My character fell off Bastion in the Shadowlands and I’m caught in an infinite loop of disconnecting without dying or resetting (so I’m stuck). Ticket submission is down and there doesn’t appear to be any other way to get unstuck, so the game is literally unplayable for me. If there’s any other advice about how to get unstuck, it’d be appreciated. It’s pretty terrible that I can’t play the game until they resolve submitting tickets.
Similar issue here. Cannot connect to the unstuck service. The page just won’t load.
Logging out for 30 minutes usually resolves that issue. Sometimes playing another character for the same amount of time does the same.
Thanks, this issue actually started last night so I was logged out for many many hours, even through maintenance. I played another character too for a while, so I’ve tried everything. Honestly, I was disappointed when the issue still existed post-maintenance.
The unstuck service should be working again.
Bless you, bearer of good news!
Same exact issue here. Stuck in a waterfall in Bastion, getting kicked as soon as I log in, and can’t submit a ticket.
I would suggest trying the Self Service - Move Character at battle.net.
It has worked for me on a couple of occasions, but not always.
Just do a google search on WoW Self Service Move Character, and you should find the link to the page at battle.net.
Just follow the steps there.
Hopefully it will work, and move your character automatically to a safe location.
Just to close this out…once the character unstuck service was working again (~4 hours ago), the issue became resolved. I also tested falling off Bastion again and this time there was no stuck/disconnect loop, so that may have been fixed as well.
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