My char is stuck falling through the world. The stuck service page doesnt work!!! I’ve tried getting in touch with blizzard support, which is an awful experience btw. After hours I finally got a response, but they moved the wrong char!!!
2 hours later I get a bot reply…
Anyone else getting this issue???
I have this issue also. In Azh Kehet while doing my campaign, I fell through the ground and the game disconnected.
When I try to log back in, I see my character falling for a split second and it disconnects me again.
As suggested, I tried to rename the folders, WTF Cache Interface, and I tried Scan & Repair in the Battle.net app.
The Stuck Character Service says it cannot locate any of my characters.
I am not able to find a way to create a ticket.
Please help; thank you.
I found this link on another forum page to open a ticket and I was able to do so:
https://us.battle.net/support/en/help/contact/1369/ticket
good luck
I submitted a ticket about it. Maybe minutes later I logged in and my character was outside Stormwind. What a relief! The ticket was answered, and I marked the ticket as resolved. I am very pleased with the support I received.
The falling-disconnecting issue, as someone mentioned might be a candidate for bug fix category.
Thank you for that link. This helped me out the quickest way. I submitted a different ticket last night through a different category and I got an automated response that wasn’t even about my issue.