’t do raids. I can’t do horrific visions. Getting spikes while doing dailies. Haven’t experienced 8.3 at all =(
1 Like
Reporting again. I reformatted my HD, downloaded all new updates. Still getting SYSTEM-FREEZING problems and needing to hard-restart my computer, in ALL CONTENT. Refunds are deserved for every day that we spend unable to play new content.
Here the same problem,
Mac Book Pro 2018
2.3 GHz Intel Core i5
8 GB 2133 MHz LPDDR3
Intel Iris Plus Graphics 655 1536 MB
Crashes in dungeons, quests, raids when there are a lot of spells
So I was just told from a submitted ticket that we can’t get the items back that we lost in visions and that we won’t be getting the money back for our gametime. So, we’re supposed to be happy that we can’t play a game we paid for and not complain. They aren’t going to fix it anytime soon and they are acting as if we should just be happy with their non-answers and promises that it will be fixed in the future.
Uh you should screenshot that and post it somewhere in the public view ASAP
I have contacted Jim Sterling and he may be doing a video on 8.3 with a segment dedicated to the issue being mirrored by a plethora of Mac users in this thread. This is really not on, and we won’t take it as players who weren’t notified that we would possibly be excluded from a third of the expansion before we purchased the product. We will not rest until they address this, if they don’t, they’ll hear us through other means.
1 Like
If I can get on the game and not have my computer crash and restart, I will. I know I am not the only one that has received the same information from a submitted ticket. Ppl on the Mac forums have been saying that they heard the same about not getting any lost items back and that playtime will not be refunded. Right now, I log in dead, freeze for 10 secs and then my computer restarts. Guess it’s time to go play FIFA
The most competitive week of this patch and I’m supposed to sit by and not be bothered by the fact that I cannot join my guildies in leveling my neck, my cape, participate in visions(can only solo, which results in a disconnect and lost of vision). The fact is, I will not be prepared come raid release, will fall behind and possibly lose my position due to Blizzard rushing a deadline for deadline sake, not following through, and treating us wrongfully for their mistakes after 15 years.
Look, if you’re going to mess up, at least make it right and quit telling us that there’s nothing to be done. A lot of people are waiting…
Been having the same issues as you all, 2019 13” MacBook Pro, however I have a workaround that hopefully helps everyone while we wait for the fix to be patched in. It’s a bit of a headache and takes a couple hours, BUT:
- google windows 10 ISO, download from Microsoft’s site
- run boot camp installer in MacOS
- relegate 100gb partition to windows
- install, you can find more detailed instructions on YouTube, and boot in windows
- download WoW client etc (requires around 67-70gb I think don’t quote on exact, hence just partition 100gb to be safe on earlier step)
- back on your MacOS, do “show in finder” for WoW, and copy to a flash drive the folders “Cache”, “WTF”, and “Interface”
- go back to windows boot and open file location for retail WoW there and paste files from step 6
Boom. Cloned WoW copy with all your addons settings etc running in windows on your MacBook Pro, and as far as I can tell so far fingers crossed no crashes no stutters etc…even better FPS on higher graphics settings! Blizz really does optimize more for windows but that’s understandable
Hopefully this helps other determined players who just want to find any way to play the new patch. It’s pretty good! The horrific visions are solid!
3 Likes
I thought of doing this when the problem originally occurred on patch day, but I didn’t want to invest all that time/effort if it didn’t work. Keep us posted if any crashes do end up happening again for you, please. And thanks for doing all that work to find out!!
Dear Blizzard,
You are currently silent, but your silence is deafening. I would like to share what the experience of the average user in this thread has been over the last 6 days.
We logged in on Tuesday expecting to enjoy Patch 8.3, Visions of N’zoth. We were wrecking stuff in the Halls of Originination until we stumbled upon parts 6 and 7 of the scenario where the puzzle with the lights was. As soon as we tried to look at the lights the whole computer would freeze and require a force reboot. We relogged in and the same thing happened. We waited 30 minutes until we were kicked from the scenario and tried it again until the same exact thing happened.
What did we have to do? We did that part of the scenario while keeping our screen on the ground, that was the only way to play the game without having it crash. Every 10-15 minutes after that we would have the game freeze/stutter for 10 seconds at a time, but we kept going because we wanted to enjoy the game. Crashes occurred everytime we were attacked by more than 2 people of the opposite faction. But that’s okay, we turned off warmode because that was the only way to make it better.
Rare mobs on the map? We had to avoid them because when there was 5+ people attacking the same thing there was almost a definite chance we would mass stutter of crash the whole computer. Puzzle Quests in Uldum? Had to avoid those too, all that new content was something we couldn’t touch because it was literally untouchable.
But it didn’t end there, what are some other components of the game we could possibly do in this time?
Arenas? Stuttering and 10 second freezes
Battlegrounds? Crash the game
Dungeons? Crash the game
Raids? Crash the game
Lesser Visions? Crashed in one of them
Horrific Visions? Terrified of going into one for fear of being permanently set back by losing it to a crash.
