Cox high latency issue - Need More Information

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41

Eastern Virginia. Awful lag only during boss combat

42

I think we can pretty much confirm it is peering between COX and Blizzard at Equinix LA. Maybe a failed card or dirty fiber. Blizzard, get some FLM out there and start cleaning fibers and replacing optics! =0

43

Howdy!

Just for clarification. This issue appears to be only impacting Cox Communication users at this time. I do not see any other outstanding ISP or server-side issues.

In this case, it may be a peering issue along the route itself. We do need more WinMTR testing, a good batch of them for our teams to look into and investigate. If you posted here but didn’t post a WinMTR please consider doing so as just reports alone will not help our team figure out if there is anything we can do to assist proactively from our end. That may include making changes on our end for rerouting or even reaching out to the ISP ourselves.

Another option is to reach out to the ISP to let them know this issue is impacting your gameplay, that could help speed up the process from both sides while we collect more examples.

Thank you!

44

Cox…Oklahoma City.
Worst damn raid night I can remember. 4000+ MS to World.
Outside of raid is bad as well.

3 Likes
45

Working on a WinMTR now Cox Rhode Island here, lfr before and now Normal BoD .

46

Cox Az here as well. Massive lag spikes.

47

M+ and Raid. Had no lag or issues in open world.

48

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 590 590 0 0 11 7
10.75.168.1 - 0 590 590 6 9 74 13
100.120.104.140 - 1 587 586 6 9 28 12
100.120.104.12 - 0 590 590 7 12 87 22
68.1.1.171 - 0 590 590 8 14 100 12
68.105.30.130 - 0 590 590 9 13 69 53
ae1-br01-eqla1.as57976. net - 0 590 590 14 73 1034 123
et-0-0-2-br01-swlv10.as57976. net - 2 543 534 13 94 4278 18
et-0-0-31-pe01-swlv10.as57976. net - 0 590 590 14 18 80 25
137.221.105.2 - 0 590 590 13 17 67 18
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

49

Cox Rhode Island here, massive lag spikes whenever engaging in a boss in Dazar alor

50

Its happening in battlegrounds as well

52

Hi! I’m in FL and also use Cox, I’m not sure how to use WinMTR cause I’m a noob about this stuff, but I also am having some serious World MS lag from 2k-5k lag up, can’t raid due to this :confused:.

1 Like
53

I’m on ATT, Friend is on Cox. He had trouble in normal dungeon, Arathi, and now he’s pretty much dead in the water trying to do invasion.
Yea, he’s down completely now. I’m getting 42/42 consistently.

54

Zuvykree, at least for the West Coast, the analysis is complete.

68.105.30.130 is the COX handoff to affected Blizzard nodes in Equinix LA named ae1-br01-eqla1.as57976. net and et-0-0-2-br01-swlv10.as57976. net. Presumably, the 2nd hostname is a switch. Get your NOC to engage Equinix FLM and have them check the cabling that plugs into the patch panel between ae1-br01-eqla1.as57976. net and et-0-0-2-br01-swlv10.as57976. net or just between the two devices if there is no patch involved and they are in the same rack.

If there is no issue, then it’s completely on COX’s end and you guys engaging them will help a lot more than us doing so.

55

It happened during a M+ earlier for me, and it just started today, but no where else did I have an issue up until raid tonight :confused:.

56

COX internet here in Connecticut also being impacted. Chats and open world seem fine, but Raiding or M+ I spike up to 3300ms+ and becomes unplayable. Basic traceroutes show I hit the first snag at 137.221.65.132. I will run MTR tests though.

1 Like
57

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 408 408 0 0 4 1
10.33.40.1 - 0 408 408 3 8 14 8
100.127.77.10 - 1 404 403 6 8 25 8
100.120.100.40 - 0 408 408 6 14 93 11
68.1.4.252 - 1 404 403 20 23 63 22
68.105.30.130 - 1 404 403 21 24 55 23
ae1-br01-eqla1.as57976. net - 0 408 408 23 107 1024 27
et-0-0-2-br01-swlv10.as57976. net - 3 360 351 25 132 4503 27
et-0-0-31-pe01-swlv10.as57976. net - 0 408 408 25 27 48 27
las-swlv10-ia-bons-02.as57976. net - 0 408 408 25 28 35 27
137.221.105.2 - 1 404 403 22 27 50 26
________________________________________________ ______ ______ ______ ______ ______ ______
58

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 1322 1322 0 0 17 0
10.6.16.1 - 0 1322 1322 4 12 96 10
68.4.15.6 - 0 1322 1322 4 12 77 14
ip68-4-11-96.oc.oc.cox .net - 0 1322 1322 7 16 75 15
68.1.1.171 - 1 1318 1317 11 19 119 13
68.105.30.130 - 0 1322 1322 10 18 73 18
ae1-br01-eqla1.as57976. net - 5 1116 1064 52 108 1013 55
et-0-0-2-br01-swlv10.as57976 .net - 6 1066 1007 53 125 4168 88
137.221.65.133 - 6 1065 1004 54 94 4287 57
be1-pe01-eqch2.as57976 .net - 4 1169 1131 52 61 182 56
24.105.62.129 - 5 1136 1089 53 61 156 58
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

60

North central FL here, getting the exact same issues as everyone else. 4-5k MS world lag in the warfront, on Cox Comm.

Having to go to bed now so I cant run the diagnostic, however I wanted to post to let you know of another location it’s happening. Hope it gets sorted. Thanks.

61

I also have cox, Tulsa, OK. Unsure how to run a WinMTR for you though. My issues began Tuesday after patch and persisted tonight as well. Seems to be only during raid, and was intermittent for me tonight about 1000-1200, but very bad for some of my guildies who also use cox 6000-7000.

62

Las Vegas Cox.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 281 281 4 6 21 5
10.104.128.1 - 0 281 281 9 15 50 12
100.127.3.14 - 0 281 281 9 15 53 16
100.120.102.4 - 0 281 281 10 17 97 24
langbprj01-ae1.rd.la.cox .net - 0 281 281 15 21 54 23
68.105.30.130 - 0 281 281 13 21 59 21
ae1-br01-eqla1.as57976 .net - 7 222 207 53 79 470 218
et-0-0-2-br01-swlv10.as57976 .net - 5 240 229 52 70 548 548
137.221.65.133 - 9 208 190 51 84 2619 67
be1-pe01-eqch2.as57976 .net - 5 241 231 52 59 91 59
chi-eqch2-ia-bons-02.as57976 .net - 4 251 243 55 62 88 67
24.105.62.129 - 6 233 221 54 61 94 60
________________________________________________ ______ ______ ______ ______ ______ ______