Constant disconnects but internet connection is not dropping out

[Dogfeet-bloodsail-buccaneers]

Title says it all. Getting dc’d every 5 mins but internet is completely uninterrupted. Have tried resetting UI, completely uninstalling all addons, various different in game connection settings and no luck.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             SAC2V1K.lan -    0 | 1365 | 1365 |    1 |    2 |   21 |    4 |
|        142-254-185-081.inf.spectrum.com -    0 | 1365 | 1365 |    9 |   17 |  150 |   19 |
|   lag-40.lsdwcaro02h.netops.charter.com -    0 | 1365 | 1365 |    6 |   17 |   55 |   21 |
|   lag-21.lamrcadq02r.netops.charter.com -    0 | 1365 | 1365 |   11 |   22 |   59 |   24 |
|   lag-28.tustcaft01r.netops.charter.com -    0 | 1365 | 1365 |   11 |   22 |  384 |   24 |
|lag-16.tustca4200w-bcr00.netops.charter.com -    0 | 1365 | 1365 |   10 |   23 |  102 |   28 |
|      lag-2.pr2.lax10.netops.charter.com -    0 | 1365 | 1365 |   12 |   22 |  117 |   17 |
|                            24.30.201.95 -    0 | 1365 | 1365 |   10 |   23 |  101 |   57 |
|              ae1-br01-eqla1.as57976.net -    1 | 1312 | 1303 |   21 |  194 | 4931 |   77 |
|                   No response from host -  100 |  275 |    0 |    0 |    0 |    0 |    0 |
|        et-0-0-0-pe02-swlv10.as57976.net -    0 | 1365 | 1365 |   15 |   26 |   71 |   26 |
|       las-swlv10-ia-bons-02.as57976.net -    0 | 1365 | 1365 |   16 |   25 |   68 |   26 |
|                           137.221.105.2 -    0 | 1365 | 1365 |   16 |   24 |   69 |   24 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Mystik-moonrunner]

By chance are you using Amazon Eero mesh network. There latest forced firmware upgrade is doing the same thing to a quite a lot of people. If you check the reddit forums there are a lot of complaints. I spent a week trying to figure out the issue. The only way for me to fix it was to turn off bridge mode on my modem/router from my ISP and put the eeero’s into bridge mode so they can at least handle the wifi traffic. I spent 2 hours on the phone with Eero support and that was a waste of time. They wanted me to go out and buy new switches. I told them it all worked till I got the latest firmware. I am now stuck waiting for the next monthly FW from Amazon Eero and hope that fixes it. I at least got my network stable though and working.

[Dogfeet-bloodsail-buccaneers]

Not using any mesh network. Spectrum Wifi

[Jimmyswagg-tichondrius]

I’m also using spectrum, having the same issues.

[Skjoldpiken-area-52]

Having same issues on Spectrum but using hard connection. Also have Spectrum Mesh network.

[Danzorg-ashkandi]

Same issue here only when fighting. I get disconnected every single combat encounter.

[Antitrust-kelthuzad]

This is also effecting me. Spectrum mesh network setup. I’ve tried everything under the sun. Checked host files, ran DXdiag to check for drivers, deleted addons/wtf folder/cache files. Set game to default settings. Checked with Spectrum everything is running perfect. I wish I would have checked this forum sooner to save myself the headache. Hope this gets fixed…

[Kershew]

Most of the reports here seem to be calling out the use of some sort of Mesh Network setup. Any easy way to rule out the mesh network is to temporarily remove it from the equation. This means temporarily (Just for testing purposes) directly connecting to the modem itself via ethernet and disabling any mesh devices/routers outside of the modem itself. Test the issue see if it persists.

If the issue goes away, then the issue is with the mesh network itself. You can try factory resetting the devices, updating all network firmware and reconnecting to it.

If the issue ends up not being the mesh network you can try the following:

Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:

The Best Free and Public DNS Servers (February 2023)

We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.

Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.

Let’s try turning off these features:

QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)

Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.

In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.

You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.

Some folks have reported that a VPN gets them around the issue. Please note we do not support VPN usage though we do not prohibit its use with most of our games. Some countries around the world, do restrict VPN usage so you will want to research these restrictions for your country before attempting to use a VPN.

Many VPNs offer a demo or trial version of their service to allow you test without commitment.

If a VPN solves the issue for you then the issue lies with your network, your ISP, or the path they send you through to get your data to us. You can work with your ISP in these situations to help them hunt down and address the routing issue.

Do you have the ability to connect the system to a mobile hotspot?

We do not support this setup for playing but it can provide contrast to your normal connection. If you go this route make sure you are on mobile data and not on your wifi network and if you have a limited data plan, restrict your testing to prevent excessive data usage.

There are online guides for most smartphones on how to do this and most carriers can guide you through the setup process as well.

Do you have the ability to try a different computer on the same network? Or, the ability to try your current computer on a different network? This can help us determine if what you are experiencing is due to an network issue or something specifically with your system itself. Give it a shot and see what happens.