Constant update loop

Support Technical Support
1

Decided to come back to WoW after some time away, and since I’ve reinstalled the game I have had it CONSTANTLY decide that it needs “updates” any time the game isn’t running. I did my due diligence google searched for this exact problem, finding a thread from a month ago detailing the issue and following the steps given by the blue reply. Didn’t work at all.

I completely cleaned the battle.net app off of my computer and reinstalled it, thinking that might finally fix it. Nope. Nothing. STILL needs to “update” every 10 minutes.

This is insane.

2

In most cases it has been Windows defender’s new cloud settings preventing the game files from permanently saving on the drive.

3

Got a source for that? If so, how is that fixed?

4

Usually by disabling Windows Defender until the update is completely finished installing.

5

Yeah, the source is me. I had this problem and addressed it myself.

Windows Security → Virus & threat protection → Virus & threat protection settings → Manage settings → Cloud-delivered protection.

1 Like
6

“Yeah, the source is me. I had this problem and addressed it myself.”

Ok your single experience is not good enough justification to say “in most cases”, as you did in the original response. Furthermore, following those steps you laid out did absolutely nothing.

If there are any actual Blizzard employees on this forum, I’d like your help instead.

7

Blizzard Forums

This is the blue BLIZZARD form link. The main post about issue.

Here is another helpful link, same forum.

Good luck

8

The thread you linked is a different issue than what the OP has. The thread on the Blizzard Forums is about the DLL file issue, whereas the OP has the game update loop issue.

Saying something works for you does not make it an official source.

I do agree though there needs to be an official source about the cloud based protection. Such a source would be either Microsoft or Blizzard. Proposing a resolution that worked for one person isn’t bad troubleshooting, but we all need to keep in mind that every issue is unique with various intricacies that may gum up the works.

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9

So the big blue BLIZZARD icon on top left side of the Battle.net does not have a green icon overlayed on it?
Restart computer …
Download a new copy of battle.net and restart computer.
That fix it for me, I had the green icon…

2 Likes
10

even if battle net and world of Warcraft is closed there are services maybe still be running like Agent.exe … battle.net updater.exe … WowVoiceProxy.exe just to name a few need to be closed before any updates will work. even when Windows Defender is disabled through windows security settings app those services are still running as well … WdNisSvc.exe(Microsoft Defender Antivirus Network Inspection Service) WinDefend.exe(Microsoft Defender Antivirus Service) mpssvc.exe(Windows Defender Firewall) if you have a 3rd party Antivirus program (like Advanced Systemcare Ultimate from obit) those services maybe still running even when the 3rd party AV program says it disables windefend services

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I used my info to help many other people, in other threads. I also confirmed it worked with Tech Support staff. It wasn’t a single experience.

They asked for a source, not an official source. Thanks for letting me know what you think

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