Crashing, Freezing, and Hard computer lock after 8.3 [non intel GPUs]

Jron-scilla-873256 · January 28, 2020, 7:54pm

Since the other thread has been set to fix issues with crashing of intel based GPUs on Macs I was hoping to start a thread for people who have non intel based GPUs and are having the same issue, to see if we can get some help also.

I have a iMac 5k 2014
24gig Ram
AMD graphics 295x 4g
512 ssd
Catalina 10.15.2

Game worked perfect until 8.3 patch. Since then I lockup to a point that I have to hard power down my computer and power back up. I have tried the fixes that blizzard has listed (turning off add ons, repairing files, repairing permissions, etc) and nothing has worked.

I am able to play on my MacBook Pro with no problem

MacBook Pro 15inch 2018
i7 cpu
16gig ram
512 SSD
Radeon Pro 560X 4 GB
Intel UHD Graphics 630 1536 MB

They both run the same Addon’s and are both up to date with all patches and updates. Again, the system worked perfect last Monday, installed patch on Tuesday and started locking up non stop. It can be after 30 min or after 30 seconds.

Nekrowsis-dragonblight · February 2, 2020, 7:06am

I’ve experienced the exact same thing.

iMac (Retina 5K, 27-inch, Late 2015)
3.3 GHz Intel Core i5
24 GB 1867 MHz DDR3
AMD Radeon R9 M395X 4 GB

I’ve done all the “Blizz” troubleshooting.
Reset the UI
Installed all available updates for macOS (Mojave 10.14.6)
Ran the repair tool
Repaired application support permissions
Repaired disk permissions
Ran the Apple Hardware Test (and others, Tech Tool Pro/ATOMIC). It ain’t my Mac.
Uninstalled/Re-installed WoW

Game was running flawlessly until the latest patch. (actually, the FPS went up a bit with 8.3 launch, which was pretty cool)

However, today, I’ve had the game crash on me three times and kernel panic my iMac twice. The last time it kernel panicked, I was just standing on the boat in Boralus harbor redoing my keybindings.

Crash codes:
425CC05A-E991-42AF-9AEA-41A3D156B85C
3E83A994-40A9-491D-95A9-5D4A7C19B11D
DDB2685D-36E7-466D-8EAF-1F963B8344B3
9C5A3E61-4FDC-412B-9672-00EA84DE4018
6F875897-D592-409B-8988-603284FCD91E
608626EE-208E-47F5-880E-1B0D5FB83AC5

And kernel panic code:

Sat Feb  1 22:31:04 2020

*** Panic Report ***
panic(cpu 3 caller 0xffffff801c0dda4d): Kernel trap at 0xffffff7f9e2662da, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff7f9e2662da, CR3: 0x000000056a148145, CR4: 0x00000000003626e0
RAX: 0xffffff808046b218, RBX: 0xffffff8080466730, RCX: 0xffffff807fe110e0, RDX: 0x0000000000000000
RSP: 0xffffff9b057e3408, RBP: 0xffffff9b057e3420, RSI: 0xffffff8080466730, RDI: 0xffffff807fb42580
R8:  0x0000000000000005, R9:  0xffffff80515ca170, R10: 0xffffff801c8a4110, R11: 0x0000000000000089
R12: 0xffffff807fe206d0, R13: 0xffffff8080466730, R14: 0xffffff807fb04e00, R15: 0x0000000000000000
RFL: 0x0000000000010206, RIP: 0xffffff7f9e2662da, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0xffffff7f9e2662da, Error code: 0x0000000000000010, Fault CPU: 0x3, PL: 0, VF: 1

