Corrupted Interface Data causing inability to edit interface

Support Technical Support
1

Build: 12.0.1.65893
Affected: All characters (account-wide)

My Edit Mode is completely broken across all characters on my account. On login, my UI appears reset and the Edit Mode button is missing. After a /reload, I can enter Edit Mode but cannot save, delete, or move any layouts — all operations fail with ERROR #141.

The error below is from a crash log found in my retail/Errors folder:

ERROR #141 (0x8512008d) Script assertion failure!
Description: Script exception: bad argument #7 to ‘?’ (Current Field: [layouts,systems,anchorInfo2,relativePoint], Usage: C_EditMode.SaveLayouts(saveInfo))

Stack trace:
[C]: in function ‘SaveLayouts’
…/Blizzard_EditMode/Shared/EditModeManager.lua:1536: in function ‘SaveLayouts’
…/Blizzard_EditMode/Shared/EditModeManager.lua:1474: in function ‘DeleteLayout’
…/Blizzard_EditMode/Shared/EditModeManager.lua:1164
…/Blizzard_EditMode/Shared/EditModeDialogs.lua:132

Troubleshooting I’ve already done:

  • Deleted layout-local.txt and edit-mode-cache-char.txt from my WTF folder
  • Cleared character-specific WTF config
  • Ran Scan and Repair from the Battle.net launcher
  • Attempted to switch to preset layouts via /run C_EditMode.SetActiveLayout()
  • Confirmed no addons are loaded (issue occurs with zero addons)
  • Confirmed the issue reproduces on multiple characters, indicating account-level data corruption

Since the issue persists across all characters and after clearing all local data, the server-side account-wide Edit Mode layout data appears to be corrupt. How do I get a reset of the Edit Mode layout data for my account?

Thank you.

2

Try a proper UI reset by deleting ur cache/wtf/interface folders while loged outa game and launcher.

2 Likes
3

Yes, done all that, I have done everything I can client side. it’s redownloading corrupted data, this isn’t a client side thing.

4

Have u tried uninstalling and reinstalling the game.

1 Like
5

Yes I’ve done that too.

I appreciate the help, but let me make this really clear, the issue is that the data being downloaded that the lua scripting engine for the interace pieces is parsing, is corrupt. It’s corrupt on the service side, everytime time its downloaded, its downloaded corrupt. This isnt an issue tha can be addressed by doing anything client side. I could go to an entirely different computer, install the game, and have the issue because the issue is that the data has been pushed back up to the server, in a corrupt fashion.

Blizzard have made it almost impossible to open an actual support request, so I am not sure how I go about getting actual support instead of people pointing me to the same solutions I have found through searching, and tried, or the same solutions I have gotten through the support system.

I didnt just have problem and post about it, I’ve been troubleshooting this for 2 days.

6

TBH im not sure a GM could fix this either maybe orlyia or vrak can take a look in the morning but im not sure what they can do if they can replicate what ur saying it mite have to be escalated to the dev.

1 Like
7

Thanks, yeah from reading its been happening on and off for a while, and I have found a bunch of “this fixed it for me” but none of them have worked. I am about to try a full cvar reset, see if that helps.

Edit: Ok, I managed to solve this. I had to use a bunch of custom lua to find and remove the corrupted bits so that it’d work to save and push back up and over write the corrupted bits. What a pain in the behind .. lol. Seems this has been happening for a long time too, I hope they can build in something to fix this, super frustrating to have this happen.

FYI I suspect the cause was pasting in older Midnight Beta UI import codes that somehow corrupted things.