I saved up 2 weeks worth, but could only spend one. I opened a ticket, and they said to come here? If I am reporting it via in game, why do I have to come here, and do their job?
Bug Reports are the end of the player’s involvement in an issue. One is virtually never contacted for more information, and ETAs on fixes are neither implied nor given. You’re just letting them know there’s something wrong so they can take a look at it, and then you’re moving on and doing something else while they absorb the info and work on a fix.
So the ticket directed you to the correct place. Tickets are answered by GMs, bugs are fixed by Devs. So if a GM answering a ticket doesn’t see a resolution for the issue you’re describing, they direct you to put in a Bug Report.
It’s not their job to put in Bug Reports… because that’s the way they say it is, and they’ve created this whole shebang. Players put in Bug Reports, employees collect them and then developers fix them.
As to how XYZ works in the game, that’s not something answered via tickets. GMs cannot explain to you how things work. Again, because those are their rules and they created this entire experience, so they get to say how things are.
From Wowhead:
What you’ll need to do if you want more information than that is to go interact with the community. Post in General, “How do Catalyst Charges work?” or go to Wowhead and interact with the community in the comments.
The Revival Catalyst interface only shows the cost of a single item conversion into a tier set item. It is not a tracker for the amount of charges your character has available. As long as a charge shows as available, you will be able to convert an eligible item into a tier set item. If you are out of charges, the interface will show there are no more available charges with a red number 1.
I work in a similar industry, when someone in the “frontline” finds a problem, they report up the chain. that seems like a bad answer, “we are just gms”. Please, they work on the inside, and have way more connections / recourses than I do. The goal should be solving the problem as fast as possible, not who or what team did it.
GMs have their job definition; developers have another.
Your suggestions on GMs expanding their job description is fair. If you believe that GMs should put in bug reports themselves, or that GMs should provide game hints and instructions on how to play, then you should suggest that either via posting in General or using the in-game suggestion tool.
And in the interest of this, GMs do not spend time doing things players should be doing, e.g., explaining game systems or putting in Bug Reports. That frees up their time to fix things that they can fix and to help people they can help.
This is all moot anyway. I don’t believe there’s any bug here. It’s more a misunderstanding of how the charges work and how they are displayed - which is information that one can find themselves. The answer is probably in the content I quoted above.
And if you still don’t believe the system is working properly, then there’s nothing else to do. We’re here in Bug Report and this situation has been reported.
And to that effect, the community appreciates everyone’s five minutes when they come here to drop a report. Whether or not it’s “our job” to do so, we do it, in the interest of bugs being fixed, and in the interest of everyone having a better experience.
I saved the prior weeks charge, waiting on vault, I do the quest and spend one charge, and it says I do not have enough to do the second item. I think the bug might be, that I did the quest on a different character. The text say you can have up to six, I had two and it now says zero, via a red 1 next to the charge. I understand it is the weird system, of not showing the total. The fact is I had two but cant spend them.
As far as asking them to do a different job, I am not. If you work in a customer service like environment, the least you could do is say, I will open a new request with the dev team. To me it seems like they don’t care to solve the problem, or care that I have a problem. I have had GM’s fix things like this in the past, maybe the world is just not the same as it use to be, kind of sad.
That’s ideal, but that’s not the case. Players make bug reports and players learn on their own how game systems work.
I dunno what else to say. They make the rules. If you want to see a rules change, you put in a suggestion.
This back-and-forth results in nil. It won’t change policy nor will it help the OP understand how Catalyst Charges work.
It absolutely isn’t. I have a story I like to tell of my eight-year-old self calling Nintendo’s toll-free number back in the day because I couldn’t get past a part in a game. The dude on the other end didn’t have the info in his database. So he played the game up to the point I was at and then called me back. We still spent 15 minutes playing together until he helped me past the part I was stuck at.
The world has changed. The world will change. “The Good Old Days,” is a logical fallacy. Times change, people change, video games change. And currently, the employees who answer tickets at Blizzard do not give out game hints, game instructions, or put in Bug Reports.
You sure did have a lot to say, offing no help, what so ever,on the issue though. Wonder why no one wants to use this system? I tried to be clear and concise. 1+1=2 then 2-1=0
I’ve actually clarified anything the OP might need to know about what GMs can and cannot do, what can be accomplished via ticket, etc. I then went on to fill an entire post with info about the CC system.
Did you run the script? Do you know how the display works?
Again:
If you don’t understand how the system works, then you learn yourself, through independent research.
If you are convinced there’s a bug at play - you know what, scratch that - let’s just say there IS a bug with 100% certainty, then this thread here… it serves as a report. Your input is appreciated. A fix will be forthcoming.
That’s it, and that’s all. Pick one.
Alternately, you could post over in CS and politely ask for someone to check on your Catalyst Charges. They’ll frequently look up currencies for folks and explain when and how the currency was spent. It’s not a guaranteed response, but it’s worth a try.
Just note that even if the SFA (support forum agent) sees that you are indeed missing currency, they’d likely just direct you to put in a bug report. Currencies that are farmable are virtually never reimbursed due to a bug. But at least you’d know what’s going on with the currency you believe to be missing.
The good ole days of customer service? it has been the same all my life minus the last two years. it looks like math has gone out the window as well , 2-1=0 There is a script to run I will post it below. funny when I check on the character, I did the quest on, they are all piled up there. Making this boa quest the problem.
/run local n=(C_CurrencyInfo.GetCurrencyInfo(2167).quantity or 0)print(string.format(“You have %d Catalyst Charge%s Available”,n,(n==1)and"“or"s”))
Thanks for showing the script on how to find out how many charges are available to a character. I’m curious why Blizz wouldn’t make that information easily available? It’s great to know how much something costs (1 charge) and if you have one available, but sometimes you may not want to use a charge until you know you have more than one, or till you have 4 to complete your set, in case you get something from raid. I could work it out by using math from the date the catalyst launched if I hadn’t used anything but I’d have thought it would make sense to show it as a currency or token or something, rather than having to use a script (which works excellently by the way).