How does this set us back? Some of us cannot do assaults/visions/the beginning quest, and we will forever be behind on ranking our cloaks. All of us are unable to complete the dungeon that we planned on doing in order to prepare ourselves for the new mythic+ season, no double AP for us, no keystone for us next week, no nothing. We have been left permanently behind because of someone’s incompetence and it’s likely not someone’s specific’s fault, but rather the collective as a whole.
World of Warcraft, a game that prides itself on its social dynamic and group adventures quite simply does not work in a group adventure for everyone in this thread and the thousands more that do not check the forums and are struggling with this.
Imagine our rollercoaster of emotions when on Thursday a staff member announced that a resolution was found. Great news! Except the 3 hour maintenance on Friday did not even try to implement a fix to our problem. What kind of sick joke is that? No one is telling us when a fix is being planned. No timeline is ever established. We literally had to do QA for you guys and gather information for you guys so that you could fix a problem you created. Every blue post after that used an unnecessary amount of vague terms regarding when the whole thing.
And at this point I’m just getting tired of spelling out everything for you. Get your act together.
We don’t deserve this, we deserve to be treated better.
17 Likes
Although the rest or w/e on Thursday finally let me make progress, I am still having major freezes and occasional forced restarts. Note that freezing for a minute mid vision is a disaster … Anyway, this error report from today’s assault in Uldum (just trying to kill stuff, no boss fight):
panic(cpu 2 caller 0xffffff7f9ce3fad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
service: com.apple.logd, total successful checkins since wake (8000 seconds ago): 801, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since wake (8000 seconds ago): 789, last successful checkin: 120 seconds ago
Backtrace (CPU 2), Frame : Return Address
0xffffff912b5e3820 : 0xffffff801bd3bb1b
0xffffff912b5e3870 : 0xffffff801be733e5
0xffffff912b5e38b0 : 0xffffff801be64e5e
0xffffff912b5e3900 : 0xffffff801bce2a40
0xffffff912b5e3920 : 0xffffff801bd3b207
0xffffff912b5e3a20 : 0xffffff801bd3b5eb
0xffffff912b5e3a70 : 0xffffff801c4d2575
0xffffff912b5e3ae0 : 0xffffff7f9ce3fad5
0xffffff912b5e3af0 : 0xffffff7f9ce3f7e6
0xffffff912b5e3b10 : 0xffffff801c466fcb
0xffffff912b5e3b60 : 0xffffff801c470083
0xffffff912b5e3ca0 : 0xffffff801be22c22
0xffffff912b5e3db0 : 0xffffff801bd41998
0xffffff912b5e3e10 : 0xffffff801bd18625
0xffffff912b5e3e70 : 0xffffff801bd2f0d5
0xffffff912b5e3f00 : 0xffffff801be4b485
0xffffff912b5e3fa0 : 0xffffff801bce3226
Kernel Extensions in backtrace:
com.apple.driver.watchdog(1.0)[EFAA17B9-A62C-30B7-9602-0BB5282EDDD6]@0xffffff7f9ce3e000->0xffffff7f9ce46fff
BSD process name corresponding to current thread: watchdogd
Mac OS version:
19C57
Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x000000001ba00000
Kernel text base: 0xffffff801bc00000
__HIB text base: 0xffffff801bb00000
System model name: iMac16,2 (Mac-FFE5EF870D7BA81A)
System shutdown begun: NO
Panic diags file available: YES (0x0)
System uptime in nanoseconds: 140083791056975
last loaded kext at 15157553591: >!ATopCaseHIDEventDriver 3420.1 (addr 0xffffff7f9f0de000, size 61440)
last unloaded kext at 140016373572098: >usb.!UHostPacketFilter 1.0 (addr 0xffffff7f9d33d000, size 24576)
loaded kexts:
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I haven’t done this but am about too. Has anyone tried completely uninstalling their addon program (such as twitch) and WoW? If so, any changes?
Also having this exact same issue. Was doing it off and on during the week, but I can only play for about 10 seconds before my new 2019 MacBook Pro that I just got in August completely shuts down. Rainbow circle of death and then complete shutdown. I’ve sent a report in to Blizzard. Guess we should all cancel our subscriptions?
1 Like
Let us know if this works
Just tried to do a heroic stromgarde… my computer literally exploded, wow went black and my computer just turnt off and restarted. This is the error details
It’s just crazy how we aren’t going to get any compensation for this. This is a game we paid for right? We didn’t pay for a broken game, imagine paying for a messed up phone or computer, and the company not compensating for it , messed up right? Of course its a game, everything has issues… but this issue literally is stopping people from playing, and the issue was happening since the patch was on public test realm… No one from the team said anything about it or did anything about it? At this point I’m convinced if I don’t have a windows computer I’m not going to be able to play. Atleast compensate for all of our sub time being wasted and us losing out on visions dailies etc… ESPECIALLY after a 3 hour shutdown and literally nothing was fixed.
