Crashing, freezing, and stuttering after 8.3 [Intel GPUs]

Aceclubs-black-dragonflight · January 21, 2020, 7:50pm

You too, peace.

Riberto-barthilas · January 21, 2020, 7:50pm

can u get money back for shadowlands ??

Lashiva-misha · January 21, 2020, 7:51pm

ok…I’ve just gotten home, but am a bit unhappy that this wasnt addressed with this maintenance. Also while I’m glad you have the space on your macbook, and the time to invest on using boot camp to setup windows on your machine…not all of use do. This is also NOT a fix for the MacOS users, nor is it a valid work around. The MacOS client issues are the problem. Saying ‘well just run on windows’ just validates Activision/Blizzards disregard for the Mac user base.
Truthfully I’d rather hear that they are going to stop supporting/providing a MacOS client, then this BS about setting up dual boot / Win10 to play the game.

Riberto-barthilas · January 21, 2020, 7:52pm

im playing ffxiv at least there game is progressing and getting better not worse

anon10761066 · January 21, 2020, 7:53pm

I have a TB, so it’s hard for me to say when it comes to people with limited drive space. But essentially you’ll need enough hard drive space for the partition to be able to install both Windows and WoW. The original poster suggested 100 GB, so I just went with that.

Callifan-anvilmar · January 21, 2020, 7:55pm

Me too … sub expires in a week - I am outta here. I wanted the Classic experience but this is just too much like it used to be LOL…

anon10761066 · January 21, 2020, 7:57pm

Yes. And I will be. Everything loads dramatically faster. No more 30-90 second loading screens, you can set display setting to high/ultra, whereas for me on my Mac OS everything was set to low. I played WoW on a Mac OS for over a decade, but no longer. I’m still keeping my iMac though! I’ll never buy a PC or Windows!!

Kkty-garona · January 21, 2020, 8:01pm

Great, thanks for this. At least there’ll be a long-term benefit rather than all the work for a (hopefully) short-term work-around. Now I just need to find an extra 40GB somewhere…

Elirarsonia-moon-guard · January 21, 2020, 8:04pm

I have the same problem of the animation and fps stuttering every 1-2 seconds and I cannot play the game AT ALL. I’ve had this problem since Saturday! This is nuts. Even people with way better and newer Macs than me are having the same problems… or worse! Not happy Blizz. Not. Happy.

Elflegolass-thrall · January 21, 2020, 8:05pm

For MacBooks with 120GB on theirs SSD, it’s not a option… We can’t do that, there isn’t enough space. And with an external hard drive, WoW doesn’t runs the same.

Ryecoke-korgath · January 21, 2020, 8:05pm

Mac OS Version:
Catalina 10.15.2

System model:
Model: MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
Processor: 2.8 GHz Quad-Core Intel Core i7
Memory: 16 GB 2133 MHz LPDDR3
Graphics: Intel Iris Plus Graphics 655 1536 MB

Symptom:

Game randomly freezes for about 3 seconds on regular intervals… sometimes every 5-10 seconds. Seems to happen regardless of area inside the game.
In Windowed mode, Window re-sizes itself on first freeze and any time after I re-size it manually.
I have also had the entire system crash once or twice.
With my eGPU (Radeon RX 580), the game runs perfectly fine from my experience so far, so this issue seems to be limited to when I’m using Intel graphics (when I’m away from home etc.)

