Constant DC's

Support Technical Support
1

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| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
172.20.10.1 - 0 33 33 4 6 11 6
172.26.96.169 - 0 33 33 41 72 295 54
172.16.12.164 - 0 33 33 49 82 299 61
No response from host - 100 7 0 0 0 0 0
12.83.179.194 - 0 33 33 59 89 312 101
dlstx409me9.ip 0 33 33 43 85 177 101
12.244.90.238 - 0 33 33 50 86 304 57
ae1-br02-eqda6.as57976- 0 33 33 79 122 417 85
et-0-0-2-br02-swlv10.as57976 - 0 31 31 97 644 1307 658
et-0-0-1-pe03-swlv10.cli5376 - 0 33 33 78 118 417 101
137.221.105.2 - 0 33 33 75 117 417 85
________________________________________________ ______ ______ ______ ______ ______ ______

Same thing with two different internet providers. The culprit is et-0-0-2-br02-swlv10.as57976

2

Howdy Sinay,

To clarify, it is normal to see high latency spikes on the as57976 routers because these are configured with DDoS mitigation and throttle non-game data such as ICMP test packets which are used in these MTR tests. This means that packets that are addressed directly to as57976, as during MTR tests, are treated with lower priority. However, they will pass other packets not addressed to as57976, which is why the next line doesn’t show the same latency spikes. Only packets addressed directly to as57976 are affected. Packets addressed to the game server are not throttled in the same way.

Looking over the MTR test you provided though, it wasn’t run for very long however there is high latency spikes happening early in the first few hops. Would you be able to try testing the game while the computer is directly to connected to the modem with an ethernet cable?

3

I am getting DC’d every 5-10 minutes in some instances. Works totally fine some days, no DCs. Absolutely horrible other days. Today, running one instance of H UK, i DC’d maybe 10 times in a >30 minute dungeon. Internet speed test getting 500mbps+, websites, spotify, everything else still works the entire time. Just WoW. This seems to be a very common theme from a quick google search with WoW classic Wotlk.

4

No, I can not connect directly it will not change anything. Different ISP

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| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
unifi.localdomain - 1 634 632 1 2 137 1
No response from host - 100 129 0 0 0 0 0
24-155-250-138.dyn.grandenetworks - 2 608 599 7 11 89 8
ae4.0.core02.gf01.dllstx.grandecom- 1 630 627 6 13 70 10
24-155-121-238.static.grandenetworks - 1 634 632 8 12 49 10
eqix-da1.blizzard- 1 634 632 8 16 160 16
ae1-br02-eqda6.as57976- 1 637 636 31 40 226 38
et-0-0-2-br02-swlv10.as57976 - 1 593 592 45 670 3742 498
et-0-0-1-pe03-swlv10.cli5376 - 1 634 632 32 37 194 34
137.221.105.2 - 1 634 632 34 36 73 37
________________________________________________ ______ ______ ______ ______ ______ ______

| et-0-0-2-br02-swlv10.as57976 - 1 | 593 | 592 | 45 | 670 | 3742 | 498 |

My connection is fine until I enter blizzard network.

5

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