Connection Issues: 3rd Thread

Kydrav-bleeding-hollow · September 5, 2021, 5:17am

I made 2 threads prio to this:

Decided it was AT&T so was going to reach out to my ISP and alert them of the issues tomorrow however, now I can’t even log in at all to Battle.net(Which makes no sense because I can still see the adds on the app). Here are some screenshots and traceroutes:

Looking Glass: Battle Net Authentication:

TRACEROUTE:
traceroute to 72.28.41.178 (72.28.41.178), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.239 ms 0.286 ms 0.292 ms
2 24.105.18.130 (24.105.18.130) 0.544 ms 0.596 ms 0.679 ms
3 137.221.105.14 (137.221.105.14) 0.955 ms 0.963 ms 0.954 ms
4 137.221.66.18 (137.221.66.18) 0.556 ms 0.563 ms 0.561 ms
5 137.221.83.82 (137.221.83.82) 1226.850 ms 1226.886 ms 1226.888 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 38.239 ms 38.290 ms 38.276 ms
8 * * *
9 Blizzard Blizzard 61.554 ms 61.577 ms 61.558 ms
10 Blizzard Blizzard 62.369 ms 63.505 ms 62.181 ms
11 Blizzard Blizzard 62.441 ms 62.502 ms 62.494 ms
12 199.241.168.78 (199.241.168.78) 97.219 ms 93.829 ms 64.746 ms
13 * * *
14 * * *
15 * * *

05/09/2021 04:57:04 UTC

PING:
PING 72.28.41.178 (72.28.41.178) 56(84) bytes of data.

— 72.28.41.178 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

05/09/2021 04:57:04 UTC

MTR:
Start: Sun Sep 5 04:57:04 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 24.105.18.130 0.0% 10 2.6 0.8 0.5 2.6 0.6
3.|-- 137.221.105.14 0.0% 10 1.0 1.0 0.9 1.2 0.0
4.|-- 137.221.66.18 0.0% 10 0.6 3.4 0.4 28.7 8.9
5.|-- 137.221.83.82 0.0% 10 215.4 605.5 124.2 1419. 390.7
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.69.32 0.0% 10 38.1 40.0 38.1 47.8 3.8
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- Blizzard 0.0% 10 61.5 62.1 61.5 65.1 1.0
10.|-- Blizzard 0.0% 10 62.3 62.5 62.2 63.9 0.3
11.|-- Blizzard 0.0% 10 62.5 62.5 62.4 62.7 0.0
12.|-- 199.241.168.78 0.0% 10 75.7 64.3 62.5 75.7 4.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

05/09/2021 04:57:04 UTC

Looking Glass: Bleeding Hollow - US:

TRACEROUTE:
traceroute to 72.28.41.178 (72.28.41.178), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.445 ms 0.427 ms 0.424 ms
2 24.105.18.130 (24.105.18.130) 0.734 ms 0.780 ms 0.856 ms
3 137.221.105.14 (137.221.105.14) 1.048 ms 1.054 ms 1.054 ms
4 137.221.66.18 (137.221.66.18) 0.620 ms 0.634 ms 0.637 ms
5 137.221.83.82 (137.221.83.82) 149.509 ms 149.541 ms 149.548 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 38.159 ms 38.174 ms 38.172 ms
8 * * *
9 Blizzard Blizzard 61.940 ms 61.662 ms 61.650 ms
10 Blizzard Blizzard 62.687 ms 64.112 ms 64.103 ms
11 Blizzard Blizzard 62.357 ms 63.465 ms 62.361 ms
12 199.241.168.78 (199.241.168.78) 63.049 ms 63.035 ms 62.559 ms
13 * * *
14 * * *
15 * * *

05/09/2021 05:06:46 UTC

TRACEROUTE:
traceroute to 72.28.41.178 (72.28.41.178), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.350 ms 0.357 ms 0.357 ms
2 24.105.18.130 (24.105.18.130) 0.521 ms 0.580 ms 0.647 ms
3 137.221.105.14 (137.221.105.14) 0.770 ms 0.786 ms 0.788 ms
4 137.221.66.18 (137.221.66.18) 1.258 ms 1.271 ms 1.272 ms
5 137.221.83.82 (137.221.83.82) 310.610 ms 310.638 ms 310.645 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 38.656 ms 38.385 ms 38.823 ms
8 * * *
9 Blizzard Blizzard 61.586 ms 61.601 ms 61.587 ms
10 Blizzard Blizzard 65.858 ms 62.301 ms 62.177 ms
11 Blizzard Blizzard 63.427 ms 63.953 ms 63.308 ms
12 199.241.168.78 (199.241.168.78) 63.730 ms 63.449 ms 62.670 ms
13 * * *
14 * * *
15 * * *

05/09/2021 05:06:46 UTC

PING:
PING 72.28.41.178 (72.28.41.178) 56(84) bytes of data.

