Companion App stuck on "Already Logged In"

Cloudblossom-moon-guard · October 17, 2020, 11:11am

After updating the WoW Companion App, every time I try to select a character, it will pop me back to the login screen with an error of “This account is already logged in.” I’ve re-installed the app entirely, cleared my phone cache, and everything else I can think of, but even on a fresh install I get the same error.

Apprehended-dalaran · October 23, 2020, 3:49pm

I have the same issue.

I have restarted the phone, logged in again, tried selecting a character I’ve never used on the app before, and I still get this error.

I just started getting this error yesterday though.

Any chance you have managed to resolve it from when you originally posted this?

Cloudblossom-moon-guard · October 25, 2020, 2:21am

Unfortunately not.

Redcoder-emerald-dream · November 23, 2020, 2:02am

Same issue here

Rugi-area-52 · November 27, 2020, 8:18am

Yep, just logged into the app and have the same error. Kicks me out right as I select a character. Tried to see if they meant logged into the game, and I was, so I closed out PC wow client and still said “This account is already logged in” on the app an hour later.

Yungdabiam-faerlina · November 28, 2020, 9:41pm

same issue

Balënce-area-52 · December 3, 2020, 5:11am

Same issue^^^^^^^

Phoxx-altar-of-storms · December 12, 2020, 2:41am

Same for me

Tileon-the-forgotten-coast · December 13, 2020, 9:01pm

I’m having this issue as well!

Vairan-dalaran · December 18, 2020, 1:10am

Hello hello, so i was having this same issue and I figured it out, the Battle.net account works as a complete unit so to use the app in its current version you must close both the game and your battle.net app from your pc.
Its very silly, but I guess its made for you to keep track of rewards when you are not playing the game.
I hope this works

Seljak-akama · April 20, 2021, 8:13pm

Bumping this because I found it in a Google search. Impossible to use the Companion App now. I tried everything, including:

Logging in and out of app
Clearing app storage and cache
Restarting phone
Logging out of every Battle.net session from the website
Making sure I wasn’t logged into WoW at the same time
Restarting computer

Nothing has worked. I’ve given up and uninstalled the companion app.

Zhou-aegwynn · February 2, 2023, 4:42am

you are a Genius:grinning:.
well i can not believe that you are Actually right. How this possible？？？
My computer will completely shut down when I go to work. And I can NOT use the app only because I did not log out the bottle. Net before I shut down the computer ??? doesn’t make sense.
But anyway my problem solved, thank you

Ameliabones-area-52 · October 25, 2023, 6:44pm

I had to uncheck ‘Keep me logged in’ when starting the pc version of the battle.net app. Thanks for your reply because even after a few years, it’s still helping. It got me thinking in that direction. Surprised I have to do that even when the app is not running. You rock!