Cox high latency issue - Need More Information

Irvine, CA here. I just took a break after my earlier post. Queued into a warfront to get WinMTR data. Noticed no more lag. Got brought back into raid and just had a pull with no noticeable lag. Seems everything is okay so far.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 1121 1121 0 0 18 0
10.92.0.1 - 0 1121 1121 6 9 39 10
100.127.5.166 - 0 1121 1121 7 10 45 10
100.120.102.40 - 0 1121 1121 6 12 118 10
0 1121 1121 12 17 112 18
68.105.30.130 - 0 1121 1121 12 16 47 14
0 1121 1121 17 47 1015 62
1 1096 1094 17 54 4399 21
0 1121 1121 18 21 52 19
137.221.105.2 - 0 1121 1121 17 21 51 19
________________________________________________ ______ ______ ______ ______ _____

Just reported minimal lag from my end. :smiley: Perhaps itā€™s slowly working itself out?

Howdy!

First of all Sonance<Rocket Surgery> Thank you for taking the time to start this thread! As for everyone else who provided the requested information you have done an amazing job! This is one of the fastest threads Iā€™ve ever seen work together and get us data. I was able to forward all your WinMTR examples, that fact VPNs help work around this issue and more information to our network team to see if we can do anything from our end to assist!

While they are looking into this issue feel free to keep the WinMTRs coming if you havenā€™t posted one yet. From past experience, with this kind of issue it also never hurts to reach out to the ISP as well from the customer side to let them know. Working from both sides does actually does help to speed up the process. Either way, we are now on the case to getting this looked into!

Have them start with your Godaddy hosted IPā€™s or switches here. The latency seems to be coming from these devices. Possible dual routing issue or some physical issue on these routers.

ae1-br01-eqdc2.as57976 .net - 0 1344 1344 75 80 212 77
et-0-0-2-br01-eqch2.as57976 .net - 1 1311 1306 71 103 4068 75

I tried calling my isp (cox communications) and got a really sassy representative and she was saying it was fine the whole time and restarted my modem -_-.

Tier I support will not understand your problem unfortunately. This is a NOC level issue with Peering.

Garrchomp<Cry Moar> Sorry to hear about that. Companies still track incoming contacts and volume so once they start seeing a bunch of customers contact them, they do turn around and try to find out why. So even that contact itself does help. Contacting them was purely advice to help speed things up from both ends, while we are looking into this. :smiley:

1 Like

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 630 630 0 0 7 0
10.49.128.1 - 1 618 615 3 9 44 8
100.127.74.42 - 1 626 625 6 10 44 15
100.120.100.16 - 1 626 625 6 12 102 10
68.1.4.252 - 1 618 615 18 23 99 18
68.105.30.130 - 1 614 610 17 21 52 20
ae1-br01-eqla1.as57976. net - 1 620 618 23 73 1540 25
et-0-0-2-br01-swlv10.as57976. net - 1 593 588 23 79 4898 24
et-0-0-31-pe02-swlv10.as57976. net - 1 626 625 23 26 52 25
las-swlv10-ia-bons-04.as57976. net - 1 626 625 23 26 62 30
137.221.105.2 - 1 626 625 23 25 66 36
________________________________________________ ______ ______ ______ ______ ______ ______
1 Like

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.75.168.1 - 0 | 1109 | 1109 | 4 | 6 | 23 | 6 |
| 100.120.104.142 - 0 | 1110 | 1110 | 5 | 8 | 27 | 7 |
| 100.120.104.14 - 0 | 1110 | 1110 | 6 | 10 | 129 | 8 |
| 68.1.1.61 - 1 | 1083 | 1076 | 6 | 11 | 91 | 11 |
| 68.105.30.130 - 0 | 1110 | 1110 | 7 | 10 | 58 | 10 |
| ae1-br01-eqla1.as57976. net - 2 | 1060 | 1048 | 50 | 82 | 1758 | 53 |
| et-0-0-2-br01-swlv10.as57976. net - 2 | 1044 | 1031 | 51 | 79 | 3961 | 57 |
| 137.221.65.133 - 2 | 1047 | 1032 | 49 | 71 | 2933 | 55 |
| be1-pe01-eqch2.as57976. net - 1 | 1079 | 1071 | 49 | 53 | 77 | 52 |
| chi-eqch2-ia-bons-02.as57976. net - 1 | 1095 | 1091 | 51 | 54 | 77 | 54 |
| 24.105.62.129 - 1 | 1086 | 1080 | 51 | 54 | 75 | 57 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