Backtrace (CPU 3), Frame : Return Address
0xffffff9b057e2ed0 : 0xffffff801bfb058d 
0xffffff9b057e2f20 : 0xffffff801c0ec0f5 
0xffffff9b057e2f60 : 0xffffff801c0dd82a 
0xffffff9b057e2fd0 : 0xffffff801bf5d9d0 
0xffffff9b057e2ff0 : 0xffffff801bfaffa7 
0xffffff9b057e3110 : 0xffffff801bfafdf3 
0xffffff9b057e3180 : 0xffffff801c0dda4d 
0xffffff9b057e32f0 : 0xffffff801bf5d9d0 
0xffffff9b057e3310 : 0xffffff7f9e2662da 
0xffffff9b057e3420 : 0xffffff7f9f25563d 
0xffffff9b057e34e0 : 0xffffff7f9e2802fd 
0xffffff9b057e3560 : 0xffffff7f9e27fdad 
0xffffff9b057e3580 : 0xffffff7f9e282382 
0xffffff9b057e35c0 : 0xffffff7f9f25982f 
0xffffff9b057e35e0 : 0xffffff7f9f258141 
0xffffff9b057e3680 : 0xffffff7f9e29fd38 
0xffffff9b057e36c0 : 0xffffff7f9e2a0064 
0xffffff9b057e3960 : 0xffffff7f9e2a1027 
0xffffff9b057e39f0 : 0xffffff7f9e29f35e 
0xffffff9b057e3a50 : 0xffffff7f9e29f165 
0xffffff9b057e3aa0 : 0xffffff7f9e29e1bb 
0xffffff9b057e3ae0 : 0xffffff801c685c88 
0xffffff9b057e3b30 : 0xffffff801c68f122 
0xffffff9b057e3c70 : 0xffffff801c098546 
0xffffff9b057e3d80 : 0xffffff801bfb5dcc 
0xffffff9b057e3dd0 : 0xffffff801bf90b41 
0xffffff9b057e3e50 : 0xffffff801bfa525e 
0xffffff9b057e3ef0 : 0xffffff801c0c3767 
0xffffff9b057e3fa0 : 0xffffff801bf5e1b6 
      Kernel Extensions in backtrace:
         com.apple.iokit.IOAcceleratorFamily2(404.14)[51AADC32-8189-35F6-BA99-8334EBCD8EB7]@0xffffff7f9e267000->0xffffff7f9e30dfff
            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[D22E4DCD-BCF5-389C-9BFB-84A953F6D5CD]@0xffffff7f9d16b000
            dependency: com.apple.iokit.IOSurface(255.6.1)[0352C48A-FFA9-37FE-B077-B87882D152D9]@0xffffff7f9e243000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[109B7A58-40CC-3FD4-BDAF-E7BA84B833C0]@0xffffff7f9c895000
            dependency: com.apple.iokit.IOGraphicsFamily(530.68)[1F5DBFDB-D1A0-37EF-AB37-E87BF9A97325]@0xffffff7f9d217000
            dependency: com.apple.iokit.IOReportFamily(47)[611D1E50-87AF-397D-B499-818E63E052B3]@0xffffff7f9cb27000
         com.apple.kext.AMDRadeonX4000(2.1.1)[3B1301A5-9569-334F-9EBD-919DA02F1C87]@0xffffff7f9f246000->0xffffff7f9f685fff
            dependency: com.apple.iokit.IOSurface(255.6.1)[0352C48A-FFA9-37FE-B077-B87882D152D9]@0xffffff7f9e243000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[109B7A58-40CC-3FD4-BDAF-E7BA84B833C0]@0xffffff7f9c895000
            dependency: com.apple.iokit.IOGraphicsFamily(530.68)[1F5DBFDB-D1A0-37EF-AB37-E87BF9A97325]@0xffffff7f9d217000
            dependency: com.apple.iokit.IOAcceleratorFamily2(404.14)[51AADC32-8189-35F6-BA99-8334EBCD8EB7]@0xffffff7f9e267000

BSD process name corresponding to current thread: World of Warcraf

Mac OS version:
18G3020

Kernel version:
Darwin Kernel Version 18.7.0: Thu Jan 23 06:52:12 PST 2020; root:xnu-4903.278.25~1/RELEASE_X86_64
Kernel UUID: 
Kernel slide:     0x000000001bc00000
Kernel text base: 0xffffff801be00000
__HIB  text base: 0xffffff801bd00000
System model name: iMac17,1 (Mac-B809C3757DA9BB8D)

