All of my characters disappeared after 9.1 patch was downloaded. All the suggested tips to restore character did not work.
Your characters are still there. What has happened is the “characters” column has forgotten they exist. Find a realm one or more characters are on, log into it, and your characters will again appear.
That didn’t work for me - all the realms showed no characters. However, once you get that black screen there is a ‘back’ button which takes you to a logout button - hit that and then go back into the game using the bnet app and it worked fine for me after that. This page (snagged the other guys screenshot). Hit the logout there.
There’s a “reconnect” button there which should work, but actually can do strange and inconsistent things if you use it.
nope that reconnect button I tried the first time and it didn’t fix this at all