VPNs will work as it bypasses COX routing into Blizzard, which is expected behavior. We know the issue lies between 68.105.30.130 (COX), ae1-br01-eqla1.as57976. net and et-0-0-2-br01-swlv10.as57976. net. Have your NOC engage Equinix LA to check cabling, verify the optics and get some light levels. Give me the number and Iā€™ll do it, just need Room and Rack locations =)

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As said, Iā€™m in FL and I myself am also no longer having lag after giving raid another go :slight_smile:. I believe it could be!

Yeah, I tried calling Cox too.
It was a complete waste of time. They read from a scriptā€¦rebootā€¦restartā€¦blah blah.
I told them about this thread and how other were having issues. No, itā€™s my modemā€¦I should go swap it out. I tell them it isnt. They offer to have somebody come out to the house.
Coxā€¦have had issues with them a few times over my WoW stintā€¦and they just donā€™t listen.

1 Like

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 4169 4169 0 0 12 0
10.51.80.1 - 0 4169 4169 6 8 23 12
100.122.227.42 - 0 4169 4169 7 10 25 13
100.122.225.8 - 0 4169 4169 8 12 156 11
dalsbprj01-ae1.0.rd.dl.cox .net - 1 4139 4131 18 22 134 51
68.105.30.10 - 1 4161 4159 0 21 62 21
ae1-br01-eqda6.as57976 .net - 1 4157 4154 0 55 204 55
et-0-0-2-br02-swlv10.as57976 .net - 1 4158 4155 0 54 187 51
et-0-0-67-pe01-swlv10.as57976 .net - 1 4161 4159 0 52 76 55
las-swlv10-ia-bons-02.as57976 .net - 1 4161 4159 0 51 73 50
137.221.105.2 - 1 4161 4159 0 51 70 50
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Had some major spikes all during raid. Cox as well. Went away for a bit then came back. Lasted all through Rastakhan and then was good for a few pulls on Mekkatorque then back. Spiked from normal, to 200+ the 2k+ the 4k+.

Was around 6:30 to 9:30 central time. This post is me out of game. I can run another while the game is running if need be.

1 Like

Same issue here. WinMTR logs from a M+ (Shrine +10) ā€¦ couldnā€™t run the raid since i got booted.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
testwifi.here - 1 2277 2274 0 0 3 0
10.96.88.1 - 1 2266 2260 0 47 660 10
100.127.78.48 - 1 2270 2265 0 48 662 11
100.120.100.46 - 1 2270 2265 0 50 667 14
68.1.4.252 - 1 2250 2240 0 63 680 23
68.105.30.130 - 1 2266 2260 0 61 673 25
ae1-br01-eqla1.as57976. net - 1 2254 2248 26 101 1759 50
et-0-0-2-br01-swlv10.as57976. net - 1 2175 2158 25 102 4658 27
et-0-0-31-pe01-swlv10.as57976. net - 1 2269 2265 25 66 684 27
las-swlv10-ia-bons-02.as57976. net - 1 2269 2265 25 65 670 28
137.221.105.2 - 1 2269 2265 25 65 684 27
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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Hereā€™s from tonight. I had to put a space before ā€œnetā€ in each because I canā€™t post links.
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 841 | 841 | 0 | 0 | 6 | 0 |

