Hello,
I was playing all night with no issue, purchased a character transfer, completed the transfer and after that I’ve been unable to stay online for more than 30 seconds at a time.
I have done some basic troubleshooting so far, I restarted my modem and computer, and I did a full UI reset as outlined in the support article. Still unable to stay connected.
Tracert:
Tracing route to 137.221.105.2 over a maximum of 30 hops
1 1 ms 1 ms 1 ms puma7-atom [192.168.0.1]
2 12 ms 16 ms 14 ms 99.244.0.1
3 11 ms 12 ms 11 ms 8082-dgw01.lndn.rmgt.net.rogers.com [66.185.90.93]
4 13 ms 16 ms 15 ms 3000-dgw02.lndn.rmgt.net.rogers.com [209.148.236.18]
5 16 ms 24 ms 16 ms 0-5-0-8-cgw01.wlfdle.rmgt.net.rogers.com [209.148.230.177]
6 28 ms 35 ms 33 ms 209.148.233.106
7 31 ms 36 ms 35 ms eqix-dc2.blizzard.com [206.126.237.174]
8 91 ms 295 ms 199 ms ae1-br01-eqdc2.as57976.net [137.221.72.33]
9 * * * Request timed out.
10 * * * Request timed out.
11 90 ms 90 ms 89 ms et-0-0-0-pe04-swlv10.as57976.net [137.221.83.87]
12 91 ms 85 ms 85 ms las-swlv10-ia-bons-04.as57976.net [137.221.66.23]
13 92 ms 87 ms 90 ms 137.221.105.2
Trace complete.
Pathping:
Tracing route to 137.221.105.2 over a maximum of 30 hops
0 DESKTOP-RFO6AE7.ht.home [192.168.0.42]
1 puma7-atom [192.168.0.1]
2 99.244.0.1
3 8082-dgw01.lndn.rmgt.net.rogers.com [66.185.90.93]
4 3000-dgw02.lndn.rmgt.net.rogers.com [209.148.236.18]
5 0-5-0-8-cgw01.wlfdle.rmgt.net.rogers.com [209.148.230.177]
6 209.148.233.106
7 eqix-dc2.blizzard.com [206.126.237.174]
8 ae1-br01-eqdc2.as57976.net [137.221.72.33]
9 * * *
Computing statistics for 200 seconds...
WinMTR:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| puma7-atom - 10 | 187 | 170 | 0 | 1 | 22 | 1 |
| 99.244.0.1 - 10 | 187 | 170 | 11 | 22 | 37 | 23 |
| 8082-dgw01.lndn.rmgt.net.rogers.com - 10 | 187 | 170 | 10 | 22 | 33 | 24 |
| 3000-dgw02.lndn.rmgt.net.rogers.com - 10 | 187 | 170 | 9 | 21 | 40 | 24 |
|0-5-0-8-cgw01.wlfdle.rmgt.net.rogers.com - 10 | 187 | 170 | 11 | 22 | 39 | 25 |
| 209.148.233.106 - 10 | 187 | 170 | 27 | 37 | 46 | 34 |
| eqix-dc2.blizzard.com - 10 | 187 | 170 | 29 | 41 | 98 | 45 |
| ae1-br01-eqdc2.as57976.net - 10 | 186 | 169 | 86 | 147 | 315 | 100 |
| No response from host - 100 | 51 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 51 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-0-pe04-swlv10.as57976.net - 10 | 187 | 170 | 85 | 97 | 129 | 99 |
| las-swlv10-ia-bons-04.as57976.net - 10 | 187 | 170 | 87 | 98 | 118 | 98 |
| 137.221.105.2 - 10 | 187 | 170 | 86 | 97 | 108 | 98 |
|________________________________________________|______|______|______|______|______|______|
Not sure what to do with all of this, any help would be appreciated.
Edit-
Ok, strangely enough, just after posting this I seem to be staying online. This was literally going on for hours before I posted, SIGH