System uptime in nanoseconds: 2417153658959
last loaded kext at 255498709935: com.apple.filesystems.msdosfs	1.10 (addr 0xffffff7fa0848000, size 69632)
loaded kexts:
com.github.osxfuse.filesystems.osxfuse	3.8.2
com.bitdefender.TMProtection	5.0.0
com.bitdefender.FileProtect	1
com.malwarebytes.mbam.rtprotection	4.0.30
com.driver.LogJoystick	2.0
com.logitech.driver.LogiGamingMouseFilter	1
com.logitech.driver.LogiWheelDriver	1
com.Logitech.Control Center.HID Driver	3.9.3
com.bitdefender.SelfProtect	1.2.16
com.apple.filesystems.msdosfs	1.10
com.apple.fileutil	20.036.15
com.apple.driver.AudioAUUC	1.70
com.apple.filesystems.autofs	3.0
com.apple.driver.AppleMikeyHIDDriver	131
com.apple.driver.AppleMikeyDriver	282.54
com.apple.driver.AppleHDAHardwareConfigDriver	282.54
com.apple.driver.AppleHDA	282.54
com.apple.driver.ApplePlatformEnabler	2.7.0d0
com.apple.driver.AGPM	110.25.11
com.apple.driver.X86PlatformShim	1.0.0
com.apple.driver.AppleUpstreamUserClient	3.6.5
com.apple.kext.AMDFramebuffer	2.1.1
com.apple.kext.AMDRadeonX4000	2.1.1
com.apple.driver.AppleGraphicsDevicePolicy	3.50.14
com.apple.AGDCPluginDisplayMetrics	3.50.14
com.apple.driver.AppleHV	1
com.apple.iokit.IOUserEthernet	1.0.1
com.apple.iokit.IOBluetoothSerialManager	6.0.14d4
com.apple.driver.pmtelemetry	1
com.apple.Dont_Steal_Mac_OS_X	7.0.0
com.apple.kext.AMD9000Controller	2.1.1
com.apple.driver.ACPI_SMC_PlatformPlugin	1.0.0
com.apple.driver.AppleThunderboltIP	3.1.2
com.apple.driver.AppleIntelPCHPMC	2.0.1
com.apple.driver.AppleIntelSKLGraphics	12.1.0
com.apple.iokit.BroadcomBluetooth20703USBTransport	6.0.14d4
com.apple.driver.AppleOSXWatchdog	1
com.apple.driver.AppleSMCLMU	212
com.apple.driver.AppleFIVRDriver	4.1.0
com.apple.driver.AppleIntelSlowAdaptiveClocking	4.0.0
com.apple.driver.eficheck	1
com.apple.driver.AppleIntelSKLGraphicsFramebuffer	12.1.0
com.apple.driver.AGDCBacklightControl	3.50.14
com.apple.driver.AppleBacklight	170.12.12
com.apple.driver.AppleMCCSControl	1.5.9
com.apple.iokit.SCSITaskUserClient	408.250.3
com.apple.iokit.IOBluetoothUSBDFU	6.0.14d4
com.apple.driver.AppleFileSystemDriver	3.0.1
com.apple.driver.AppleVirtIO	2.1.3
com.apple.filesystems.hfs.kext	407.200.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
com.apple.BootCache	40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0
com.apple.AppleSystemPolicy	1.0
com.apple.filesystems.apfs	945.275.8
com.apple.driver.AppleSDXC	1.7.6
com.apple.iokit.AppleBCM5701Ethernet	10.3.3
com.apple.driver.AirPort.BrcmNIC	1400.1.1
com.apple.driver.AppleAHCIPort	329.260.5
com.apple.private.KextAudit	1.0
com.apple.driver.AppleRTC	2.0
com.apple.driver.AppleACPIButtons	6.1
com.apple.driver.AppleHPET	1.8
com.apple.driver.AppleSMBIOS	2.1
com.apple.driver.AppleACPIEC	6.1
com.apple.driver.AppleAPIC	1.7
com.apple.nke.applicationfirewall	202
com.apple.security.TMSafetyNet	8
com.apple.kext.triggers	1.0
com.apple.driver.DspFuncLib	282.54
com.apple.kext.OSvKernDSPLib	528
com.apple.kext.AMDRadeonX4070HWLibs	1.0
com.apple.kext.AMDRadeonX4000HWServices	2.1.1
com.apple.driver.AppleGraphicsControl	3.50.14
com.apple.iokit.IOAVBFamily	760.6
com.apple.plugin.IOgPTPPlugin	740.2
com.apple.iokit.IOSkywalkFamily	1
com.apple.driver.AppleSSE	1.0
com.apple.AppleGPUWrangler	3.50.14
com.apple.driver.IOPlatformPluginLegacy	1.0.0
com.apple.driver.AppleThunderboltEDMSink	4.2.0
com.apple.driver.AppleHDAController	282.54
com.apple.iokit.IOHDAFamily	282.54