— 72.28.41.178 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

05/09/2021 05:06:46 UTC

TRACEROUTE:
traceroute to 72.28.41.178 (72.28.41.178), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.371 ms 0.353 ms 0.356 ms
2 24.105.18.130 (24.105.18.130) 2.940 ms 3.152 ms 3.179 ms
3 137.221.105.14 (137.221.105.14) 0.867 ms 0.895 ms 0.899 ms
4 137.221.66.18 (137.221.66.18) 1.257 ms 1.277 ms 1.280 ms
5 137.221.83.82 (137.221.83.82) 654.207 ms 654.214 ms 654.204 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 38.468 ms 38.664 ms 38.680 ms
8 * * *
9 Blizzard Blizzard 61.629 ms 61.597 ms 61.595 ms
10 Blizzard Blizzard 62.260 ms 64.184 ms 64.038 ms
11 Blizzard Blizzard 62.474 ms 62.310 ms 62.377 ms
12 199.241.168.78 (199.241.168.78) 62.805 ms 62.170 ms 62.568 ms
13 * * *
14 * * *
15 * * *

05/09/2021 05:06:48 UTC

PING:
PING 72.28.41.178 (72.28.41.178) 56(84) bytes of data.

— 72.28.41.178 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

05/09/2021 05:06:46 UTC

TRACEROUTE:
traceroute to 72.28.41.178 (72.28.41.178), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.442 ms 0.421 ms 0.420 ms
2 37.244.23.3 (37.244.23.3) 0.558 ms 0.624 ms 0.705 ms
3 24.105.62.148 (24.105.62.148) 0.932 ms 0.944 ms 0.943 ms
4 137.221.66.8 (137.221.66.8) 1.256 ms 1.283 ms 1.285 ms
5 * * *
6 137.221.69.32 (137.221.69.32) 9.828 ms 36.889 ms 36.854 ms
7 * * *
8 Blizzard Blizzard 25.171 ms 25.124 ms 25.108 ms
9 Blizzard Blizzard 25.087 ms 25.100 ms 25.102 ms
10 Blizzard Blizzard 25.658 ms 25.740 ms 25.640 ms
11 199.241.168.78 (199.241.168.78) 27.201 ms 27.308 ms 27.367 ms
12 * * *
13 * * *
14 * * *
15 * * *

05/09/2021 05:06:51 UTC

PING:
PING 72.28.41.178 (72.28.41.178) 56(84) bytes of data.

— 72.28.41.178 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

05/09/2021 05:06:51 UTC

PING:
PING 72.28.41.178 (72.28.41.178) 56(84) bytes of data.

— 72.28.41.178 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

05/09/2021 05:06:56 UTC

MTR:
Start: Sun Sep 5 05:06:46 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.5 0.0
2.|-- 24.105.18.130 0.0% 10 0.6 4.8 0.5 21.6 8.6
3.|-- 137.221.105.14 0.0% 10 1.1 1.1 0.9 1.2 0.0
4.|-- 137.221.66.18 0.0% 10 0.6 0.7 0.5 1.0 0.0
5.|-- 137.221.83.82 0.0% 10 248.7 689.8 189.9 1250. 437.8
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.69.32 0.0% 10 38.3 38.6 38.2 39.9 0.3
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- Blizzard 0.0% 10 62.5 62.4 61.5 67.8 1.8
10.|-- Blizzard 0.0% 10 62.3 62.5 62.2 63.9 0.3
11.|-- Blizzard 0.0% 10 62.4 62.8 62.4 64.1 0.3
12.|-- 199.241.168.78 50.0% 10 108.8 72.3 62.8 108.8 20.4
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

05/09/2021 05:06:46 UTC

MTR:
Start: Sun Sep 5 05:06:46 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.6 0.0
2.|-- 24.105.18.130 0.0% 10 0.6 4.8 0.5 21.8 8.8
3.|-- 137.221.105.14 0.0% 10 1.0 1.0 0.6 1.3 0.0
4.|-- 137.221.66.18 0.0% 10 0.5 0.6 0.4 0.8 0.0
5.|-- 137.221.83.82 0.0% 10 248.6 731.8 189.8 1305. 446.8
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.69.32 0.0% 10 38.5 38.6 38.3 40.1 0.5
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- Blizzard 0.0% 10 62.6 62.0 61.5 63.2 0.3
10.|-- Blizzard 0.0% 10 62.3 62.4 62.1 63.9 0.5
11.|-- Blizzard 0.0% 10 62.5 62.8 62.4 64.1 0.3
12.|-- 199.241.168.78 30.0% 10 62.6 64.9 62.4 77.5 5.5
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

