Why do I need to swap to Ethernet when my WiFi works for other things?
WiFi is less stable than a wired connection directly to your router or modem. Many things interfere with WiFi, like physical barriers (walls, glass, etc), other types of waves (microwaves, etc), damage to the hardware (USB Ports or wifi antenna), or computer power issues. The easiest way to see if your WiFi devices are the problem is connecting directly to your modem or router via Ethernet. Note that we do not directly support wireless connections. If you find that WiFi is the problem, you can contact the support team for the WiFi device or the wireless router.