Absolutely. One is a question about what options are available in Burning Crusade Classic (which the Appearance Changes and the Barber Shop were not part of the BC Expansion), and something that has to do with game design.
Customer Support has no involvement in the development of the game nor any updates, bug fixes, etc…
The hyperbole of that statement aside, to what end? We aren’t able to speak to game and design decisions. We don’t have any involvement with those. We cannot provide insights into the reasoning behind a change to or functionality of the game or what discussions may or may not be taking place around a subject.
That simply isn’t what Customer Support does. I have a Spotlight on: Game Master help that might help give you some basics on what Support does.
It’s more akin to screaming at your waiter for the design of the dining room.
Hopefully, I answered Glowingmoon’s question. I don’t believe it prudent to leave this one open as the potential vitriol is a high risk on this one.