| 10.34.224.1 - 0 | 841 | 841 | 6 | 9 | 237 | 8 |

| 100.120.176.140 - 0 | 841 | 841 | 7 | 10 | 234 | 10 |

| 100.120.176.126 - 1 | 838 | 837 | 16 | 20 | 244 | 43 |

| dalsbprj01-ae1.0.rd.dl.cox. net - 1 | 838 | 837 | 22 | 26 | 256 | 23 |

| 68.105.30.10 - 0 | 841 | 841 | 21 | 25 | 251 | 43 |

| ae1-br01-eqda6.as57976. net - 1 | 834 | 832 | 37 | 42 | 264 | 38 |

| et-0-0-4-br01-eqch2.as57976. net - 1 | 807 | 799 | 37 | 58 | 2682 | 39 |

| be1-pe02-eqch2.as57976. net - 1 | 834 | 832 | 36 | 39 | 267 | 40 |

| chi-eqch2-ia-bons-04.as57976. net - 1 | 837 | 836 | 37 | 40 | 266 | 40 |

| 24.105.62.129 - 1 | 834 | 832 | 36 | 39 | 264 | 37 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Taken for about an hour, up until now.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.75.168.1 - 1 | 1820 | 1819 | 2 | 6 | 82 | 7 |
| 100.120.104.142 - 0 | 1824 | 1824 | 5 | 7 | 34 | 7 |
| 100.120.104.14 - 0 | 1824 | 1824 | 4 | 10 | 135 | 7 |
| 68.1.1.61 - 1 | 1786 | 1776 | 5 | 11 | 109 | 9 |
| 68.105.30.130 - 1 | 1820 | 1819 | 7 | 10 | 56 | 10 |
| ae1-br01-eqla1.as57976. net - 1 | 1817 | 1815 | 49 | 64 | 682 | 53 |
| et-0-0-2-br01-swlv10.as57976. net - 1 | 1782 | 1778 | 50 | 85 | 4617 | 53 |
| 137.221.65.133 - 3 | 1670 | 1636 | 48 | 85 | 4485 | 54 |
| be1-pe01-eqch2.as57976. net - 1 | 1820 | 1819 | 50 | 52 | 104 | 52 |
| chi-eqch2-ia-bons-02.as57976. net - 1 | 1813 | 1810 | 51 | 53 | 78 | 53 |
| 24.105.62.129 - 1 | 1817 | 1815 | 50 | 53 | 103 | 54 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Issue still persists.

Issue is still persisting, is there an update?

I havenā€™t been able to log in and see if my issues are still persisting. But I was reading some of your updates and wanted to say I ā€œthinkā€ I had better luck when calling into Cox this afternoon then others on here did. The dude said he wasnā€™t sure who he needed to forward the issue to, but that it was really strange and he would send it to his boss in hopes it would be forwarded to the right person. fingers crossed that actually happens.

1 Like

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.75.168.1 - 0 | 14738 | 14738 | 2 | 6 | 66 | 6 |
| 100.120.104.142 - 1 | 14640 | 14614 | 4 | 7 | 97 | 8 |
| 100.120.104.14 - 0 | 14739 | 14739 | 5 | 10 | 151 | 13 |
| 68.1.1.61 - 1 | 14554 | 14505 | 7 | 11 | 139 | 9 |
| 68.105.30.130 - 0 | 14739 | 14739 | 5 | 10 | 80 | 10 |
| ae1-br01-eqla1.as57976. net - 1 | 14512 | 14470 | 56 | 90 | 4839 | 114 |
| et-0-0-2-br01-swlv10.as57976. net - 1 | 14445 | 14399 | 54 | 77 | 4620 | 193 |
| 137.221.65.133 - 2 | 13959 | 13788 | 54 | 79 | 4815 | 66 |
| be1-pe01-eqch2.as57976. net - 1 | 14671 | 14653 | 53 | 57 | 95 | 57 |
| chi-eqch2-ia-bons-02.as57976. net - 1 | 14672 | 14654 | 54 | 59 | 118 | 60 |
| 24.105.62.129 - 1 | 14651 | 14628 | 56 | 58 | 130 | 59 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Ran for about an hour. Still huge ping spikes. Are we going to get an update here at all?

Been having major latency issues since Wednesday, now today (Friday), Iā€™ve been getting disconnected to boot. Ran a test after one of the d/cā€™s, lasted about 10 minutes before I got d/cā€™d again.

192.168.0.1 1 0 % 722 722 0 0 5 0
10.4.144.1 2 9 % 660 595 3 0 105 0
100.127.41.240 3 12 % 644 564 5 13 104 0
100.120.124.52 4 8 % 663 604 7 0 111 0
68.1.0.242 5 11 % 646 570 9 3 86 0
98.182.1.74 6 100 % 363 0 āˆž 0 0 0
137.221.72.33 7 9 % 647 585 32 17 128 0
137.221.65.13 8 11 % 637 562 32 7 155 0
137.221.69.69 9 9 % 648 587 36 9 74 0
137.221.66.15 10 100 % 615 0 āˆž 0 0 0
24.105.62.129 11 10 % 646 580 33 9 74 0