panic(cpu 2 caller 0xffffff7f87c441ec): “Enter debugger: submitToRing: Work queue failure detected”@bdw/IGHardwareRingBuffer.cpp:1486
Backtrace (CPU 2), Frame : Return Address
0xffffff81128e2fb0 : 0xffffff8004d3bb1b
0xffffff81128e3000 : 0xffffff8004e733e5
0xffffff81128e3040 : 0xffffff8004e64e5e
0xffffff81128e3090 : 0xffffff8004ce2a40
0xffffff81128e30b0 : 0xffffff8004d3b207
0xffffff81128e31b0 : 0xffffff8004d3b5eb
0xffffff81128e3200 : 0xffffff80054d24f9
0xffffff81128e3270 : 0xffffff7f87c441ec
0xffffff81128e3280 : 0xffffff7f87c047b4
0xffffff81128e32b0 : 0xffffff7f87bf5954
0xffffff81128e3370 : 0xffffff7f87bf2892
0xffffff81128e33e0 : 0xffffff7f87c172d8
0xffffff81128e35a0 : 0xffffff7f87bf4fcb
0xffffff81128e35e0 : 0xffffff7f8779b51f
0xffffff81128e3610 : 0xffffff7f87bf4bbc
0xffffff81128e3650 : 0xffffff7f8779b6b6
0xffffff81128e3690 : 0xffffff7f8779bcc9
0xffffff81128e3930 : 0xffffff7f87bf5554
0xffffff81128e3960 : 0xffffff7f8779cbfe
0xffffff81128e39f0 : 0xffffff7f8779ad80
0xffffff81128e3a50 : 0xffffff7f8779ab6d
0xffffff81128e3aa0 : 0xffffff7f87799bb7
0xffffff81128e3ae0 : 0xffffff8005466fcb
0xffffff81128e3b30 : 0xffffff7f87bf51d4
0xffffff81128e3b60 : 0xffffff8005470083
0xffffff81128e3ca0 : 0xffffff8004e22c22
0xffffff81128e3db0 : 0xffffff8004d41998
0xffffff81128e3e10 : 0xffffff8004d18625
0xffffff81128e3e70 : 0xffffff8004d2f0d5
0xffffff81128e3f00 : 0xffffff8004e4b485
0xffffff81128e3fa0 : 0xffffff8004ce3226
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(438.2.8)[9176E894-E24A-36BA-AFDA-0DB11F3F512A]@0xffffff7f87758000->0xffffff7f8781bfff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[2FAEE793-59BC-3ADF-A5E2-3BC8760AFE0B]@0xffffff7f85d92000
dependency: com.apple.iokit.IOPCIFamily(2.9)[1286D5E5-A6A1-3C44-A244-04C068903DB2]@0xffffff7f8572f000
dependency: com.apple.iokit.IOSurface(269.6)[640503DC-6033-3EF6-85F4-F48282EF48DD]@0xffffff7f861b5000
dependency: com.apple.iokit.IOGraphicsFamily(569.3)[7B5CA52B-0BD1-34AB-BFC9-7D5C3A0DBE7C]@0xffffff7f860cc000
dependency: com.apple.iokit.IOReportFamily(47)[E3C37E96-3AFA-301F-B89C-719FB3D4DA53]@0xffffff7f85ac8000
com.apple.driver.AppleIntelBDWGraphics(14.0.3)[576BBE48-1D27-38A2-8DF4-E336156CA95B]@0xffffff7f87bd7000->0xffffff7f87c70fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[1286D5E5-A6A1-3C44-A244-04C068903DB2]@0xffffff7f8572f000
dependency: com.apple.iokit.IOSurface(269.6)[640503DC-6033-3EF6-85F4-F48282EF48DD]@0xffffff7f861b5000
dependency: com.apple.iokit.IOGraphicsFamily(569.3)[7B5CA52B-0BD1-34AB-BFC9-7D5C3A0DBE7C]@0xffffff7f860cc000
dependency: com.apple.iokit.IOAcceleratorFamily2(438.2.8)[9176E894-E24A-36BA-AFDA-0DB11F3F512A]@0xffffff7f87758000
BSD process name corresponding to current thread: World of Warcraf
Mac OS version:
19C57
Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x0000000004a00000
Kernel text base: 0xffffff8004c00000
__HIB text base: 0xffffff8004b00000
System model name: MacBookAir7,2 (Mac-937CB26E2E02BB01)
System shutdown begun: NO
Panic diags file available: YES (0x0)
System uptime in nanoseconds: 180509875567
last loaded kext at 48076368507: com.McAfee.AVKext 1 (addr 0xffffff7f88665000, size 77824)
loaded kexts:
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IOSlaveProcessor 1
|IOUSBMass!SDriver 157.40.7
|IOSCSIArchitectureModel!F 422.0.2
|IO!S!F 2.1
|IOUSBHost!F 1.2
!UHostMergeProperties 1.2
usb.!UCommon 1.0
!ABusPower!C 1.0
|CoreAnalytics!F 1
!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 800.14
|IONetworking!F 3.4
|IOReport!F 47
!AACPIPlatform 6.1
!ASMC 3.1.9
watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1
8.3 so far: I can’t do a key. I can’t do pvp. I can’t do an island. I can’t do my dailies. I can’t do a vision. I can’t trust the Auction House.
Don’t worry, they “hear us”!
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