Changejar - connection issues

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1

I have been having numerous “ping” spike disconnects since the TBCC launch. This happens very frequently in dungeons and raids. Chat still works, abilities do not, have to alt-f4 the game 90% of the time because of it. It occasionally happens in the world as well. I have tried reinstalling the game, doing a game repair on the files. I have reset the interface (Cache, WTF, Interface, etc) I have ran the game with, and without any addons. The problem persists. I ran a WinMTR report which I will post as well. Can you give me further feedback as to what steps I should do from here.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
Linksys00003.eau.wi.charter.com - 0 370 370 0 0 11 0
No response from host - 100 75 0 0 0 0 0
096-034-030-000.biz.spectrum.com - 3 343 336 9 16 40 15
159-111-151-020.res.spectrum.com - 3 343 336 8 15 27 9
096-034-022-143.biz.spectrum.com - 3 342 335 15 22 85 18
crr02stcdmn-tge-0-1-0-7.stcd.mn.charter.com - 3 343 336 14 24 36 24
bbr01stcdmn-bue-301.stcd.mn.charter.com - 3 343 336 18 27 40 21
bbr02chcgil-bue-1.chcg.il.charter.com - 3 343 336 33 43 138 35
bbr02chcgil-bue-5.chcg.il.charter.com - 3 343 336 33 41 78 41
096-034-152-043.biz.spectrum.com - 3 343 336 33 43 94 41
No response from host - 100 75 0 0 0 0 0
et-0-0-0-pe02-eqch2.as57976.net - 3 343 336 30 42 122 40
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
No response from host - 100 75 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2

Nobody will ever help you with this sadly. After you post the WinMTR it’s like the kiss of death. You’ll never hear from a blue again.

You just can’t play when the servers are full. Anytime you try from about 6 PM - 12 PM server, you’ll only experience this constantly.

You’ll just have to expect this kind of quality while you pay your sub.

3

Hey there,

There appears to be some packet loss happening somewhere between Spectrum’s network and the home router/modem. The best thing to do would be to reach out to your internet service provider and inform them of the issue. If possible show them this winMTR test.

I do hope the info helps. If there’s anything else you might need just let us know.

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