Cox latency issues

Support Technical Support
1

i can login to the game fine, but after a couple minutes i get high latency into the 3000-5000 for home and world. Internet browsing seems fine.

11/9/2019 update:
I just tried logging into a different game server. My current game server is Area52. Area52 is the server where I have the high latency problems. By chance I tried a different game server Tichondrius. So far no lag issues and my latency is not bad. Has anyone ever had this problem?

  PS C:\WINDOWS\system32> ping 137.221.105.2

Pinging 137.221.105.2 with 32 bytes of data:
Reply from 137.221.105.2: bytes=32 time=54ms TTL=244
Reply from 137.221.105.2: bytes=32 time=58ms TTL=244
Reply from 137.221.105.2: bytes=32 time=53ms TTL=244
Reply from 137.221.105.2: bytes=32 time=52ms TTL=244

Ping statistics for 137.221.105.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 58ms, Average = 54ms
PS C:\WINDOWS\system32>


PS C:\WINDOWS\system32> ping 24.105.62.129

Pinging 24.105.62.129 with 32 bytes of data:
Reply from 24.105.62.129: bytes=32 time=44ms TTL=246
Reply from 24.105.62.129: bytes=32 time=41ms TTL=246
Reply from 24.105.62.129: bytes=32 time=41ms TTL=246
Reply from 24.105.62.129: bytes=32 time=41ms TTL=246

Ping statistics for 24.105.62.129:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 41ms, Maximum = 44ms, Average = 41ms
PS C:\WINDOWS\system32>

PS C:\WINDOWS\system32> tracert 137.221.105.2

Tracing route to 137.221.105.2 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  192.168.64.1
  2    39 ms    13 ms    45 ms  10.132.64.1
  3     9 ms     8 ms     9 ms  100.122.126.168
  4    51 ms    21 ms    11 ms  100.122.125.88
  5    23 ms    22 ms    20 ms  dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134]
  6    23 ms    24 ms    22 ms  68.105.30.10
  7    53 ms    53 ms     *     ae1-br02-eqda6.as57976.net [137.221.74.35]
  8    54 ms    58 ms    68 ms  et-0-0-2-br02-swlv10.as57976.net [137.221.65.67]
  9    54 ms    53 ms    53 ms  et-0-0-67-pe02-swlv10.as57976.net [137.221.83.73]
 10    53 ms    52 ms    60 ms  137.221.105.2

Trace complete.
PS C:\WINDOWS\system32>

PS C:\WINDOWS\system32> tracert 24.105.62.129

Tracing route to 24.105.62.129 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  192.168.64.1
  2     9 ms    51 ms     7 ms  10.132.64.1
  3    10 ms    15 ms     9 ms  100.122.126.170
  4    35 ms    51 ms    27 ms  100.122.125.90
  5    21 ms    20 ms     *     dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134]
  6    22 ms    23 ms    23 ms  68.105.30.10
  7    39 ms    40 ms    40 ms  ae1-br01-eqda6.as57976.net [137.221.74.33]
  8   204 ms   137 ms   179 ms  et-0-0-4-br01-eqch2.as57976.net [137.221.65.38]
  9    39 ms    38 ms    40 ms  be1-pe2-eqch2.as57976.net [137.221.69.69]
 10    49 ms    50 ms    40 ms  chi-eqch2-ia-bons-04.as57976.net [137.221.66.15]
 11    50 ms    41 ms    40 ms  24.105.62.129

Trace complete.
PS C:\WINDOWS\system32>

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.64.1 -    3 |  783 |  762 |    1 |  166 | 12253 |   48 |
|                             10.132.64.1 -    5 |  783 |  751 |    7 |  160 | 12227 |    9 |
|                         100.122.126.168 -    5 |  783 |  744 |    8 |  175 | 13192 |   54 |
|                          100.122.125.88 -    4 |  783 |  752 |    8 |  204 | 13083 |   11 |
|          dalsbbrj02-ae3.0.rd.dl.cox.net -    4 |  782 |  754 |   20 |  228 | 13171 |   30 |
|                            68.105.30.10 -    4 |  782 |  758 |   19 |  256 | 13521 |   45 |
|              ae1-br02-eqda6.as57976.net -    4 |  782 |  756 |   51 |  242 | 13656 |  123 |
|        et-0-0-2-br02-swlv10.as57976.net -    4 |  782 |  751 |   52 |  237 | 13600 |   77 |
|       et-0-0-67-pe02-swlv10.as57976.net -    6 |  782 |  741 |   51 |  229 | 13503 |  171 |
|                           137.221.105.2 -    5 |  782 |  748 |   50 |  263 | 13471 |  148 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )


|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.64.1 -    0 |  899 |  899 |    1 |    4 |  120 |    2 |
|                             10.132.64.1 -    5 |  899 |  863 |    5 |   13 |  135 |   12 |
|                         100.122.126.170 -    5 |  899 |  859 |    7 |   14 |  196 |   10 |
|                          100.122.125.90 -    5 |  899 |  858 |    8 |   16 |  115 |   11 |
|          dalsbbrj02-ae3.0.rd.dl.cox.net -    5 |  899 |  858 |   19 |   28 |  392 |   23 |
|                            68.105.30.10 -    5 |  898 |  855 |   17 |   30 |  166 |   38 |
|              ae1-br01-eqda6.as57976.net -    5 |  898 |  857 |   36 |   50 |  190 |   36 |
|         et-0-0-4-br01-eqch2.as57976.net -    6 |  898 |  852 |   38 |  409 | 18196 |   40 |
|               be1-pe2-eqch2.as57976.net -    6 |  898 |  850 |   38 |   46 |  228 |   41 |
|        chi-eqch2-ia-bons-04.as57976.net -    6 |  898 |  853 |   38 |   46 |  217 |   43 |
|                           24.105.62.129 -    4 |  898 |  865 |   38 |   46 |  125 |   40 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )
What to do about my Cox internet...?
2

Hi, I get CONSTANT lag spikes, RANDOM disconnects whiles questing… this is no way to game… is this on my end or cox end or blizz end? I did a ping thing… please help!

3

Thanks for the connection tests, Fortzz! There’s definitely some packet loss on the connection tests provided. It looks like it’s starting at the home network or just outside of the home network. This looks like throttling or mitigation on the connection, could you try checking for some router settings like QoS (Quality of Service), WMM (Wireless Multimedia), and UPnP (Universal Plug and Play)? This commonly causes mitigation and prioritization issues within the home network, which can cause the constant packet loss on the WinMTR tests. If you are wireless, try a wired connection and lastly, resetting the network devices is recommended!

We’re seeing a few other reports with Cox that we’re keeping track of, which can point to possibly throttling issues or some common changes like a firmware update on the home network devices.

I went ahead and moved you over here, Spicynugs! Could you provide a WinMTR test as well while in-game or attempting to connect? Run the test for 10-15 minutes. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
WinMTR Here
~~~
4 

Tracing route to 24.105.62.129 over a maximum of 30 hops

  0  DESKTOP-0U9UBK7 [192.168.0.201] 
  1  192.168.0.1 
  2  10.8.0.1 
  3  100.126.0.208 
  4     *     100.126.0.182 
  5     *        *     dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 
  6     *     68.105.30.10 
  7  ae1-br01-eqda6.as57976.net [137.221.74.33] 
  8  et-0-0-4-br01-eqch2.as57976.net [137.221.65.38] 
  9  be1-pe2-eqch2.as57976.net [137.221.69.69] 
 10  chi-eqch2-ia-bons-04.as57976.net [137.221.66.15] 
 11  24.105.62.129 

Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-0U9UBK7 [192.168.0.201] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1 
                               10/ 100 = 10%   |
  2    9ms    15/ 100 = 15%     5/ 100 =  5%  10.8.0.1 
                                0/ 100 =  0%   |
  3   10ms    14/ 100 = 14%     4/ 100 =  4%  100.126.0.208 
                                0/ 100 =  0%   |
  4    9ms    16/ 100 = 16%     6/ 100 =  6%  100.126.0.182 
                                0/ 100 =  0%   |
  5   15ms    10/ 100 = 10%     0/ 100 =  0%  dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 
                                3/ 100 =  3%   |
  6   15ms    16/ 100 = 16%     3/ 100 =  3%  68.105.30.10 
                                0/ 100 =  0%   |
  7   31ms    13/ 100 = 13%     0/ 100 =  0%  ae1-br01-eqda6.as57976.net [137.221.74.33] 
                                1/ 100 =  1%   |
  8   31ms    19/ 100 = 19%     5/ 100 =  5%  et-0-0-4-br01-eqch2.as57976.net [137.221.65.38] 
                                0/ 100 =  0%   |
  9   24ms    16/ 100 = 16%     2/ 100 =  2%  be1-pe2-eqch2.as57976.net [137.221.69.69] 
                                0/ 100 =  0%   |
 10  ---     100/ 100 =100%    86/ 100 = 86%  chi-eqch2-ia-bons-04.as57976.net [137.221.66.15] 
                                0/ 100 =  0%   |
 11   30ms    14/ 100 = 14%     0/ 100 =  0%  24.105.62.129 

Trace complete.
5

Spicynugs,

You’re also showing loss at the same location - in your case it seems to be happening either as you first hit your router or as the connection tries to leave.

Do you have a separate modem/router, or an all in one combo? If it’s separate, what happens if you bypass the router and wire into the modem directly? If it’s a single unit, try the troubleshooting we mentioned above for the OP and contact Cox if it doesn’t help. The packet loss would be between your router and ISP in that case, and they’ll need to sort out the cause with you.