Character Stuck and Self Service isnt working

Lvl 72 and going to the new zone Ringing Deeps (below) flew into air and now I cant log on without disconnecting… The auto self service isn’t working?
Contact Blizzard Support (battle.net)

If a mod sees this can you please hearth this toon.

1 Like

Try logging out and waiting a bit, then log back in

I’ve been having this same issue for about an hour now. I was skyriding in the new hub and next thing you know the game crashes. I wait 15 minutes, log into that character, and it just crashes again. I wait, log in, crash. And the self service isn’t working. I’ll get to the “move” step and then it brings me right back to the main support page.

There should be a link at bottom of the unstuck page to put a ticket in.
The forum is for player to player help only.
link for the ticket.

Another had the link…

2 Likes

same here… i’m not happy at all, been 30 minutes
put in a ticket… zzzzzzzz

I’m also stuck below and can’t use the unstick website

Same issue, cannot use unstuck support option. Haven’t been able to play for hours now

Same issue here, I apparently flew into the Ringing Deeps before it was loaded, and was still in the Isle of Dorn instance when I flew through. My character’s location is indicated by the X below:

Dornogal           Ringing Deeps
########
       #
       ############
                  |  X
       ############
       #
########

They should put an impassable smoke wall (like with delves, indicated with the | symbol) at the boundary so you don’t fly through before the zone instance is loaded.

EDIT: Character Unstuck service is back up (Albeit really slow). I am able to play my character again.

1 Like

Same thing happened to me a few hours ago. Unstuck service didn’t do anything at all and I’m still stuck in a DC loop.

as well, this also occured

This is currently happening to me.

Character unstuck is not working.

It finally worked for me but I did the self service via in game…

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