UPDATE: I Just had my entire system crash after making this post, while inside a raid doing the world boss in Vale. Here is the log:

panic(cpu 6 caller 0xffffff7f8da5d232): “Graphics firmware encountered an exception (eip: 0xf475, fault #: 0xd)\n”@skl/sched3/IGGuC.cpp:864
Backtrace (CPU 6), Frame : Return Address
0xffffff820645bb70 : 0xffffff800973bb1b
0xffffff820645bbc0 : 0xffffff80098733e5
0xffffff820645bc00 : 0xffffff8009864e5e
0xffffff820645bc50 : 0xffffff80096e2a40
0xffffff820645bc70 : 0xffffff800973b207
0xffffff820645bd70 : 0xffffff800973b5eb
0xffffff820645bdc0 : 0xffffff8009ed24f9
0xffffff820645be30 : 0xffffff7f8da5d232
0xffffff820645be80 : 0xffffff7f8d9d5d24
0xffffff820645bee0 : 0xffffff8009e40ccd
0xffffff820645bf30 : 0xffffff8009e3f612
0xffffff820645bf70 : 0xffffff8009e3eb9c
0xffffff820645bfa0 : 0xffffff80096e213e
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelKBLGraphics(14.0.3)[1B1F5C29-179F-374D-BACF-919D3A83FBBD]@0xffffff7f8d9d4000->0xffffff7f8dac6fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[1286D5E5-A6A1-3C44-A244-04C068903DB2]@0xffffff7f8a110000
dependency: com.apple.iokit.IOSurface(269.6)[640503DC-6033-3EF6-85F4-F48282EF48DD]@0xffffff7f8bc7f000
dependency: com.apple.iokit.IOGraphicsFamily(569.3)[7B5CA52B-0BD1-34AB-BFC9-7D5C3A0DBE7C]@0xffffff7f8d4d1000
dependency: com.apple.iokit.IOAcceleratorFamily2(438.2.8)[9176E894-E24A-36BA-AFDA-0DB11F3F512A]@0xffffff7f8d549000

BSD process name corresponding to current thread: kernel_task
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
19C57

Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x0000000009400000
Kernel text base: 0xffffff8009600000
__HIB text base: 0xffffff8009500000
System model name: MacBookPro15,2 (Mac-827FB448E656EC26)
System shutdown begun: NO

System uptime in nanoseconds: 16889147472200
last loaded kext at 12357775868200: @filesystems.msdosfs 1.10 (addr 0xffffff7f8d9a8000, size 69632)
last unloaded kext at 12687486652507: >!UAudio 320.49 (addr 0xffffff7f8dc64000, size 434176)
loaded kexts:
org.virtualbox.kext.VBoxNetAdp 6.0.8
org.virtualbox.kext.VBoxNetFlt 6.0.8
org.virtualbox.kext.VBoxUSB 6.0.8
com.AmbrosiaSW.AudioSupport 4.2
com.valvesoftware.SteamInput 4357.73.42
ch.tripmode.TripModeNKE 2.0.2
org.virtualbox.kext.VBoxDrv 6.0.8
@filesystems.afpfs 11.2
@nke.asp-tcp 8.1
@filesystems.smbfs 3.4

