Finally got a good response from a GM.
First response from a GM patronized me saying the drop rate isn’t 100%, and linked me to wowhead’s coldlight surfrunner page.
This triggered me so I said “I still have a problem” and said “Did you even read the comments on that wowhead page?! They all have the same issue! I know you can’t fix it but at least let the dev’s know it’s an issue!”
Then I got:
Greetings ***,
Game Master ********* here!
First of all thank you for reaching out to us with your concern,
It looks like the item “Coldlight Surfrunner” is bugged at the moment ![:frowning:](https://d38bqls1q93fod.cloudfront.net/en/wow/images/emoji/twitter/frowning.png?v=6" ":frowning:")
We have informed our devs on this issue, thank you for reporting this bug to us and we hope the QA Engineers team will get a fix on this issue as soon as possible!
Thank you for your patience and understanding, we apologize for the inconveniences!
If there’s anything else you need from us, feel free to contact us again.
Best,