It is to submit a ticket for situations that our support staff can assist with. I have a Spotlight on that subject here … Spotlight on: Game Master Help
No you wouldn’t, nor are you intended to. The Submit Bug or Bug Report forum is a repository for reports, that QA collects and processes. If a bug is verified and a resolution can be implemented it will usually show up in one of two locations. Either the Hotfix Blog or Patch Notes. Some bug fixes don’t make it into either, but they generally try to provide the majority of them as they are able to.
I’m not aware of any companies that address video game bugs in that way. Regardless, that isn’t something that we offer, sorry.