Why do you suggest that I update or remove software when they were working with the game previously?
Other programs can have conflicting interactions with our applications, windows, or your drivers.
Updates to our applications, security programs, or other third party programs can cause the programs to fight with each other. A security program may suddenly mistake our games as a threat. Other programs may fight us for certain drivers or windows functions, which can negatively impact your gameplay.
- To troubleshoot security applications conflicts, check this article.
- We recommend disabling or uninstalling other programs if you have technical issues to rule them out.
Our goal is to help you play the game. If you do find a program causing a conflict, try updating or reinstalling that program. If it doesn’t fix the problem, contact the program’s support team. They can usually help you configure the program, or contact their developers who can fix the incompatibility.