Constant DCs - Is it my router?

Support Technical Support
1

Been having constant random DCs from the game. Ran WinMTR but I’m not entirely sure how to interpret the results.

I’m thinking this is saying it’s my router that’s dropping the ball but I would like confirmation from someone better familiar with this information.

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 100 66111 461 0 0 5 0
96.120.112.41 - 100 66084 461 6 11 218 8
96.108.125.137 - 100 66048 465 7 11 212 10
162.151.93.109 - 100 66110 461 5 11 213 15
68.87.233.205 - 100 66213 461 7 14 220 11
be-3-ar01.area4.il.chicago.comcast - 100 66045 461 19 26 229 22
be-33491-cr02.350ecermak.il.ibone.comcast - 100 66213 461 21 26 227 24
be-10588-pe04.350ecermak.il.ibone.comcast - 100 66084 461 21 25 228 23
173.167.58.14 - 100 66065 461 21 25 226 21
ae1-br01-eqch2.as57976 - 100 66067 461 17 34 637 22
be1-pe01-eqch2.as57976 - 100 66149 461 21 25 228 23
chi-eqch2-ia-bons-02.as57976 - 100 66138 461 23 26 227 24
24.105.62.129 - 100 66295 461 23 26 227 23
________________________________________________ ______ ______ ______ ______ ______ ______

Thanks :slight_smile:

2

Usually we wouldn’t be concerned about the 100% loss however this test does look odd. Can you run the WinMTR one more time? This time keep an eye on it and see if the packet loss starts when the disconnect happens. If so this would indicate that the WinMTR also lost connection. This time keep an eye on it and see if the packet loss starts when the disconnect happens. If so this would indicate that the WinMTR also lost connection.

3

It’s a router/modem combo. I can try doing a traceroute right after the DC, but this DC is “weird”. I just get kicked off the server and can log right back on. Usually if it’s some sort of internet hiccup, I have to wait for a moment for it to clear up. So not too sure if anything I do after the fact will give any info. That’s why I was trying to go with WinMTR since it would be running before/during/after it happens.

4

one way to test it is disconnect the router and hook straight to the modem then play a while. if you don’t get any dc’s, it’s the router.

5

Not alone Adonnis, been happening to me but only in dungeons. Seems like jumping in game to move out of something exploding or bright lights on the ground during a fight with mobs is the precursor to getting the disconnect. I get the 519 error and can log right back in.

I have to warn my friends when doing a Mythic + so others don’t panic. Kinda painful as I am the healer but as I can log in quickly not to bad.