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport	6.0.14d4
com.apple.iokit.IOBluetoothHostControllerUSBTransport	6.0.14d4
com.apple.iokit.IOBluetoothHostControllerTransport	6.0.14d4
com.apple.driver.AppleSMBusPCI	1.0.14d1
com.apple.driver.X86PlatformPlugin	1.0.0
com.apple.driver.IOPlatformPluginFamily	6.0.0d8
com.apple.iokit.IOSlowAdaptiveClockingFamily	1.0.0
com.apple.kext.AMDSupport	2.1.1
com.apple.iokit.IOAcceleratorFamily2	404.14
com.apple.iokit.IOSurface	255.6.1
com.apple.AppleGraphicsDeviceControl	3.50.14
com.apple.driver.AppleBacklightExpert	1.1.0
com.apple.iokit.IONDRVSupport	530.51
com.apple.driver.AppleSMBusController	1.0.18d1
com.apple.iokit.IOGraphicsFamily	530.68
com.apple.driver.IOBluetoothHIDDriver	6.0.14d4
com.apple.iokit.IOBluetoothFamily	6.0.14d4
com.apple.iokit.IOUSBHIDDriver	900.4.2
com.apple.driver.usb.AppleUSBHub	1.2
com.apple.driver.AppleUSBAudio	315.6
com.apple.driver.usb.IOUSBHostHIDDevice	1.2
com.apple.iokit.IOAudioFamily	206.5
com.apple.vecLib.kext	1.2.0
com.apple.driver.usb.cdc	5.0.0
com.apple.driver.usb.networking	5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice	1.2
com.apple.iokit.IOSerialFamily	11
com.apple.filesystems.hfs.encodings.kext	1
com.apple.driver.AppleThunderboltDPInAdapter	5.6.9
com.apple.driver.AppleThunderboltDPOutAdapter	5.6.9
com.apple.driver.AppleThunderboltDPAdapterFamily	5.6.9
com.apple.driver.AppleThunderboltPCIDownAdapter	2.1.5
com.apple.driver.AppleXsanScheme	3
com.apple.driver.AppleThunderboltNHI	4.7.9
com.apple.iokit.IOThunderboltFamily	6.8.6
com.apple.iokit.IOEthernetAVBController	1.1.0
com.apple.iokit.IO80211Family	1200.12.2
com.apple.driver.mDNSOffloadUserClient	1.0.1b8
com.apple.driver.corecapture	1.0.4
com.apple.driver.AppleIntelLpssI2C	3.0.60
com.apple.iokit.IOAHCIBlockStorage	301.270.1
com.apple.driver.AppleUSBMergeNub	900.4.2
com.apple.driver.AppleUSBHostMergeProperties	1.2
com.apple.driver.usb.AppleUSBHostPacketFilter	1.0
com.apple.iokit.IOUSBFamily	900.4.2
com.apple.driver.AppleIntelLpssGspi	3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI	1.2
com.apple.driver.usb.AppleUSBXHCI	1.2
com.apple.iokit.IOAHCIFamily	288
com.apple.driver.AppleEFINVRAM	2.1
com.apple.driver.AppleEFIRuntime	2.1
com.apple.iokit.IOSMBusFamily	1.1
com.apple.iokit.IOHIDFamily	2.0.0
com.apple.security.quarantine	3
com.apple.security.sandbox	300.0
com.apple.kext.AppleMatch	1.0.0d1
com.apple.driver.DiskImages	493.0.0
com.apple.driver.AppleFDEKeyStore	28.30
com.apple.driver.AppleEffaceableStorage	1.0
com.apple.driver.AppleKeyStore	2
com.apple.driver.AppleUSBTDM	456.260.3
com.apple.driver.AppleMobileFileIntegrity	1.0.5
com.apple.iokit.IOUSBMassStorageDriver	145.200.2
com.apple.iokit.IOSCSIBlockCommandsDevice	408.250.3
com.apple.iokit.IOSCSIArchitectureModelFamily	408.250.3
com.apple.iokit.IOStorageFamily	2.1
com.apple.kext.CoreTrust	1
com.apple.driver.AppleCredentialManager	1.0
com.apple.driver.KernelRelayHost	1
com.apple.iokit.IOUSBHostFamily	1.2
com.apple.driver.usb.AppleUSBCommon	1.0
com.apple.driver.AppleBusPowerController	1.0
com.apple.driver.AppleSEPManager	1.0.1
com.apple.driver.IOSlaveProcessor	1
com.apple.iokit.IOTimeSyncFamily	740.2
com.apple.iokit.IONetworkingFamily	3.4
com.apple.iokit.IOReportFamily	47
com.apple.driver.AppleACPIPlatform	6.1
com.apple.driver.AppleSMC	3.1.9
com.apple.iokit.IOPCIFamily	2.9
com.apple.iokit.IOACPIFamily	1.4
com.apple.kec.pthread	1
com.apple.kec.Libm	1
com.apple.kec.corecrypto	1.0