AudioAUUC 1.70
!AGraphicsDevicePolicy 4.5.21
@AGDCPluginDisplayMetrics 4.5.21
@fileutil 20.036.15
!AHV 1
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!AUpstreamUserClient 3.6.8
AGPM 111.4.1
!APlatformEnabler 2.7.0d0
X86PlatformShim 1.0.0
pmtelemetry 1
!A!IKBLGraphics 14.0.3
@Dont_Steal_Mac_OS_X 7.0.0
!AThunderboltIP 3.1.3
BridgeAudioCommunication 6.60
!ABacklight 180.1
!ABridgeAudio!C 6.60
!AGFXHDA 100.1.422
!A!IPCHPMC 2.0.1
!ATopCaseHIDEventDriver 3420.1
!AHIDALSService 1
!A!ICFLGraphicsFramebuffer 14.0.3
!AAVEBridge 6.1
!A!ISlowAdaptiveClocking 4.0.0
!AMCCSControl 1.13
@filesystems.ntfs 3.14.3
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usb.!UHostBillboardDevice 1.0
MaxTranserSizeOverrideDriver 489.60.3
usb.realtek8153patcher 5.0.0
@filesystems.apfs 1412.61.1
BCMWLANFirmware4355.Hashstore 1
BCMWLANFirmware4364.Hashstore 1
BCMWLANFirmware4377.Hashstore 1
@filesystems.hfs.kext 522.0.9
@BootCache 40
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
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@private.KextAudit 1.0
!ASmartBatteryManager 161.0.0
!AACPIButtons 6.1
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|EndpointSecurity 1
$SecureRemotePassword 1.0
!AGraphicsControl 4.5.21
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!ASSE 1.0
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IOPlatformPlugin!F 6.0.0d8
!AHIDKeyboard 209
!AHS!BDriver 3420.1
IO!BHIDDriver 7.0.2f4
!AMultitouchDriver 3420.2
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|IO!BHost!CUARTTransport 7.0.2f4
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!A!ILpssUARTv1 3.0.60
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!AOnboardSerial 1.0
@!AGraphicsDeviceControl 4.5.21
|IOAccelerator!F2 438.2.8
|IOSlowAdaptiveClocking!F 1.0.0
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usb.cdc.ncm 5.0.0
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@vecLib.kext 1.2.0
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usb.!UXHCIPCI 1.2
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usb.!UCommon 1.0
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Stråhnbrad-wyrmrest-accord · January 21, 2020, 8:07pm

This is Day 8 where I am unable to complete the Magni quest line making 8.2 unplayable. Same issue as before my MacBook Pro will crash at stage 6 or 7 of retaking the forge. Also, any group content including non instanced world groups ie Bee events in stormsong cause my laptop to crash completely.

Here again is my tech specs

MacBook Pro (Retina, 13 inch Early 2015)
2.9 GHz Intel Core i5
8gb 1867 MHz DDR3
Intel Iris Graphics 6100 1536 MB

anon10761066 · January 21, 2020, 8:08pm

Sorry it’s not an option for you!

Elirarsonia-moon-guard · January 21, 2020, 8:12pm

These are my specs:

iMac (27-inch, Late 2013)

3.5 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GTX 780M 4 GB

Riberto-barthilas · January 21, 2020, 8:20pm

does anyone know how to go about getting money back for pre purchase of shadowlands ??

Aceclubs-black-dragonflight · January 21, 2020, 8:27pm

contact them and go though the steps for any issue. including refunds. then if it says sorry you can click file appeal and that goes to a real person.

Pälem-dalaran · January 21, 2020, 8:34pm

Version 10.15.2 (19C57)
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)

Every few seconds or minutes, my game will become frozen, I won’t be able to switch windows until the freeze is over, and then it will happen over and over again. Been stuck in Uldum for two nights not being able to move without crashing my game. I’m getting consistent things crashing my entire compute too, like the Kael’thas fight in Tempest Keep. Even with graphics all the way down, no addons, and no other windows open, WoW will become unresponsive and even crash my entire computer to reboot half the time.

Frustrated and sad

Nefasta-area-52 · January 21, 2020, 8:57pm

Every one that replied this post freezes my mac more

Teskaar-ashkandi · January 21, 2020, 9:06pm

Yup this is killing me too, I can’t even run old content for mounts without freezing and crashing, and I just upgraded to BfA with the Shadowlands preorder but so far haven’t even tried any new content because I know whats gonna happen. Hopefully they fix this soon…

Rakanizhu-wyrmrest-accord · January 21, 2020, 9:33pm

THIS WILL HELP we have 700 people here I think we can start tweeting this on @BlizzardCS (https://twitter.com/BlizzardCS)

We can explain there about how hundreds of us were cheated of money and opportunity and maybe suggest other MMORPGs like Guild Wars or Final Fantasy there…

Key think to note is that they are still not warning Mac users about the trouble. Which they knew on launch week itself… guys who purchased in last couple of days can easily sue in small claims court that blizz willfully hid the fact. at least get your 15 dollars back!

SOLVED