Please keep these things in mind on the forum:
- The forum is not a direct point of contact for staff.
- Duplicate threads (same topic, bump for previous topic) are not permitted.
- Connection troubleshooting is provided as a courtesy, even in the ticket system.
While staff read some threads, they can’t read them all. This is more of a player-help-player area.
About your previous thread: Both of your tests showed heavy lag in Twelve99 and Telstra network nodes. The ping is jumping from 5ms to 173ms and 4ms to 179ms before the connection reaches Blizzard. This is an issue to discuss with the ISP, since the problem is appearing inside their peering partner’s nodes.
If you seek staff assistance specifically, you can accomplish that with the ticket system. https://us.battle.net/support/en/help/contact/1094/ticket