05/09/2021 05:06:46 UTC

MTR:
Start: Sun Sep 5 05:06:48 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.5 0.0
2.|-- 24.105.18.130 0.0% 10 0.6 0.6 0.6 0.7 0.0
3.|-- 137.221.105.14 0.0% 10 0.8 1.0 0.8 1.2 0.0
4.|-- 137.221.66.18 0.0% 10 1.0 0.7 0.4 1.0 0.0
5.|-- 137.221.83.82 0.0% 10 1271. 674.6 237.0 1324. 419.4
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.69.32 0.0% 10 38.7 38.4 38.2 38.9 0.0
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- Blizzard 0.0% 10 64.2 61.9 61.5 64.2 0.8
10.|-- Blizzard 0.0% 10 62.4 62.4 62.3 63.4 0.0
11.|-- Blizzard 0.0% 10 62.6 62.7 62.4 64.2 0.5
12.|-- 199.241.168.78 80.0% 10 63.0 90.2 63.0 117.4 38.5
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

05/09/2021 05:06:48 UTC

TRACEROUTE:
traceroute to 72.28.41.178 (72.28.41.178), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.377 ms 0.363 ms 0.362 ms
2 37.244.23.3 (37.244.23.3) 0.544 ms 0.632 ms 0.688 ms
3 24.105.62.148 (24.105.62.148) 1.002 ms 1.016 ms 1.018 ms
4 137.221.66.8 (137.221.66.8) 1.362 ms 1.391 ms 1.392 ms
5 * * *
6 137.221.69.32 (137.221.69.32) 2.018 ms 2.619 ms 2.588 ms
7 * * *
8 Blizzard Blizzard 25.033 ms 25.024 ms 25.025 ms
9 Blizzard Blizzard 25.017 ms 25.000 ms 24.930 ms
10 Blizzard Blizzard 25.635 ms 25.648 ms 25.646 ms
11 199.241.168.78 (199.241.168.78) 26.774 ms 26.434 ms 26.269 ms
12 * * *
13 * * *
14 * * *
15 * * *

05/09/2021 05:07:01 UTC

PING:
PING 72.28.41.178 (72.28.41.178) 56(84) bytes of data.

— 72.28.41.178 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

05/09/2021 05:07:02 UTC

MTR:
Start: Sun Sep 5 05:06:51 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.7 0.4 0.3 0.7 0.0
2.|-- 37.244.23.3 0.0% 10 0.7 1.0 0.5 4.8 1.2
3.|-- 24.105.62.148 0.0% 10 1.0 1.0 0.9 1.1 0.0
4.|-- 137.221.66.8 0.0% 10 1.3 7.9 1.1 64.6 19.9
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.69.32 0.0% 10 2.1 2.1 1.9 2.4 0.0
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|-- Blizzard 0.0% 10 25.1 25.3 24.9 27.1 0.6
9.|-- Blizzard 0.0% 10 25.1 25.1 25.0 25.3 0.0
10.|-- Blizzard 0.0% 10 25.7 25.8 25.6 26.0 0.0
11.|-- 199.241.168.78 0.0% 10 26.9 26.7 26.2 27.2 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

05/09/2021 05:06:51 UTC

TRACEROUTE:
traceroute to 72.28.41.178 (72.28.41.178), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.354 ms 0.340 ms 0.341 ms
2 37.244.23.3 (37.244.23.3) 1.201 ms 1.225 ms 1.228 ms
3 24.105.62.148 (24.105.62.148) 1.231 ms 1.244 ms 1.267 ms
4 137.221.66.8 (137.221.66.8) 16.548 ms 16.582 ms 16.587 ms
5 * * *
6 137.221.69.32 (137.221.69.32) 2.196 ms 2.030 ms 2.010 ms
7 * * *
8 Blizzard Blizzard 24.953 ms 25.093 ms 25.083 ms
9 Blizzard Blizzard 77.137 ms 77.161 ms 76.732 ms
10 Blizzard Blizzard 25.735 ms 25.696 ms 25.722 ms
11 199.241.168.78 (199.241.168.78) 26.652 ms 26.306 ms 26.279 ms
12 * * *
13 * * *
14 * * *
15 * * *

05/09/2021 05:07:04 UTC

PING:
PING 72.28.41.178 (72.28.41.178) 56(84) bytes of data.

