Centurylink high lag spikes and latency issues

Support Technical Support
1

Having the same issue from a previous thread.

Here’s my Looking glass report:

TRACEROUTE:
traceroute to 97.120.4.224 (97.120.4.224), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.356 ms  0.342 ms  0.340 ms
 2  24.105.18.130 (24.105.18.130)  1.588 ms  1.611 ms  1.610 ms
 3  137.221.105.14 (137.221.105.14)  1.608 ms  1.605 ms  1.603 ms
 4  137.221.66.22 (137.221.66.22)  0.700 ms  0.716 ms  0.716 ms
 5  137.221.83.86 (137.221.83.86)  100.897 ms  100.915 ms  324.180 ms
 6  * * *
 7  137.221.68.32 (137.221.68.32)  6.013 ms  6.016 ms  6.182 ms
 8  4-1-3.ear3.LosAngeles1.Level3.net (4.71.135.105)  5.405 ms  5.484 ms  5.466 ms
 9  ae-1-12.bar4.Portland1.Level3.net (4.69.218.238)  29.481 ms  29.520 ms  29.505 ms
10  4.68.38.158 (4.68.38.158)  30.381 ms  30.351 ms  30.328 ms
11  207.225.86.150 (207.225.86.150)  29.316 ms  29.324 ms  29.003 ms
12  97-120-4-224.ptld.qwest.net (97.120.4.224)  31.191 ms  31.294 ms  30.954 ms


18/08/2021 04:20:29 UTC
--------------------

PING:
PING 97.120.4.224 (97.120.4.224) 56(84) bytes of data.
64 bytes from 97.120.4.224: icmp_seq=1 ttl=53 time=31.5 ms
64 bytes from 97.120.4.224: icmp_seq=2 ttl=53 time=31.8 ms
64 bytes from 97.120.4.224: icmp_seq=3 ttl=53 time=31.5 ms
64 bytes from 97.120.4.224: icmp_seq=4 ttl=53 time=31.7 ms

--- 97.120.4.224 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 31.518/31.657/31.831/0.139 ms


18/08/2021 04:20:29 UTC
--------------------

MTR:
Start: Wed Aug 18 04:20:29 2021 Blizzard  1.|-- Blizzard                      0.0%    10    0.3   0.3   0.3   0.3   0.0
  2.|-- 24.105.18.130                      0.0%    10    0.7   0.7   0.5   0.9   0.0
  3.|-- 137.221.105.14                     0.0%    10    0.8   0.9   0.7   1.1   0.0
  4.|-- 137.221.66.22                      0.0%    10    0.4   1.7   0.3  12.6   3.8
  5.|-- 137.221.83.86                      0.0%    10  1480. 597.8  64.3 1480. 542.8
  6.|-- ???                               100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.68.32                      0.0%    10    6.1  14.1   5.9  58.1  17.5
  8.|-- 4-1-3.ear3.LosAngeles1.Level3.net  0.0%    10    5.5   5.5   5.4   5.8   0.0
  9.|-- ae-1-12.bar4.Portland1.Level3.net  0.0%    10   31.5  29.5  29.1  31.5   0.7
 10.|-- 4.68.38.158                        0.0%    10   30.1  30.7  30.1  35.2   1.4
 11.|-- 207.225.86.150                     0.0%    10   29.4  29.5  29.2  31.9   0.6
 12.|-- 97-120-4-224.ptld.qwest.net        0.0%    10   31.2  31.9  31.2  36.5   1.6


18/08/2021 04:20:29 UTC
--------------------
2

Make sure to run a WinMTR and capture the latency issue during the test. The looking glass is only useful if you can’t login.