EOF

Illoramoan-grizzly-hills · February 4, 2020, 8:09am

Mine’s a iMac (21.5-inch, Late 2012)
2.7 GHz Intel Core i5
NVIDIA GeForce GT 640M 512 MB
macOS Mojave version 10.14.6

I’ve run the disk repair tool and then had to fix the launcher in Terminal so it would load up again and get its update. Then I ran in to stress-test and ran without issue for a few minutes, then it froze/stuttered/went black—but I could still play! it came back after freezing! Hasn’t done that before.

As of today I can confirm it’s not fixed, and I’ve seen something new… I flew down from the Seal to the crafter’s tier for scrapping and as I got there everything turned silver and pink, sky texture normal. It was all moving, just hard to see, until I tried turning the camera and then it blacked out.

Illoramoan-grizzly-hills · February 5, 2020, 9:35am

Cautiously optimistic about this patch—I’ve had nothing but brief pauses in video, no crashes or weird colors or patterns. I hope others are also having better luck.

Today my computer restarted because of a problem. I’ll have to check for updates or other solutions.

Illoramoan-grizzly-hills · February 5, 2020, 11:43pm

I ran a security update, loaded into the game, arrived dead as the restart happened at the start of combat, and the flashing and freezing was worse than ever. I may be out of luck.

Should have left it well alone, without the security update. I’ve reran the disk repair and permissions fix, still freezing up almost immediately after entering game AND I can’t see the calligraphy things AT ALL now.

Jron-scilla · February 20, 2020, 1:35am

Since the weekly reboot on 2-18-2020 the problems are worse than ever. Now I freeze up all the time, and my computer will randomly completely go blank screen and I have to hard power down the system. This only happens when playing WoW. Whatever was done in 8.3 has made the game unplayable on my Mac. All the things in this patch that are time gated and if you fail you can’t try again for a day or until you have saved up another 10,000 units to try again. I have failed multiple times on the daily horrific vision because my system decides to freeze up for a few min.

Caterpillar-myzrael · February 20, 2020, 7:38pm

I’m running a Sandy Bridge Hackintosh with a Nvidia 1070ti card on High Sierra. Since 8.3 I’ve had frequent, random disconnects and some interesting crashes of the system as well.

The disconnects look like a typical loss of internet - I’ll be playing doing all manner of things and suddenly I will lose the ability to interact with the world - can’t interact with NPCs, loot window won’t open, etc. Several seconds later I’ll be disconnected and thrown to the login screen with a “disconnected from server” message. I can immediately log back in although the progress bar does take a bit longer for me to get in.

The “interesting crash” that is occurring with increasing frequency: similar symptoms as above, acting like it’s going to disconnect, then a hard freeze followed immediately by the OS spinning circle (like you might see on a restart, the little circle of hashes with one moving around) and I’m kicked to the user login screen where I have to log in again. (Normally I don’t have to log into my machine on a boot or restart.) Upon logging in, the computer is going through it’s normal boot-up processes (Logitech and Dropbox firing up, desktop icons loading, etc.). When everything settles I can launch the Launcher again and resume play.