— 72.28.41.178 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

05/09/2021 05:07:05 UTC

MTR:
Start: Sun Sep 5 05:06:56 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.2 0.5 0.0
2.|-- 37.244.23.3 0.0% 10 1.4 0.7 0.5 1.4 0.0
3.|-- 24.105.62.148 0.0% 10 0.9 0.9 0.7 1.1 0.0
4.|-- 137.221.66.8 0.0% 10 1.3 1.3 1.1 1.5 0.0
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.69.32 0.0% 10 33.0 5.2 2.0 33.0 9.8
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|-- Blizzard 0.0% 10 25.1 25.2 25.0 26.0 0.0
9.|-- Blizzard 0.0% 10 25.1 25.1 25.0 25.2 0.0
10.|-- Blizzard 0.0% 10 26.5 25.9 25.7 26.5 0.0
11.|-- 199.241.168.78 0.0% 10 84.1 37.3 26.2 84.1 22.4
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

05/09/2021 05:06:56 UTC

MTR:
Start: Sun Sep 5 05:07:02 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.4 0.3 0.5 0.0
2.|-- 37.244.23.3 0.0% 10 0.7 0.7 0.5 0.8 0.0
3.|-- 24.105.62.148 0.0% 10 0.9 1.0 0.8 1.2 0.0
4.|-- 137.221.66.8 0.0% 10 1.1 1.2 1.1 1.4 0.0
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.69.32 0.0% 10 2.4 4.2 1.9 16.6 4.6
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|-- Blizzard 0.0% 10 25.1 25.2 25.0 25.7 0.0
9.|-- Blizzard 0.0% 10 25.1 25.5 25.1 27.4 0.5
10.|-- Blizzard 0.0% 10 25.7 25.9 25.7 26.5 0.0
11.|-- 199.241.168.78 20.0% 10 67.1 31.6 26.2 67.1 14.3
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

05/09/2021 05:07:02 UTC

WinMTR: WoW US West:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
www.routerlogin.com - 0	304	304	0	0	3	0
72.28.40.1 - 0	303	303	4	19	114	16
199.241.168.77 - 0	303	303	2	15	109	15
172.32.0.13 - 0	304	304	3	16	98	23
172.32.0.10 - 0	304	304	4	16	109	11
172.32.0.5 - 0	304	304	4	27	236	23
ae-50.a01.chcgil09.us.bb.gin.ntt.net - 0	304	304	28	40	123	39
ae-9.r23.chcgil09.us.bb.gin.ntt.net - 0	304	304	27	42	125	39
ae-31.a00.chcgil09.us.bb.gin.ntt.net - 0	304	304	27	40	124	36
192.205.32.193 - 0	304	304	28	44	132	37
cr1.cgcil.ip.att.net - 0	304	304	31	43	127	56
ggr6.cgcil.ip.att.net - 0	304	304	28	40	125	39
12.246.90.154 - 0	303	303	27	44	128	33
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
et-0-0-0-pe03-swlv10.as57976.net - 0	303	303	66	79	164	74
137.221.105.2 - 0	303	303	66	77	177	82
________________________________________________	______	______	______	______	______	______
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

WinMTR: WoW US Central:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
www.routerlogin.com - 0	306	306	0	0	14	0
72.28.40.1 - 0	306	306	3	18	107	10
199.241.168.77 - 0	306	306	3	16	108	9
172.32.0.13 - 0	306	306	4	15	99	17
172.32.0.10 - 0	306	306	3	15	99	13
172.32.0.5 - 0	306	306	5	26	181	13
ae-50.a01.chcgil09.us.bb.gin.ntt.net - 0	306	306	28	40	115	34
ae-9.r23.chcgil09.us.bb.gin.ntt.net - 0	306	306	31	43	137	44
ae-31.a00.chcgil09.us.bb.gin.ntt.net - 0	306	306	26	40	121	47
192.205.32.193 - 0	306	306	29	44	129	36
cr1.cgcil.ip.att.net - 0	306	306	30	44	126	35
ggr6.cgcil.ip.att.net - 0	306	306	29	40	134	39
12.246.90.154 - 0	306	306	28	44	120	39
No response from host - 100	62	0	0	0	0	0
et-0-0-0-pe04-eqch2.as57976.net - 0	306	306	27	41	138	27
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
No response from host - 100	62	0	0	0	0	0
________________________________________________	______	______	______	______	______	______
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Crazyxd-arcanite-reaper · September 5, 2021, 1:17pm

I am having this exact same issue. Endlessly connecting, ads load on the launcher though, immediately “disconnected” if I try to manually log into WoW.

Nicole-76880 · September 5, 2021, 1:58pm

Please keep these things in mind on the forum:

Duplicate threads (same topic, bump for topic) are not permitted.
The forum is not a direct point of contact for staff.
Connection troubleshooting is provided on a courtesy basis.

While staff read some threads, they can’t read them all. This is more of a player-help-player area. Your other threads received responses, and there was no reason to abandon them.

As for troubleshooting: your tests show ping timeouts and/or high latency on ISP nodes (this would not affect low-data items like ads in the launcher). Perhaps the staff will know about a trending issue with your ISP, so that would be a good reason to open a ticket.